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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,514 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 2 star review on 8th September 2025

AFIA Insurance Brokerage Services LLC 1 star review on 24th June 2025

AFIA Insurance Brokerage Services LLC 1 star review on 24th June 2025

AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response or feedback from original enquiry”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Michael, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Ms. Yasheswini on 06th January 2020. We have identified that the advisor has sent both comprehensive and Third party liability comparison quotes for your Audi A5 2016 model on 09th January 2020. We apologize for the delayed response as it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action on our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“the price was really competitive, thank you for your prompt action.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Sami!

Posted 5 years ago

“Fast and easy”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thank you!

Posted 5 years ago

“GOOD PRICES”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Husam!

Posted 5 years ago

“I received prompt response from Insurancemarket.ae on all my queries. Also received multiple options for my vehicle insurance which helped me to choose the best option.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Sovan!

Posted 5 years ago

“VERY GOOD”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mahmoud!

Posted 5 years ago

“Price of car insurance premium is generally higher.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The co-ordinator which was assigned to me said, that THank you for confirming XYZ policy with us on the phone. WHereas I never confirmed anything with anyone. THis is poor salesmanship. Sorry couldnt go ahead and trust her.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Thanks for your support!”

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(Car Insurance) - Posted 5 years ago

Thanks Nicolas!

Posted 5 years ago

“Efficiently working”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Abdul!

Posted 5 years ago

“Good costemer supports”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Jeesmon!

Posted 5 years ago

“Offers are not better than directly contacting insurance companies”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Call not picked up or returned”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Nada, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Zyron on 06th January 2020. We have identified that the advisor has sent the best possible comparison quotes for your Mitsubishi ASX 2011 model on 07th January 2020. As per our records, the advisor did follow up with you through emails. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Our New Business Retail Head - Ms. Roozina has spoken to you and assure you that the necessary action will be taken on our end. We apologize for the delayed response and we have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Best market”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Yaser!

Posted 5 years ago

“No one called and no quotation received . i reccomend not to follow such a bad service provider”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Gurdeep, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry was assigned to one of our advisors, Mr. Eshan on 06th January 2020. We have identified that the advisor has delayed in sending the motor insurance quotes for your Hyundai Santa Fe 2012 model. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have given a stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for the delayed response. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Still no quote days after this request was put forward. Very poor”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Russell, Thank you for sharing your feedback with us. Upon further investigation, we identified that you have inquired for your motor insurance with us on 05th January 2020. As per our records, the advisor has sent you the best possible insurance quotation through email on 06th January 2020. We do understand that the advisor has contacted you and resent the quote for your motor insurance renewal. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for any inconvenience caused. Providing the most value for money quotes from best of the insurance companies is at the core of what we do daily. We look forward to hearing from you and hopefully having you on board with us. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Price is not competitive”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Ahmed, Thank you for sharing your feedback with us. Upon further investigation, we identified that your motor insurance inquiry for Nissan Patrol 2017 model was assigned to one of our advisors, Mr. Jaymeet on 06th January 2020. The advisor contacted you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance renewal. The advisor has sent comparison quotes from different insurance providers (Oman Insurance, Qatar Insurance, RSA and Tokio Marine Insurance) through email on the same day. Please note that the minimum premium for comprehensive insurance set by the U.A.E Insurance Authority for 4x4 is AED 2,000/- The agency repair rates get higher as the vehicle gets into the third, fourth and fifth year of registration. As your vehicle is under the fourth of registration, the advisor has sent non agency repair options. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“No value... Poor n expensive quotes more worse your customer care or sales guy asking me to send him the insurance i finalized. How can he ask???”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear Vikram, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Ziaur Rehman on 06th January 2020. The advisor has sent comparison quotes (including agency repairs) for your Toyota Rav4 2018 model on the same day through email as well as on Whatsapp. The advisor was informed that you have received a lesser premium from elsewhere, therefore, he asked you to confirm the vehicle repair type in order to offer and suggest you the best possible deal in terms of cover and the value. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market. We would like to apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Quick response and good price”

Helpful Report

(Car Insurance) - Posted 5 years ago

Thanks Mujib!

Posted 5 years ago

“Took too long and i did the search myself, completed the insurance transaction before you even came back to me.”

Helpful Report

(Car Insurance) - Posted 5 years ago

Dear John, Thank you for sharing your feedback with us. Upon further investigation, we identified that your motor insurance inquiry was assigned to one of our advisors, Mr. Rehan. The advisor has sent comparison quotes for your Toyota Fortuner 2018 model prior to your vehicle registration expiry on 09th December 2019. As per our records, your motor insurance policy is due for renewal on 26th January 2020. The advisor did follow up on your case from time to time and was in constant touch with you over the phone until 07th January 2020. As per our standard operating process, we do send email reminders to our clients in a timely manner and the same was sent to you on 10th December 2019. However, we are not certain if you have received our emails. As a company, we are committed to give prompt and high quality customer service experience and we are truly apologetic for any inconvenience caused. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,514 reviews