Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, use it all the time. Our business relies on it. Impressed with James on the Chat online department, very helpful.”

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Posted 10 years ago

“I chatted with a very nice guy (James) who would contact me via email for further help with my missing parcel.”

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Posted 10 years ago

“Very useful tool, operator James was precise and to the point.”

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Posted 10 years ago

“Customer services team member Kayleigh West was very helpful in getting a customs declaration updated, excellent customer service from Interparcel.”

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Posted 10 years ago

“I just spoke with someone on the online chat called Becky who was fantastic and who helped me to locate my proof of signature (which I left today on a signed for item) - which I needed to resolve an issue with parcelforce and Mattressman who have a signature for an item delivered today that was written fraudulently by someone else.”

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Posted 10 years ago

“Sam was great - very fast”

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Posted 10 years ago

“A friend recommended Interparcel and I have found it useful for the bits and pieces we send. With parcel deliveries you only tend to find out how good they are when you hit a problem. Got a good service from Becky Blythe when delays forced a delivery drop point to be changed.”

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Posted 10 years ago

“Great advice and swift help from James - live chat!”

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Posted 10 years ago

“very professional service from JAmes”

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Posted 10 years ago

“All in all Interparcel provide a good service with excellent customer service, this morning I was helped by James in customer services and he dealt with my problem quickly and efficiently, thank you James”

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Posted 10 years ago

“do not use this company, absolutely corrupt and useless, very, very poor customer service!!”

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Posted 10 years ago

Hi Kate, I can only see a handful of orders for you and we've never been contacted regarding any issues. Upon checking this, I can see all were collected and delivered without any issues. Can you drop us a quick email with the order number so we can look into this for you? reviewus@interparcel.com

Posted 10 years ago

“I changed from my usual parcel service provider to Interparcel because of the terrible service I received. So far Interparcel has provided great service and has been on top of things when it started to go wrong with the courier company. Customer services advisor James Giffen has kept me updated and Im glad to say, everything has turned out for the best. Thanks for your help and information.”

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Posted 10 years ago

“inter parcel is a good cost effective parcel service. I needed some help today and used live chat, spoke online to Kayleigh who was super helpful and sorted my issue out within seconds (incidentally issue was entirely my fault i had booked the same parcel twice!!) great service”

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Posted 10 years ago

“Our order didn't arrive and Ellie Paul was kind enough to look into this for us.....it arrived the next day :) Thanks!”

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Posted 10 years ago

“I have been using Interparcel for about 7 years, sending a few parcels weekly to locations throughout the UK. There is very rarely any need to ring customer service to sort out delivery issues, but when I have, they have sorted things out very efficiently. There is rarely much of a wait on the phone either. Contacting many organisations means waiting until you have at least fifteen minutes of spare time, which isn't the case with Interparcel customer services.”

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Posted 10 years ago

“Interparcel offers fair service with reasonable prices, what you what you pay unlike other courier firms”

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Posted 10 years ago

“Interparcel is very easy and quick service, highly recommended. Would like to mention James Giffen, who was extremely helpful.”

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Posted 10 years ago

“I contacted the customer service email address to request a POD for a consignment and within minutes I had received a response from Nicole Rowland confirming receipt of my email and requesting some additional information. I found Nicole to be extremely helpful and efficient and within hours my request had been dealt with. Excellent customer service! Thanks Nicole!”

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Posted 10 years ago

“Sabrina was very helpful and emailed me the day after the item had been delivered to ensure it got there :)”

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Posted 10 years ago

“If it is honesty, integrety and above all else a reasonable cost go to Interparcel. ((BUT AVOID A NORTH WESTERN COMPANY PARTS TO GO? Like the proverbial plahue! Cost me over 200 pounds already to find how AWFUL they really are.) INTERPARCEL MAY BE SHANDY SUPPING SOUTHENERS,! But they fo hat you pay for! And do a bloody good job too!! Chris Goddard ( Yorkshire)”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews