Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

“Good service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Simak!

Posted 5 years ago

“Everyone was sending me the flyer but 5 to 06 email finally i got the quote but it was quite high in comparison to the other insurance”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Pront and helpful.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Edwards!

Posted 5 years ago

“Nithin was my advisor. He is: very knowledgeable, supportive, efficient and professional. He Provides service beyond expectations. Very well done, Thank you!”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Markus!

Posted 5 years ago

“Quick service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Arundas!

Posted 5 years ago

“Very efficient. Would prefer quicker, more instant display of quotes available so that i could make a decision whilst i was in the Tajeel.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Second time renewal! Amazing service and will definitely keep making use of their services.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Hans!

Posted 5 years ago

“Ended up by getting an answer and quotation since inquiry application. Thank you”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Abdelaziz!

Posted 5 years ago

“Very supportive staff”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Suhale!

Posted 5 years ago

“Good Customer Services, Prompt response.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Abdulrahman!

Posted 5 years ago

“none. all is okay.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mohammed!

Posted 5 years ago

“price is higher than other”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“nobody contacted me”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Fuzail, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Tiida 2007 model was assigned to one of our advisors, Mr. Eshan on 09th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We are truly apologetic for the inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Because of your mistake, could not take the delivery of car... Literally ruined my weekend...”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Requested for quote, received so many ads but no quotation . Got the quotation after 24 hrs , by that time i have already purchased it from other insurance company.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Abhin, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we have identified that your motor insurance inquiry for Nissan X-trail 2015 model was assigned to one of our advisors, Ms. Nimeesha on 08th January 2020 at 14:53. The advisor did contact you within 24 hours (on 09th January 2020 at 11 am), to confirm the necessary details in order to send you the best possible deals. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. We are truly apologetic for any inconvenience caused and have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Quick and very appropriate service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“Good range of quotes”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“Worst ever”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Response is too slow”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The customer service is Very responsive, effective and offers are best suitable at requirement and at competitive better prices.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Lihui!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews