“Cons:
1. I received no call or email to schedule a delivery. I placed a order for 12 batts of R30 unfaced insulation (88 sqft) in a batt (SKU: R30-24X48in1). The order was placed on a Tuesday, by Friday I started a support chat on a the order status. The chat kept getting disconnected. Shortly after my wife calls and the delivery truck was at our house. No phone call or email letting me know a delivery time, Luckily my wife was home.
2. I got home from work to discover I received 12 batts of R30 (80sqft) W67A instead of what I purchased which was 88sqft in a batt. I'm practically missing a whole batt of insulation (12 Sheets).
3. I called customer support and a to try to get a refund on my "missing" insulation because I purchased 88sqft in batt according to the website and received 80sqft batts instead. The rep said that there were no changes to the order and that what the lot had. I other words she said "so sad to bad"
https://www.insulation4us.com/owens-corning-ecotouch-r30-unfaced-9-in-x-24-in-x-48-batts-in-bag-insulation-2037.html
Pros: Fast shipping and I was able to complete my attic project.”
“Insulation4US was easy to deal with and provided good customer support. I did experience a delivery hiccup because the delivery date was much faster than I anticipated. The (separate) freight company was pretty responsive though, and once we were able to agree on a delivery date, the driver was a nice guy who helped us unload at the crack of dawn (as my workers didn't show up).”
“I worked with both Fiona and Johnpaul, making modifications to my orders. Both were extremely helpful and took care of my problems (which were my fault). I would use insulation4us again in a heartbeat. The roxul I bought from them was cheaper than at the bigbox stores and faster delivered.”
“What a great service. The best price I could find anywhere on Comfortbatt and Rmax and the price beat all my local big box stores. Delivered on time and no hassle. I will definitely be buying again.”
“My experience was excellent. They gave me a head's up regarding delivery via a couple of emails and the entire process went smoothly. Will be a repeat customer later this year.”
“I ordered 2 pallets (12 bags each) of Roxul Comfortbatt R30 7 1/4 in x 15 1/4 in x 47 in insulation. Insulation 4US's price was competitive and less than the big boxes'. What really set Insulation 4US apart was the customer service and fast shipping that it provided. I placed my order at the end of the day on November 27th, and the insulation was delivered on November 30th. I am very pleased with both the Roxul insulation, and with Insulation 4US's service.”
“It took over 7 weeks to deliver the material. Ordering was smooth but very poor customer service, I had to call them multiple times to ask on the delivery”
“Great service. Thank you to Catherine for the great support and for getting my order out to me in a speedy fashion. fasted delivery time I could get anywhere and the price was also the best. So a great result for me.”
“Excellent customer service (thank you Carol!), Fair pricing, sooner than expected delivery.
That's a trifecta, don't stray from those and Insulation4us will be around a long time.
Thank you!”
Hi Ryan,
Thank you for your great comment and 5* review. We are glad our service met your expectations. We look forward to serving you again in the future.
Regards
Insulation4US
“They were the least expensive I was able to locate for spray foam which made me a little leery of ordering from them. I had to email to them to get a tracking number, and I was told at that time that some items I ordered were not in stock and they would not be able to get them. Apparently the shipment would have just shown up minus some items with no explanation. They refunded me for the missing items with no issue. One of the spray kits was missing the spray gun and kit, that was probably not Insulation4Us' fault. Those issues aside, my fairly large order of spray foam arrived well packed and in a reasonable amount of time and I did make a second order from them as I needed more foam. I would order from them in the future.”
Hi Barry,
Its great to see our customers are making great savings over the big box retailers. Our aim is to provide great savings along with a great customer service experience.
Thank you for your positive review.
Regards
Insulation4US
“Catherine helped me out greatly and at a very reasonable price. She was wonderful and the order didn't take long to arrive. She was a professional and I would use the company again and again”
Hi Jaimie,
We will pass your comments onto Catherine. I am sure she will be thrilled with your comments.
We look forward to serving you again in the near future.
