InkTonerStore Reviews

Name: InkTonerStore
Rating: 4.80

4.8 Rating 6,572 Reviews

97 %

of reviewers recommend InkTonerStore

4.8

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

8887207888

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InkTonerStore 5 star review on 22nd February 2023

Stefan Lewandowski

InkTonerStore 5 star review on 25th September 2022

James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. Terrible Does not have any customer service. Does not answer the telephone, does not respond to text messages, does not respond to e-mail messages. All cartridges purchased leak. I gave them a second chance. Same problem. The most recent one I bought cost $130+ and streaks ink across every printed page. No refund, no replacement, nothing. Terrible vendor. Pay more, get more from a vender you can trust. You time and your money with ITS are wasted.”

Helpful Report

Posted 8 months ago

“The toner was wrong model”

Helpful Report

Posted 9 months ago

“I ordered toner on August 2. You hit my card for the charge on August 5. You finally got around to shipping on August 8. I received it at last on August 13. Meanwhile, I ran out of toner. I emailed you to find out what had happened to my order (for which I had paid), and you responded that "we had some technical issues over the weekend that delayed the shipping process for many of our customers." Over the weekend? You finally shipped on a Thursday, six days after I ordered. I had to place an emergency order with Ink Technologies ($100 extra for shipping) to get toner. You couldn't be bothered to tell your customers about the "technical issues," and your excuse doesn't fly anyway, given that my Friday order was shipped on the following Thursday. You've gotten the last order I will ever place with you.”

Helpful Report

Posted 9 months ago

“The ink carts chips were not reset on all three that I bought for my epson 4800. Lucky I have a chip resetter otherwise I would have sent the carts back. Check that your quality control guys are doing there job.”

Helpful Report

Posted 11 months ago

“I have a small office and ordered repeatedly from InkTonerStore for my Xerox Phaser 6180MFP. Most of the cartridges leaked, streaked and otherwise made a mess of my work product. I spent a lot of time trying to resolve the problems and, while there were some refunds and replacement orders, I ended up with a shelf full of cartridges that were so bad I got fed up and decided never to buy these from ITS again. I wrote many times - advising of the lack of quality control and they basically said they're too busy to check the cartridges - so I should rely on the return policy. When I asked for store credit for some they wouldn't warranty/refund, they said no. Sorry, but they've lost my business ... I wasted way too much time and work product.”

Helpful Report

Posted 1 year ago

“I appreciate that you sent a second toner cartridge to me. However, it never printed. A sheet of paper jammed and damaged my printer. So last night I bought a new printer. i have learned my lesson. Shall I return the cartridges? Can I get a refund?”

Helpful Report

Posted 1 year ago

“as with most surveys, the merchant asks for a review before you have a chance to try their product. So I give them a 1 until I can give a 5.”

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Posted 1 year ago

“The part they sent me didn’t work. I emailed and no response.”

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Posted 1 year ago

“Cartridge did not work, cannot get any from Company to respond to me”

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Posted 1 year ago

“Toner cartledge does not fit. Too small.”

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Posted 1 year ago

“I have not received my order.”

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Posted 1 year ago

“I returned the toner cartridges to the West Chester, Pennsylvania, warehouse. i do not want any products from China. China has destroyed the integrity of quality, environmental safety and is stabbing the United States in the back internationally. I was told that there was fraud on my account. Patrice Bernier”

Helpful Report

Posted 1 year ago

“I had been ordering my toner at ink toner store since Dec 2020. When ever I had issues customer service was great about fixing it. This last time, customer service wanted to refund my money instead of replacing my black toner. They initially replaced it but that replaced had issues so that is why refund my money. Even though I didn't want that option, I wanted another replacement. They didn't care about losing my business. I feel that is poor customer service and their product doesn't hold up. I went and bought a brand new Canon black toner for my printer and had no issues with it. I would not order for them!”

Helpful Report

Posted 1 year ago

“I ordered ink from this company got it and it was all dryed out”

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Posted 1 year ago

“Made literally 5 copies and broke the 1st day. The company should not be allowed to sell defective products like this. Would never order again.”

Helpful Report

Posted 1 year ago

“You sent he wrong toner. I need a 134Afor an HP printer. Please let me know how I can return what you sent me so that you can replace it ith the correct toner.”

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Posted 1 year ago

“I ordered a HP Photosmart 8150, 97 Ink cartridge costing over $84, which would not work in my printer. I called tech support and found out that there were different letters next to the model number of the cartridge. Unfortunately, the one that was sent was the wrong one. The agent offered to sell me the correct 97 cartridge for $54 +. I was very annoyed. Why didn’t customer service tell me to check the model number on the inkjet cartridge so that I would receive a working replacement. Your service sucks.”

Helpful Report

Posted 1 year ago

“The ink cartages didn't work. They had the same problem as the others I have tried including the hp cartrages..”

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Posted 1 year ago

“The product I purchased was fine. I live in Knoxville TN. My credit card I used for this transaction was used for 2 purchases (restaurants) in Yonkers, New York , which are near your location. Another was tried in Delaware but was declined. I locked my card and Capital One is investigating. Someone in your company is a thief. This was the only time I have used this card in several months. The two purchases totaled $124.89. Your data security is not working! I cannot recommend your company!”

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Posted 1 year ago

“You don't want to see my review. How do I send them back for a refund?”

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Posted 1 year ago

InkTonerStore is rated 4.8 based on 6,572 reviews