InkTonerStore Reviews

Name: InkTonerStore
Rating: 4.81

4.8 Rating 6,116 Reviews

98 %

of reviewers recommend InkTonerStore

4.8

Based on 6,116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

8887207888

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InkTonerStore 5 star review on 22nd February 2023

Stefan Lewandowski

InkTonerStore 5 star review on 25th September 2022

James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 toner cartridges, 1st one lasted less than a week, how can I send back?”

Helpful Report

Posted 7 years ago

Hi William. We are sorry to hear that the cartridge does not meet your expectation. Please contact our customer service for a troubleshoot, replacement or refund whichever you prefer. Thanks

Posted 7 years ago

“My toner arrived on Saturday. I'm a teacher, and the toner was for the printer in my classroom. When I opened the package, black powder went EVERYWHERE. Upon inspecting it, a piece was obviously missing, leaving a home for all of the toner to spill out the side. I spent an hour cleaning it up. An hour that I was supposed to be preparing for my cigars that day. There is still black powder floating around my room, and obviously my printer still doesn't have toner. It was a complete mess and waste of money.”

Helpful Report

Posted 7 years ago

Hi Katie. We are so sorry to hear that the toner did work for you. It seems to be damaged during shipping transit. Please contact our customer service for a replacement or refund whichever you prefer. Thanks.

Posted 7 years ago

“The cartridge was broken when it arrived. Very flimsy compared to others I've used. Twenty five bucks wasted.”

Helpful Report

Posted 7 years ago

Hi Frank. We are sorry to hear that you are not satisfied with our product. Please contact our customer service for a replacement or refund whichever you prefer. Thanks.

Posted 7 years ago

“The toner we ordered is difficult to find, and I was very pleased to see you had it. Unfortunately, it will not work on our printer. I will have to return it for a credit.”

Helpful Report

Posted 7 years ago

“The first cartridge was bad, had streaks throughout the copy. They sent another one a couple of days later and that one was worse than the first one. The did not want a third chance and sent me elsewhere. The cartridge I received from the new company was perfect.”

Helpful Report

Posted 7 years ago

“Having to return toner due to noncompatability.”

Helpful Report

Posted 7 years ago

“Unfortunately I will need to send both the yellow and Magenta toner cartridges back to your store because after installing and booting the printer up it indicates an error on the printer display and computer screen. Apparently HP software senses whether new cartridges installed are genuine HP or not. The cartridges are supposed to be compatible with our printer. (Color Laser Jet Pro MFP M277dw) I will send the cartridges back today or tomorrow. Please tell me what I need to do in the process of returning them. Thank you.”

Helpful Report

Posted 7 years ago

“Although the salesperson I dealt with was super nice, and they refunded our purchase price, two different toner cartridges did not work in our printer. There were bubble looking smears.”

Helpful Report

Posted 7 years ago

“These never worked, and I was sent a tutorial on how to reset my printer count that did not work. Just buy the factory toners, it's not worth the wasted time to buy them cheaply.”

Helpful Report

Posted 7 years ago

Dear Nicole. We are sorry to hear that the toner did not work very well for you. Please contact us for a replacement or refund whichever you prefer. Thank you.

Posted 7 years ago

“I am very disappointed withe the toner for my Canon PC425 copier. The toner gears make a grinding sound and does not produce a copy. This does not happen with the toner that was going to be be replaced. I guess price matters. I will not go through the pain of sending it back to you. I will charge it up to a learning experience and find another vendor. Carl Dulgeroff”

Helpful Report

Posted 7 years ago

Dear Carl. We are sorry that the toner did not meet your expectation. Please contact our customer service and we can do a troubleshoot, replacement or refund whichever you prefer. Thanks.

Posted 7 years ago

“I am returning this ink ..... it does not work on my printers. I've called several time and no one has responded to my call. This ink is very poor quality. Please send me the necessary information to get my money back. Thanks Brenda Carey 318 272 6611”

Helpful Report

Posted 7 years ago

Hi Brenda. Sorry we missed your call. We will call you and get the issue resolved. Thanks.

Posted 7 years ago

“I find it very interesting when I am asked for a review before the product has even been delivered. Don Spires dspiresjr@yahoo.com”

Helpful Report

Posted 7 years ago

“Your toner worked for 2 pages and it no longer works”

Helpful Report

Posted 7 years ago

Dear Beth. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.

Posted 7 years ago

“Horrible. Printing now prints very faded. Had bought two and tried second with same results. Then went right to hp for there cartridge and printer now works fine. Ink store toners no good waste of money stay away”

Helpful Report

Posted 7 years ago

Dear Richard. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.

Posted 7 years ago

“We ordered cartridges that were supposed to be suitable for copier PC 170. My husband ordered replacement toner cartridges that said they were suitable for 20 and 40. What we got seems to be suitable for 40 only. It works very badly (very dark, almost unreadable) or not at all (huge bands of black, and error messages on the copier). This is not working.”

Helpful Report

Posted 7 years ago

Dear Claudia. Sorry the toner did not work well for you. Please contact our customer service for a troubleshoot, replacement, or refund whichever you prefer. Thanks.

Posted 7 years ago

“Toner cartridge did not work. Once inserted in printer it began making a gosh-awful racket (rapid clicking noise) and then, when I removed it, it dumped black toner powder all over the front cover of printer, the floor, and a piece of newspaper I had handy (thank goodness). Needless to say, I'm extremely disappointed. And, yes, I'm certain I inserted cartridge correctly. I will, of course, expect a FULL REFUND after your defective toner has been returned to you. What a waste of time!”

Helpful Report

Posted 7 years ago

Dear William. We are so sorry that the toner did not work for you. We will process the return as soon as we receive it. Thanks.

Posted 7 years ago

“CARTRIDGE WAS DEFECTIVE - I AM STILL WAITING FOR THE REPLACEMENT CARTRIDGE!!!”

Helpful Report

Posted 7 years ago

Dear Gerald. Sorry that the first cartridge did not work well for you. Hopefully the replacement works and just let us know how it goes. Thanks.

Posted 7 years ago

“I purchased a drum unit for my Brother printer a few months ago. Those drum units supposedly have lifetime warranty. My previous (original Brother) drum unit lasted for years. Now I had to replace your drum unit only after a few thousand pages; it lasted less time than a cartridge (cleaning the corona wire did not work). Perhaps I need to return to Brother's genuine units even if they are more expensive. Thank you. Thomas”

Helpful Report

Posted 8 years ago

Hi Thomas. I am sorry to hear that the Drum you got did not yield as many pages as you expected. Please contact our customer service for a troubleshoot, replacement or refund whichever you prefer. Thank you.

Posted 8 years ago

“Stephanie, I am thoroughly disgusted with my order! After installing the toner cartridges, I successfully maid eight color copies. The, everything went south after that. My magenta and cyan are out of alignment by an 1/8th of and inch yielding worthless color copies. I spent two hours going through troubleshooting, calibrating and cleaning with NO positive results. My time is valuable so I decided to order the true HP toner cartridges so I could get moving again. I will never use you again. It is not worth it. I am a very dissatisfied customer! Mike”

Helpful Report

Posted 8 years ago

“10 working days and still no toner or drums!!! Ridiculous! Written shipping policy and customer service states 3 to 5 business days. Even though the website says no cost for shipping if order is over $50 (ours was $100) we still ended up paying for shipping. Customer Service is USELESS!!! No Toner, No Drums, and No Future Orders!”

Helpful Report

Posted 8 years ago

Hi Diane. You placed the order on Sunday and it was shipped out the following day on Monday. The package was delivered today according to the tracking info. This order takes a little longer than usual (usually customers receive the order within 1 to 3 business days). But it is still delivered within 5 business days. If you do talk to one of our customer service representatives, I am sure you will have a different feeling. Everyone here tries their best to help our customers and keep them happy. And I respect all my coworkers in our customer service department.

Posted 8 years ago

InkTonerStore is rated 4.8 based on 6,116 reviews