Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,652 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,652 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give negative stars if I could. Ordered bedding online to be delivered to my son at college on 8/29. Got a notice on 8/31 that it had shipped . . . . only FedEx says they only got the label but no items. For the past week I have called and called Ikea for help and got nowhere. The first couple of days the person answering the phone transferred me to the department that was supposed to help me, and each time that happened I got a message that their "call volume" was high and they could not take my call, and hung up. Unbelievable. Today I tried calling again and this time the system wouldn't even get me to a live person - instead when I went through the phone tree it ended with a message of "we did not get your selection - goodbye" and hung up on me. For the past two weeks my kid has been sleeping without bedding - yeah, I know, first world problems - but the absolutely non-existent customer service by Ikea has been unbelievable. It's as if they have deliberately set up a system to never help a customer with an issue. Worst. Customer. Service. Ever.”

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Posted 6 years ago

“Not only poor customer service, criminal fraud. They charge for the full order and send a package where 40% of items are missing. I finally get through to tell them and they reorder some, but not all, of the missing items. I am now on 19TH attempt to contact them again over a period of 10 days. The phone tree rejects all callers "we're unusually busy" and email never gets a response. There is no way to get through. In short: they charge you for everything, send some of it, and have no intent and as far as I can tell even no records of what they didn't send, But it may be IMPOSSIBLE to tell them. So you have to go to your credit card company if you want to recover. Huge cost to customer. And IKEA pretends they are all orderly and nice. Never have I ever seen such disdain.”

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Posted 6 years ago

“Ordered a bathroom sink for delivery. Called the resolution team because sink was broken. I have been on hold for 31/2 hours and still no help. Terrible service!!! Will not recommended to anyone.”

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Posted 6 years ago

“Delivery not on time. Missing items. Dirty products. Long wait time trying to get in touch with after sales.... Zero customer service experience”

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Posted 6 years ago

“Bought 2 shelves it’s been 6 weeks and I still haven’t received my the items I spent over $150.00 on . That is disgusting and horrible customer service. I called 3 times and nothing has been done.”

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Posted 6 years ago

“Very bad experience with IKEA delivery. I just bough a house in the new development area and they fail to deliver the package to my address. I have waited for them in my house for the package. They could not find my address and some one from their delivery team call me and I tested the instruction to them. After I tested them about the instruction and I keep waiting my package. Later on they call me and email me said they miss me when they attempted to make delivery. And ask for $39 re-delivery fee. Unbelievable. I have same day delivery from Febex and Costco. They all do not have any problems. I end up cancel my whole order and they still charge me the original $39 for shipping. I end up waste $39 and my time. Stay away from Ikea shipping.”

Helpful Report

Posted 6 years ago

“Disgusting delivery service which does not deliver making you have a wasted day! and it seems like a common practice buy ikea to not keep their word. Customer service is equally disgusting over the phone.”

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Posted 6 years ago

“5pm Labor Day weekend. Half registers closed. 30 people in each line. Never coming here again.”

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Posted 6 years ago

“I will never stop at IKEA again! Pick up 2 throw pillows, had to ask 3 different people how to find the checkout, finally got there only to be told the 2 throw pillows were "display items" so I could not purchase them. What a waste of 40 minutes of my life.”

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Posted 6 years ago

“Poor customer service. I received a damaged product and was unable to reach anyone in customer service or leave a call back number to address the issue. First and last time I ordered from Ikea!”

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Posted 6 years ago

“absolutely the worst customer service. It seems that when they answer and then tell you that they have to transfer you to another department,and then no one answers. I wan on hold for 1 hr. 20 min before I gave up what a mess !!!!!”

