Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple way of sending items, easy to understand, great choice of service, and good value! I recommend to my friends. Great fast service thank you!.”

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Posted 8 years ago

“Very easy online system. Parcel collected and delivered as arranged - so very happy with the service. Would definately use again.”

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Posted 8 years ago

“Quick and efficient, no dumping of parcels.”

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Posted 8 years ago

“Good pricing. Quick delivery.”

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Posted 8 years ago

“Excellent Service. Highly Recommended.”

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Posted 8 years ago

“Great Service”

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Posted 8 years ago

“I have used this company for quite a long time now and never had a complaint service has always been good even when there was a problem. Thanks Graham Brooke”

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Posted 8 years ago

“I regularly use Interparcel. They provide comparative quotes - it's easy to compare the options.”

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Posted 8 years ago

“Nicole Rowland was most helpful investigating the delay of my parcel sent from Glastonbury UK to Australia. Turns out the problem was at this end, with the Aussie courier company not accepting the PO Box no, only a street address. Nicole quickly got in touch with the Aussie depot and passed on the required details, and shortly thereafter my package was successfully delivered. Due to Nicole's quick action, she circumvented the parcel being re-routed back to the UK. Very happy with Nicole's prompt customer service, received after my initial enquiry, and also her follow-up. Thanks so much Nicole!”

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Posted 8 years ago

“Allways very helpful, quick response. Thanks”

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Posted 8 years ago

“I sourced a car windscreen from overseas that was not avaialble in the UK and arranged my own delivery. Louana from Interparcel was very helpful organising economy delivery to my home address. The large and fragile parcel arrived within a few days on schedule and at a reasonable price. I shall definitely be using Interparcel again and I would certainly recommend to others wanting a trouble-free and reasonably priced international parcel delivery.”

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Posted 8 years ago

Hi Mike, Thank you very much for your review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“I have used Interparcel on many hundreds of occasions and have had only a few issues with the couriers that I have chosen. As brokers Interparcel will always go the extra mile to try and sort any problems. They are very fair, quick to refund if necessary and their insurance backed scheme will reimburse you inside 28 days. My only advice is make sure you insure your parcel delivery. Special thanks to Nicole who went out of her way to confirm a delivery. A very satisfied customer Toby from East Sussex”

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Posted 8 years ago

“Loana Pyzer who chat with me act professionally and I am please with the conversation .thanks”

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Posted 8 years ago

“Excellent service, James and Annelese were instantly in contact all the way until the final delivery, thanks, Kurt.”

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Posted 8 years ago

“I had a pretty difficult parcel ( long fishing rod) that Royal Mail would not take. Spoke to representative Louana Pyzer online and sorted out pick up and delivery. Absolutely fantastic service. The lady is a credit to this excellent company. Will always use now as will my friends.”

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Posted 8 years ago

“Your pricing is always competitive and I received a follow-up e-mail (from Mary Evans) regarding a problem with our delivery which was resolved quickly. Excellent stuff.”

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Posted 8 years ago

“The phone was quickly picked up by Louana Pyzer, who gave me competent advice and swiftly processed my query.”

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Posted 8 years ago

“I WAS MOST IMPRESSED BY THE HELP RECEIVED REGARDING MY QUERIES IN THE LAST 2 DAYS THIS WAS PARTICULARLY REGARDING "INTERPARCEL" DELIVERIES. I WOULD LIKE TO THANK TIA DAVIES FOR THIS CUSTOMER SERVICE”

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Posted 8 years ago

“Super service,helped my situation with no problems at all.Very friendly and polite.Very knowledgeable.The very kind person who helped me tremendously was called Mary Evans.Very highly recommend.”

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Posted 8 years ago

“Excellent service from Mary Evans & reasonable prices on line”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,923 reviews