“Great experience dealing with AFIA.Rachel Obieta has assisted me in a very polite, accomodating and in a professional manners.Quick and timely responses.
Looking forward to dealing again with AFIA for any of my insurance need in the future.”
“I just renewed my family insurance using Insurance market.ae and it was my best experience. the services was good and the complete process done within a short span of time. Mr Richmond Tayag was very proactive in getting my service streamlined.
Thank you once again”
“In a period of two (2) months I was advised by Mr Aasim Jetha for renewing two insurances for our both cars. He assisted agile, persisting hence on a pleasant way. Again for many year in ow we ere insured via InsuranceMarket and service is great.”
“Was very very good in guiding me about the motor insurance ..Diana was quick and efficient in providing all details and even went ahead in helping me to sort out my old insurance issue . Would recommend them for their awesome work ..Kudos n cheers ..”
“Recently my vehicle went for total loss due to the sudden rains in Dubai. As I had taken the insurance from insurance market I called them and they were very prompt in helping me with my claim. Thank you Ankita Palkar for all the help rendered for.”
“I contacted insurancemarket.ae by phone. I recently relocated to Dubai, and I need insurance for myself. Insurance assistant Fathima Muhammed was very friendly, and she provided me all necessary information. I am very satisfied with her cooperation and I can strongly recommend her assistance to others.”
“Ankita from Insurance market.ae was really very well informed in dealing with my claim to repair my Toyota Fortuner. Her service was prompt and she responded to all my concerns in a timely manner. Thank you very much for excellent customer service. My car is fixed and I am a very happy customer. Well done!!”
“I am so pleased with how Mr. Allan Letemas assisted me in getting my mom's health insurance. He is very patient in explaining the details and the things needed to be done. I will definitely be recommending insurancemarket.ae to my friend because of my experience.”
“I received an email and messages from Lemuel Lastimado weeks prior to my due date and since we are out of the country i contacted him 2 days before my car renewal due date and i had a smooth transaction with him without issues.
Thank you for you help Lemuel keep it up 👍🏻”
“The sales teams need to be taught that phoning someone 5 times in a row is actually not acceptable. I had rejected the call 3 times as i was in a meeting. I eventually answered as figured it had to be an emergency situation, why else would someone persistently call like this. When i asked is this an emergency the response was yes we have a deal on insurance. This is UNACCEPTABLE behavior and makes me want to never do business with you again. Train your staff to treat people with respect we are not just potential clients but Humans on the end of the phone!”
We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you.
Upon further investigation, we identified that one of our Telemarketing representatives, Mr. Robid has contacted you on 28th January 2022.
We do acknowledge that the phone call was done at the wrong time and we have identified the areas for improvement.
We are truly apologetic for the inconvenience caused.
Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future.
As a company, we are committed to giving prompt and high-quality customer service experiences to our clients.
As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast-track claims service by assigning a dedicated claims manager to assist you throughout the claim process.
We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better.
Hope we get a chance to make amends and serve you again in the future by providing a better experience.
Unit Head - Quality Assurance
“My husband and I are very happy with the service they had provided. From giving us a lot of options and answering all our questions to getting the right insurance for us in just couple of days.
Special thanks to Fathima for the assistance.”