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Posted 6 years ago

“Horrendous experience with IKEA France (and all online). Delivery didn't arrive. They acknowledged that it was 'lost' and under investigation and that funds (110 euros) would be refunded. It never was. Called three times - over an hour waiting each time. Unbelievable. Still not refunded. Not answered emails. THERE IS NO CUSTOMER SERVICE WHATSOEVER. DON'T EVEN TRY. Contacted HQ in Sweden even. Dismissive - told me to contact IKEA France. They just don't care. Thieves. Compare this to Amazon who will sort things out instantly (sorry, but it's true, no wonder they're so huge). Credit card company are pursuing case against them. That's all we can hope for.”

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Posted 6 years ago

“Customer service is terrible. Don't even try to call them. I was on hold for over 1.5 hours and gave up.”

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Posted 6 years ago

“Ordered glasses online. When they were delivered they were wrapped in a mile of waste of bubble wrap as they neglected to actually put any between the glasses so some ended up scratched and some smashed to smithereens. Was on hold after 3rd call for half an hour so tried messaging on Facebook. They asked to send pictures so I did. They wrote back and told me to send more pictures as they couldn't make out how many glasses had smashed- maybe because they had been reduced to a pile of glass rubble? Waste of money, time, and glass.”

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Posted 6 years ago

“If it was possible, I'd give zero stars. While our experience at IKEA was okay, the delivery service should not be used by anyone. We were told our delivery would be there on a Thursday. After waiting for eight hours, we were told it would be delivered on Saturday due to "mechanical issues." Come Saturday, we were informed that there were still "mechanical issues" so our delivery wouldn't be there for another week. We ended up canceling our order, and rented a cargo truck to drive back to the store ourselves. DO NOT believe that the delivery service will ever be on time. Save your time and money and bring it back yourselves.”

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Posted 6 years ago

“worst ever. I purchased my couch on August 1st 2019 and here it is August 22 and I am still waiting for the missing hardware. Customer service is terrible. Getting a live personal on the phone is near impossible. I will not buy another thing from IKEA”

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Posted 6 years ago

“Alright teacher friends! Definitely do not purchase from IKEA. They do the WORST business with schools and teachers. We purchased items OVER A MONTH AGO! A piece was missing on one, so we could not build it. NO REPLACEMENT PART WAS SENT! The second item was SO DAMAGED that it was returned to sender. WE STILL HAVE NOT SEEN ANYTHING IN OVER A MONTH! Not only that, but we have not been able to get ahold of ANYONE on the phone! IKEA has the WORST CUSTOMER SERVICE EVER!”

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Posted 6 years ago

“Used Ikea for the first time and drove 1hr to the store - it will be the last time. Ordered a sofa bed for family coming to stay and all seemed great with delivery of the sofa bed being before arrival of guests. The sales staff were helpful and allocated a delivery time. Got an email to say delivery okay only to wait and wait and wait and wait and wait and wait and wait and wait and wait and wait and so rang Ikea to see when we could expect the sofa bed to be told not going to be delivered today (as per order at the "agreed time" ) with no reason except it would not arrive today and don't know why agreed delivery date is not being met but tough luck! I ordered the sofa bed and paid for delivery on the agreed date but it seems Ikea are a company that Consumer Rights can be totally disregarded under the purchase agreement This is unacceptable. BAD SERVICE, BAD CUSTOMER SERVICE AND TOTAL LACK OF CONCERN. I guess Ikea is used to receiving many complaints that it is not phased and disinterested to be bothered with customer service and happily just give 'lip service'. They don't give a damn and don't care - their guarantees, their promises, their values - just words!”

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Posted 6 years ago

“IKEA Egypt At the top of the bad I was bought a table and a others furniture”

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Posted 6 years ago

“Ordered bedroom furniture online and delivered this morning. Took time off work to assemble but due to missing items in the delivery we are unable to build the furniture. Spoke to John a manger at Head Office customer services who apologised but said he could only offer the standard (minuscule and insulting) compensation for missing items to orders. Answers were robotic and unhelpful. IKEA has no interest in treating customers as humans or on a case by case basis and feel let down and very disappointed with their after sale care. I will not be using online order service ever again and asking friends and family to do the same.”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,652 reviews