Indus Travels Inc. Reviews

Name: Indus Travels Inc.
Address: 233-11951, Hammersmith Way,, Richmond
Rating: 4.49

4.5 Rating 230 Reviews

87 %

of reviewers recommend Indus Travels Inc.

4.5

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Indus Travels Inc. 5 star review on 29th April 2024

Joanne Lee Van De Wiele Kimura

101

Anonymous

Anonymous // 01/01/2019

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“There was quite a bit of confusion related to the excursions. The Indus app was NOT kept up to date.”

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Posted 1 year ago

“Excellent trip and great value for money. Will definitely recommend Indus travels.”

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Posted 1 year ago

“Tour was beautiful, accomadations were excellent guides were very knowledgeable. I always talk about Indus.I love you from my first trip with my other group.”

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Posted 1 year ago

“My trip to Magical Spain with Indus was outstanding. They took care of everything from being picked up at the airport to the knowledgeable guides to the dinners that they booked for the tour. I will travel with them again.”

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Posted 1 year ago

“I paid a deposit of $1549.00 when I made my booking on 9/22/22. I received confirmation from Indus Travel on 9/22/22 that my booking was confirmed. On 10/4/22 I received an email from Ravi Yengkokpam that unfortunately your partner in Kenya is unable to accommodate this travel date and to consider doing it on a private basis. I had tried emailing Ravi back and scheduled a callback from him as well. I received an email from Monica Kanengoni that Ravi was out of the office, but they would look into other options and get back to me with those options in a couple of days. I heard nothing and emailed again on 10/11/22 and 10/12/22 that I had not heard back or gotten any options. On 10/13/22 Ravi emailed me that they need at least 3-4 passengers to travel that day and to wait 75 prior to travel date. No information regarding prices for private tour, no option to switch the travel dates. At that point I called Ravi and spoke to him on the phone. He was rude and unhelpful. He kept reiterating the travel dates that I booked because it was offered on YOUR website, was not available and there was nothing he could do until 75 days prior to travel. There is nowhere on your website or your terms that state tours are NOT GUARANTEED UNTIL 75 DAYS PRIOR TO DEPARTURE. He did not have pricing or an option for a private tour and said there was nothing available in March until 75 before departure. I said that was unacceptable and asked what my other options were. He said he could offer me a voucher for $1,549.00 for future travel. Future travel??? I was trying to book a trip to Kenya through your company for March and couldn’t! I asked to speak to a supervisor. He refused to transfer me, but would have one call me back in a couple of hours. I did not hear back from anyone, so I filed a dispute with My credit card company . Rachel called me back on 10/14/22 who apparently is a supervisor. I advised her I wanted to cancel because of what was told to me by Ravi, and that I wanted to be refunded. She asked if I could be flexible with the dates in March, which I said yes. I had already told Ravi this, but was told there was nothing else available and I would have to wait 75 before travel. She said that was incorrect, and that she would contact their partner in Kenya and rebook to a confirmed tour in March or would have my deposit refunded to me. She asked that I give her 2 weeks, and if they could not accommodate that I would get a refund. She also said she would give me updates. I heard nothing. I called Indus Travel 2 weeks later and left a voicemail which was not returned. I received a letter from my cc stating I need to provide more documentation since the booking is not canceled. I emailed Rachel again today, 11/15/22 and said I have not heard back from anyone at Indus travel and would AGAIN, like to cancel my booking and be fully refunded. Her response was since I had disputed the charges, this was between their accounting department and my credit card company. I have tried calling the accounting department several times and keep getting disconnected or told they can not transfer me. My cc company can not dispute charges because the booking was not canceled, however if I cancel per Indus terms and conditions, I forfeit my deposit. I have seen the email correspondences between Indus and their partner in Kenya. Not only can Indus not guarantee my booking 75 days out, THEIR PARTNER won’t guarantee it until 30 days out because my booking is only for 1. NOWHERE on their website or your terms does it say bookings are not guaranteed until 30 days prior to departure for single travel. Not to mention I’d have to pay my balance of 1600.00 75 days out for a trip they can’t guarantee. It’s a scam company.”

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Posted 1 year ago

“It was too long and more of the same all the time.”

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Posted 1 year ago

“My son, daughter, and I are very pleased with the Taste of Portugal tour we took in early October, 2022. We started and ended in Lisbon (excellent hotel, great breakfast, and a classy supermarket near door to buyon olive oil and wine our last night). Our tour of Lisbon included the waterfront, downtown parks, and neighborhoods. We also ate traditional Portuguese pastries near the waterfront. In an excellent bus, we went to Nazare (giant wave fame), Fatima, Porto (two nights), Coimbra, and Aveiro. One great selection of Portuguese sights!”

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Posted 1 year ago

“communication is terrible.would not use again.”

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Posted 1 year ago

“My trip to Spain, Portugal, and Morocco was great. Indus did an exceptional job in providing a satisfying and enjoyable holiday. Fair and reasonable price so it was good value for the money spent. Hotels and meals provided were of a high standard and knowledgeable and helpful guides. The 2 drivers I had were exceptional drivers for the bus. The optional tours were also enjoyable. I would highly recommend Indus as a holiday provider to others because of my satisfaction with the trip. Great information ahead of the trip with the two webinars provided. The trip was well organized and provided all that was on the itinerary. I would certainly travel with Indus again in the future.”

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Posted 1 year ago

“Excellent arrangements. Top notch guides, lovely hotels. Sabine and Indus always arrange very enjoyable tours for us. Highly recommend them.”

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Posted 1 year ago

“Exceeded our expectations”

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Posted 1 year ago

“I have traveled with Indus to Peru, South Africa, Egypt, Ireland and in 2023, we are going to the Galapagos Islands. If you desire to absorb the culture, sights and history of a country, I have found nobody does it better than Indus Travel. They are dependable and responsive to any questions I may have. Their tour representatives are knowledgeable and approachable. Their itinerary will keep you hopping but if I wanted to sit I would have stayed home.”

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Posted 1 year ago

“Indus Travels did an excellent job planning the trip to Italy. The tour was 5 stars all the way. The hotel accommodations were comfortable and clean & guides were top-notch.”

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Posted 1 year ago

“All aspects of travelling with Indus were smooth, seamless, and professionally supported. Booking staff, flight assistance and ground crew were all amazing. Have travelled with Indus before, and they are my first search when looking for our next trip. This small group tour was great. High quality hotels, with generous breakfasts. We had ample free time to feel as if we were not on a bus tour, which can be restrictive and slow moving. All round excellent holiday.”

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Posted 1 year ago

“I really enjoyed my trip. I loved that my excursions were included in my price as well. The tour guide was the best!”

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Posted 1 year ago

“After sales service was very good. Europamundo travel, just Good.”

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Posted 1 year ago

“Great trip, great prep work ahead of time, and great communication!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Indus Travel provided us with quality care. Always tended to our questions with polite and quick answers. They have an endless amount of tours to choose from and really exceeded our expectations.”

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Posted 1 year ago

“We just came back after an amazing tour : “Best of Vienna, Budapest and Prague” Everything was planned very well and I would highly recommend Indus travel. Candida Williams, customer care specialist, was very helpful and helped us organize our tour. We are looking forward to more tours with Indus Trave!”

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Posted 1 year ago

Indus Travels Inc. is rated 4.5 based on 230 reviews