Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a customer of Interparcel ever since I became an artist years ago and have always been very happy with the service up till now when something recently went wrong and I needed to ask for customer support. Have been asking customer services to help me obtain a refund since end of last week for a parcel which never made it to Florida. I paid £64 to ship it there. It spent a week missing in a depot, nobody knew where it was - customer services kept telling me it was in customs. It eventually turned out that the trackable label had come off, it was returned to me by UPS with the other label and customs documents intact. UPS had printed out a label with my address on and returned the parcel to me rather than printing out he customer’s address and sending the parcel to him as they should have done. The customer still wants his parcel. I can’t get a response, he’s been waiting for his item since 2 March. This is where I’m at, let down and going nowhere. Very frustrating as I’ve recommended Interparcel to everybody I know but am now in a position where I need to find a new courier service myself. I still need to send my parcel to Florida urgently but no longer trust Interparcel, my normal provider to get it there. So disappointed.”

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Posted 4 years ago

“I wish I could give 0 star. I have booked interparcel service and the parcel hasnt delivered to my home country, I requested to them to get it back but nothing happen, I have been waiting for 4 months now but no body is doing anything, when we call to them they just saying they have made a request to fedex , but dont use this service to send your parcel, Its very worst service I have even seen.”

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Posted 4 years ago

“not received anything”

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Posted 4 years ago

“Its more than 3 months i didn't received my parcel. I booked from london to india i didn't received yet its shows it under custom department no one help the customer service is rubbish very disappointed with this stupid seevice and i lost my parcel and money”

Helpful Report

Posted 4 years ago

“Don't use this service. They are lying with customers and adviser are giving wrong information. I placed an order on 19 February and it was supposed to deliver within two weeks. The time mentioned was 08th March 2021. However, my parcel was not deliver in time. Today, customer adviser told me that parcel will be deliver on 16th march. This is fair, I paid for 2 weeks service not 4 weeks. For 10Kgs, I paid £62 for faster service (air cargo charge same amount for same day service) otherwise, it is very cheap to send parcel via ship. I am very unhappy with your service and false excuses. If your service is not guaranteed that you should close your business and refund the money. Interparcel website is not good and doesn’t have any informations about the product and services. don't use it. I don’t accept any explanation as you are lying with customers.”

Helpful Report

Posted 4 years ago

“Interparcel quote transit times that are sometimes totally unachievable but when challenged they have no policy for compensation or even correcting the faulty web site delivery promises, they just continue mis-selling.”

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Posted 4 years ago

“The service is very bad, I booked a parcel to send india in December 2020 they created wrong inoice and send to indian custom due to this stupidity indian custom department hold my parcel sinec december 2020 and its now end of february 2021 Interparcel customer team dis not corporate with me and not helping me to get back my parcel back.”

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Posted 4 years ago

“I tried to enter a postcode '60452' in the Senlis city in France for the delivery address, but your system would not recognise it. There is no way of manually enter address in your system. So in the end I just gave up and used another courier.”

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Posted 4 years ago

“DO NOT USE Interparcel.com They are now scamming there own customers by claiming the parcel weight was different, they provide no evidence what so ever and threaten you with Court Action with large legal bills and high interest! They are SCAMMING CUSTOMERS - AVOID AVOID AVOID - TAKE YOUR BUSINESS ELSEWHERE - THESE PEOPLE CANNOT BE TRUSTED! ****WARNING! WARNING! WARNING - SCAMMERS****”

Helpful Report

Posted 4 years ago

“would have been 5 but I hate being chased for reviews.”

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Posted 4 years ago

“My parcel, booked via Interparcel, was picked up by Hermes on Tuesday 9th. Up until today, Sunday 14th, that parcel only made it 200 miles north of my location. And there has been no update for 3 days. I contacted Interparcel by chat and was told different stories ad to why they cannot contact Hermes to find out what's going on. I then called and instead of letting me explain the situation the customer service agent kept interrupting me rudely. Very very poor customer service!”

