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InkTonerStore Reviews

4.8 Rating 6,637 Reviews
97 %
of reviewers recommend InkTonerStore
4.8
Based on 6,637 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Phone:

8887207888

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Your toner worked for 2 pages and it no longer works
Helpful Report
Posted 9 years ago
Dear Beth. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.
Posted 9 years ago
Horrible. Printing now prints very faded. Had bought two and tried second with same results. Then went right to hp for there cartridge and printer now works fine. Ink store toners no good waste of money stay away
Helpful Report
Posted 9 years ago
Dear Richard. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.
Posted 9 years ago
We ordered cartridges that were supposed to be suitable for copier PC 170. My husband ordered replacement toner cartridges that said they were suitable for 20 and 40. What we got seems to be suitable for 40 only. It works very badly (very dark, almost unreadable) or not at all (huge bands of black, and error messages on the copier). This is not working.
Helpful Report
Posted 9 years ago
Dear Claudia. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.
Posted 9 years ago
Toner cartridge did not work. Once inserted in printer it began making a gosh-awful racket (rapid clicking noise) and then, when I removed it, it dumped black toner powder all over the front cover of printer, the floor, and a piece of newspaper I had handy (thank goodness). Needless to say, I'm extremely disappointed. And, yes, I'm certain I inserted cartridge correctly. I will, of course, expect a FULL REFUND after your defective toner has been returned to you. What a waste of time!
Helpful Report
Posted 9 years ago
Dear William. We are so sorry that the toner did not work for you. We will process the return as soon as we receive it. Thanks.
Posted 9 years ago
CARTRIDGE WAS DEFECTIVE - I AM STILL WAITING FOR THE REPLACEMENT CARTRIDGE!!!
Helpful Report
Posted 9 years ago
Dear Gerald. Sorry that the first cartridge did not work well for you. Hopefully the replacement works and just let us know how it goes. Thanks.
Posted 9 years ago
I purchased a drum unit for my Brother printer a few months ago. Those drum units supposedly have lifetime warranty. My previous (original Brother) drum unit lasted for years. Now I had to replace your drum unit only after a few thousand pages; it lasted less time than a cartridge (cleaning the corona wire did not work). Perhaps I need to return to Brother's genuine units even if they are more expensive. Thank you. Thomas
Helpful Report
Posted 9 years ago
Hi Thomas. I am sorry to hear that the Drum you got did not yield as many pages as you expected. Please contact our customer service for a troubleshoot, replacement or refund whichever you prefer. Thank you.
Posted 9 years ago
Stephanie, I am thoroughly disgusted with my order! After installing the toner cartridges, I successfully maid eight color copies. The, everything went south after that. My magenta and cyan are out of alignment by an 1/8th of and inch yielding worthless color copies. I spent two hours going through troubleshooting, calibrating and cleaning with NO positive results. My time is valuable so I decided to order the true HP toner cartridges so I could get moving again. I will never use you again. It is not worth it. I am a very dissatisfied customer! Mike
Helpful Report
Posted 9 years ago
10 working days and still no toner or drums!!! Ridiculous! Written shipping policy and customer service states 3 to 5 business days. Even though the website says no cost for shipping if order is over $50 (ours was $100) we still ended up paying for shipping. Customer Service is USELESS!!! No Toner, No Drums, and No Future Orders!
Helpful Report
Posted 9 years ago
Hi Diane. You placed the order on Sunday and it was shipped out the following day on Monday. The package was delivered today according to the tracking info. This order takes a little longer than usual (usually customers receive the order within 1 to 3 business days). But it is still delivered within 5 business days. If you do talk to one of our customer service representatives, I am sure you will have a different feeling. Everyone here tries their best to help our customers and keep them happy. And I respect all my coworkers in our customer service department.
Posted 9 years ago
The toner is not very good, it was leaking, toner powder fell over the floor, started printing with it and toner does not stick to paper, can wipe it off with fingers. Waste of money, just ordered a new toner from dell, paid more but quality is better.
Helpful Report
Posted 9 years ago
Hi Steven. I am sorry to hear that you had problem with our cartridge. The leaking could be caused by the transit. Please contact our customer service and we can do a replacement for you.
Posted 9 years ago
InkTonerStore is rated 4.8 based on 6,637 reviews