Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.30

“i have waited 4 days for a quotation”

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(Car Insurance) - Posted 6 years ago

Dear Colin, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Hyundai Santa Fe 2013 model was assigned to one of our advisors, Mr. Faizan on 19th January 2020. As per our records, the advisor has contacted you on the same day and confirmed the necessary details in order to send the best possible quotes. We have identified that the advisor has delayed in sending the motor insurance quotes. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you for giving us an opportunity to serve you as we consider it our privilege to have you on board with us. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Very helpful polite staff and very fast in doing their work and answering all ur inquiris”

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(Car Insurance) - Posted 6 years ago

Thank you!

Posted 6 years ago

“Still didn't receive the requested quote, but many e-mails about your offers.”

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(Car Insurance) - Posted 6 years ago

“Very slow to respond and not particular to detail”

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(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“It was good. I received a few too many advertising offers before I was finally given a quote, and was passed off to another agent, but finally all was done and I got a good price on my car insurance.”

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(Car Insurance) - Posted 6 years ago

Dear Anthony, Thanks for sharing your valuable feedback with us. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Toyota Yaris 2017 model was assigned to one of our advisors, Ms. Sharon on 20th January 2020. As per our records, the advisor has contacted you and sent comparison quotes from different insurance providers (AXA, RSA, QIC and Tokio Marine) on the same day. The advisor has assisted you with the motor insurance renewal process and issued the policy with AXA Insurance. The policy documents were sent through email on 20th January 2020. As a company, we use different platforms to reach our market. We strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. We would like to thank you for giving us an opportunity to serve you as we consider it our privilege to have you on board with us. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Complete Waste of time”

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(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

Dear Amin, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Maserati Ghibli 2017 model was assigned to one of our advisors, Mr. Jaymeet on 19th January 2020. We have identified that the advisor did contacted you on the same day but there was no response. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA and RSA) on 21st January 2020. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. Moreover, the advisor added a note on the email that you are eligible for a no claims discount provided with a proof of no claims certificate. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“thank you”

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(Car Insurance) - Posted 6 years ago

Thanks Alia!

Posted 6 years ago

“good service”

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(Car Insurance) - Posted 6 years ago

Thank you!

Posted 6 years ago

“Prompt response Clear offer Extremely helpful”

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(Car Insurance) - Posted 6 years ago

Thanks Ihab!

Posted 6 years ago

“Overpriced ..”

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(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Good service and rates”

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(Car Insurance) - Posted 6 years ago

Thanks Sanel!

Posted 6 years ago

“A guy called me to ask few questions and said would call me back but didn’t hear from him so far”

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(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“very slow............”

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(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Very bad service provider. Customer service staffs need more training. They should stop keep lying.”

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(Car Insurance) - Posted 6 years ago

Dear Timmy, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Honda Accord 2005 model was assigned to one of our advisors, Mr. Rizwan on 18th January 2020. As per our records, the advisor has contacted you and sent the comparison quotes on the same day. The advisor has requested you to send the vehicle passing certificate and the current dated photos of the vehicle as your vehicle was uninsured for more than three years. As per the standard operating process, the insurance companies would require these documents for further evaluation and verification purpose prior to issuing an insurance policy. The advisor did receive the required documents and referred the case to the underwriters of the insurance company. The insurance company did not approve the case with the standard premium due to the inspection remarks mentioned on the vehicle passing certificate. The advisor has also offered you other possible options from different insurance providers such as AXA and Noor Takaful Insurance. Our Retail New Business Unit Head Ms. Christabelle has spoken to you and tried her best in explaining the process and offered a discounted premium as well. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding in this matter. Rest assured we have taken the necessary action at our end and have given a stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you for giving us an opportunity to serve you as we consider it our privilege to have you on board with us. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“لا يوجد تواصل من قبلكم”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“I was so impressed with the way my query was handled. No empty promises, my agent was courteous, efficient and seemed like very knowledgeable about the market.”

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(Car Insurance) - Posted 6 years ago

Thank you!

Posted 6 years ago

“Very badly run process that is manual and a waste of time from my perspective Your people were borderline rude. I will never come back again”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

Dear Ashish, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Porsche Cayenne S 2011 model was assigned to Mr. Ashar and your Jaguar F Type 2014 model was assigned to Mr. Arsalan on the 19th January 2020. The advisors did try to contact you on the same day to confirm the necessary details. As per our records, the advisors have sent comparison quotes from different insurance providers (AXA and Oman Insurance). Moreover, one of the advisors has requested you to send the Registration card or chassis numbers for both vehicles so that we can determine the correct specifications and to provide accurate quotes. The intention of the advisors was to assist you by providing the best possible deal. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisors. Please note that it’s not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“It’s average”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

“Fast, easy and great offer for insurance Thank you Abishekh!”

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(Car Insurance) - Posted 6 years ago

Thanks Katarina!

Posted 6 years ago

“Insurance Market took a bit of time to send me the quotation. When it came, It was showing only two companies and not even my actual insurance company, which was informed previously. In the quotation, the information was very poor... I could not verify all terms of the policy and see what it covers or not... But I received a lot of advertising, which was useless for me. That means you prefer to pay attention to advertise your products instead of providing an ultimate insurance experience. Since I received a poor quotation, I had no time to keep asking questions, so I choose to renew with my actual insurer. Hope we have a better experience next time.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Dear Sir/Ma’am, Thanks for sharing your feedback with us. We apologize for the inconvenience caused. We would be investigating the matter further and getting back to you at the earliest. We appreciate your patience and understanding in this regard. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

AFIA Insurance Brokerage Services LLC Reviews

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