Helpful Report

Posted 4 years ago

“It took 5 days and 4 phone call for the parcel to be collected after it was booked using the online system. When the diver arrived he didn't have the labels he should have had.”

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Posted 4 years ago

“Parcel lost then found but still at depot apparently this was over 3 weeks ago. Absolutely awful when something goes wrong interparcel don't seem to want to know you are a number no urgency whatsoever. Ups at tamworth depot are exactly the same had bad reviews driver ain't got a clue.”

Helpful Report

Posted 4 years ago

“Interparcel are great unless something goes wrong, then they deny all responsibility. We had been using them for several months and generally without incident, but then we had a couple of problems in a row and realised how disinterested they were in helping. We have had returns from sending packages to customers in the USA. Both times we have sent information requested by US customs (that was on the product box and paperwork, but hey) and the package has still been sent back. The second time a package had an info request, we gave the information, but instructed that if this was not accepted then the package must not be returned to us and we would not accept any return charges. The package was returned (without any notification), soaking wet and covered in soil (despite being handed to us directly. We had to destroy the contents losing more money, because we had refunded our customer. Interparcel now expect us to pay a return fee, despite very clear instructions not to return it. Interparcel have also refused to refund us for a Next Day by 9am delivery that was due to arrive on a Friday morning. It was pre-Christmas, so if it hadn't made it by 9am, but had made it Friday morning we would have been fine and could have lived with before close of play. The parcel actually arrived on Monday morning, well after our customer needed it, but apparently that isn't something we can be refunded for as it isn't there responsibility. In my business I sell things made by other people, but if they go wrong I replace them and take it up with the manufacturer later to hopefully get the money back. In the case of my customers in these transactions, they have been refunded and we have lost a significant sum on each transaction, this is not our fault, but it is not the fault of our customer either so why should they be penalised? Interparcel don't seem to subscribe to this fairly basic customer service principle and the main communication you get from them is from "Revenue Protection", which is really charming. We won't be using them again, so the "Revenue Protection" department haven't protected that revenue very well.”

Helpful Report

Posted 4 years ago

“Terrible experience! Sent 4 parcels. One arrived. 2 got sent back (with correct address) and 1 lost! Will never use again and will NOT RECOMMEND! Useless company! Refusing to re-send the returned parcels claiming it was my fault, which is wasn't!”

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Posted 4 years ago

“I had lost one parcel and lost item and had refunded customer too. Paid postage cost too. What feedback will you expect?”

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Posted 4 years ago

“Shame I have to make a review as it’s my first time using them. Packed an item in a cardboard box them with one layer of parcel film. Delivery driver came and said nothing, no messages, delivered perfectly fine. Week later I get a £10 charge as “the item was I inappropriately packaged”. Bunch of thieves, no attempt at all to show any proof from TNT there was a problem, no attempt to resolve the issue, they just wanted the fee. Last time I will use them.”

Helpful Report

Posted 4 years ago

“I gave a 1 star because I couldn't give 0 stars! They offer no form of customer service and hide behind the terms and conditions. The collection and delivery dates displayed in big letters are only a guide and the customer service staff are robotic and don't care about your custom.”

Helpful Report

Posted 4 years ago

“beware of this company! It's now 8 days and my suitcase is still in London waiting to b shipped to Costa Rica where I'm stuck due to Covid. It's been an endless back and forth of various documents that are NOT at all explained on their website, hopeless communication with their customer service who are just playing back standard non-committal responses. I've now been told it's going to be another 72 hours before I even know it the bag has been shipped. Then, only God knows how long it will take before I get my bag delivered. Interparcel for sure is clueless. Unacceptable! Can I have my money back please?”

Helpful Report

Posted 4 years ago

“have used interparcel on and off for several years however they are an intermediary and are useless when it comes to locating lost parcels and refuse to pay out for insurance on parcels that get lost are chasing 2 parcels they lost and they just sayn they are looking into it but don't actually do anything”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,933 reviews