Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed some advice about doubling up collections form different addresses. Becky Blythe was very quick to connect to live chat , and perfectly helpful. Not only that, but I emailed them late last Friday afternoon with a query, and was very pleasantly surprised to receive a reply from Louise Evison at 1040pm, which I thought was well beyond the call of duty. Thanks!”

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Posted 10 years ago

“I have used Interparcel regularly for the past few years and have never had a problem with them. They are reliable. They offer excellent value. Their website is easy to use. Any time I have a parcel to send, especially bigger parcels, I check their prices against their competitors and Interparcel always seem to be the cheapest. They were also very helpful when it came to a problem I had with a chargeback. They sent me all the info I needed within 24 hours of asking.”

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Posted 10 years ago

“I rang regarding an order I placed as i could not fit all address details online. I spoke to James Griffin who quickly assisted me and sent me over the shipping label with full address. This was dealt with promptly and professionally - Well done James”

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Posted 10 years ago

“happy with answer, fast and polite”

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Posted 10 years ago

“The most frustrating delivery I have ever tried to receive! I have ordered an express delivery on Thursday to receive the parcel by 6pm Friday, and paid for SMS text to my phone notifying me on the time of the delivery. It was very important for me to receive the parcel next day! No text was received! I spent all day at home waiting for the delivery and by about 5 pm when I tracked the parcel online it stated "Receiver not home. delivery will be made at first opportunity". No evidence was left (delivery slip) that the courier attempted to deliver the parcel, plus I am absolutely sure that I would hear anyone trying to ring the door bell. By 5pm the customer service line was closed and I accessed online help chat. All they could tell me at this point is that there is nothing they could do and the delivery would make another attempt on Monday (unacceptable, absolutely no use for me). I was even willing to collect the parcel myself, if they would only tell me where it is. After multiple attempts trying to communicate to absolutely emotionless robotic people that do not care about you, but just sit there and answer with the same "sorry, there is nothing we can do", I contacted TNT directly. I was on hold for 30 min before I got through to TNT. However those 30 min were well worth it! A lovely employee answered me and completely understood my situation. My parcel was put aside for me to be collected. Unfortunately the depot was closing shortly so i had to get a taxi in order to make it on time. By the end of the day, I couldn't believe how much stress and money this delivery cost me! Will never use Interparcel again and will not recommend to use for urgent deliveries!”

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Posted 10 years ago

Hi Diana, I am sorry that you missed the driver. Unfortunately after 17:00 live chat is done from home so we do not have access to phones to be able to contact the carriers. I can see that the text was sent to the mobile number entered at 12:12 to advise it was out for delivery. I am sorry that you were not left a we missed you card and i will of course take this up with the carrier.

Posted 10 years ago

“excellent 5 star customer service”

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Posted 10 years ago

“Service is efficient and friendly. Thanks to James today for dealing with my cancellation request in a speedy, professional and efficient manner.”

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Posted 10 years ago

“Appalling company. I ordered a bespoke item which was sent by the supplier last week. It was sent on a 24 hour delivery basis because the need for this item is urgent - its being unveiled at a school leavers ceremony, and was paid for by the hard fundraising efforts of 30 Year 6 students. On being delivered to the school, 1 of the 2 parcels had been damaged in transit and was rejected after the contents were inspected and had also been damaged. Now this kind of thing happens. I understand that. What Interparcel don't understand is that if something is sent on a 24hr service, the need is probably urgent. The item arrived at their Crawley depot about 16 hours after being returned, but was only booked in to their system 12 hours later when I called to check progress. As Im not the person that booked the delivery they would not deal with me - unfortunately the sender was away and hard to contact. I explained the urgency in getting the package back to the sender so it could be assessed / repaired (£300 bespoke bookcase) but nothing. Despite the sender also chasing, the package is awaiting inspection by Interparcel staff (whenever they decide to get round to it.) In the meantime the sender is making a whole new bookcase to be hand-delivered to us by the end of the week, but then he is someone who realises the importance of customer service. Luckily he had delivered the original item a week before our deadline so we should get it in time now. If it had not been for the sender we would have 160 disappointed kids, all because Interparcel do not understand the meaning of customer service. The 2 girls I spoke to in 'customer service' (heh) just quoted and requited standard procedures - they really couldn't care less. Funnily enough, when the sender chased them as requested by Interparcel he found exactly the same. Absolute shower.”

Helpful Report

Posted 10 years ago

Hi Andy, I have checked your order and can see that we received this back on Thursday. The claims team will be doing the inspection today on this and will then be in contact with the sender. I am very sorry for the frustration and inconvenience caused on this.

Posted 10 years ago

“We have used Interparcel for all our deliveries for a few years now. Prices and service are very good. Today we had to cancel an order, which was dealt with quickly and efficiently by James Giffen. Full marks!”

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Posted 10 years ago

“Just had to change an address. Excellent service from James.”

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Posted 10 years ago

“Ive always found yourselves very competetive, courteous, helpful and prompt, I always recommend yourselves above all others.”

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Posted 10 years ago

“i have been using interparcel for many years and always had good service And any phone contact very helpful last call was with Lisa Irish sorted my return parcel with great speed I have recommended interparcel many times thanks Ian fields”

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Posted 10 years ago

“We use Interparcel for all our ad hoc courier needs. More often than not I have to admit that service is OK but not sparkling. However I cannot say that about the service we recieved from Customer Services Advisor: Sabrina Slade. Sabrina went above and beyond the call of duty. She demonstrated excellent understanding and empathic sympathy for our situaltion, Following up when she promised to and closing out our issue with professionalism. We commend her to her Interparcel as a role model to be copied. Metals Direct Ltd”

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Posted 10 years ago

“I had a little probe with the collecting company charging me for a pallet when they didn't supplie one in the end, but I spoke to a very helpful lady Tasha Miles, who looked in to this and got it all sorted out for me very happy :)”

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Posted 10 years ago

“The staff at interparcel are very good. However I am having so many bad experiences with TNT through interparcel i find it hard to comment.”

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Posted 10 years ago

“Always very helpful with the very few queries that have arisen in the ten or so years I've been using Interparcel. Website clear and easy to navigate. Prices competitive. Phone or online chat waiting times are usually short. Nicole Rowland was very helpful with a recent glitch.”

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Posted 10 years ago

“Interparcel is very easy to use and the site is very friendly. It does just what it says it will - it moves parcels from here to there, or there to there or there to here. No fuss and no frills. It gets the best possible deals for your shipping requirements and it never fails. Yes, I would recommend it to anyone!”

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Posted 10 years ago

“Very happy with response from Lisa Ireland. she delivered what she promised. She emailed me within the hour Lisa is a very good advert for your company.”

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Posted 10 years ago

“Becky blythe was amazing. She went above and beyond on my request when she could easily have said it was too difficult!! Very fortunate to have her help me.”

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Posted 10 years ago

“Despite issues on my end Tasha at Interparcel was particularly helpful and accommodating. I have used Interparcel (various carriers) around 10 times now and their service has always been second to none. 5 stars from me every time.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews