Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.30

“Previous years have been amazing as service providers. This year, they fell short of the famed customer service they usually provide.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

Dear Sir, Thanks for sharing your concerns with us and we would like to apologize for the inconvenience caused to you. We really appreciate that you have been insured with us since 2016 and we would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we have identified that you have inquired with us for your motor insurance renewal on 03rd November 2019 and 16th January 2020. As per our records, your motor insurance inquiry for Dodge Charger 2013 model was assigned to one of our advisors, Mr. Terence. The advisor has offered the renewal options and applied the best possible discounts on the quoted premium. The advisor did receive your confirmation to proceed with QIC Insurance on 16th January 2020 around 17:45. However, the advisor was unable to issue the policy on the same day as the insurance quote was subject to approval from the underwriters of the insurance company. The advisor did inform you of the same and mentioned that he would try to get the policy issued either on 18th January 2020 Saturday (subject to the availability of the underwriter) or 19th January Sunday. The advisor's intention was to support you as you wanted to register the vehicle on the same day, therefore, he provided you with the other alternative option (RSA). The advisor was following up with the insurance company from time to time and was able to issue the policy with QIC on 18th January 2020. The advisor has sent the insurance policy documents through email on the same day. We sincerely apologize for any inconvenience caused as it's not our usual standard process and we do understand the urgency of your request. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Lowest rates as compared to other online portals.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Syed!

Posted 6 years ago

“Honda crv 4 cylinder outside market 3rd party insurance 820 DH only but your insurance around 1900DH”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Excellent service, very quick and efficient and offered the best price by a huge margin whilst offering the same policy as the other quotes I received from various companies”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Mihir!

Posted 6 years ago

“I inquired for the my car insurance, nobody contacted me for next 10-12 hours.may be you don't work like other of your competitions do. I googled many platform like yours and some of them contacted in 15 minutes. And I bought the same before you could reach to me even. All the best.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“great Service”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Geoffrey!

Posted 6 years ago

“Thank you......”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Mohamed!

Posted 6 years ago

“Very prompt reply”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Luther!

Posted 6 years ago

“Good and quick service”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Umair!

Posted 6 years ago

“Very quick service from friendly and knowledgeable staff.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Olawale!

Posted 6 years ago

“It was good but they took time to contact me”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“No "wow" factor is on your offer, i got the same offer from other's too.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Amazing service with quick response time and accurate information provided. Keep it up.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Genevieve!

Posted 6 years ago

“It took just 3 hours from my initial e-mail to the moment that my car insurance was issued.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Stratiya!

Posted 6 years ago

“Fast and more option”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Jojo!

Posted 6 years ago

“Fast response”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Hamad!

Posted 6 years ago

“not competitive quotes and options”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Got me agency repair after 3 years”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Sipra!

Posted 6 years ago

“very easy and reliable service”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thank you!

Posted 6 years ago

“Friendly service, polite follow-ups and prompt resolution. Superb”

Helpful Report

(Car Insurance) - Posted 6 years ago

Thanks Ralph!

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews

Phone:

Email:

Location: