Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online chat feedback system is Great , If you get Lisa Irish on any service enquiry/ delivery questions/ issues, you will be delighted with the response and feed back. Quick, detailed and responsive”

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Posted 10 years ago

“Your staff are always happy to help, big thanks to James Re: order no 11803501”

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Posted 10 years ago

“Great service from James Giffen”

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Posted 10 years ago

“We had a minor problem on delivery to Dubai but it was quickly resolved and we were kept right up to date with the situation, Becky Blythe in Customer Service couldn't have been more helpful.”

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Posted 10 years ago

“I had a slight problem (of my own making) with a parcel coming from Stoke-on-Trent in the UK to Gueschart, which is a small village near Abbeville in France. In a nutshell, I was away on the two occasions it was delivered. I thus needed to contact yourselves and encountered Stacey McKay, a most helpful and efficient person. She responded to my e-mail within a very short time, took up my case and promptly and with charm has come up with a sensible solution. Excellent service.”

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Posted 10 years ago

“Outstanding customer service from Interparcel (and Becky in particular) when a parcel I had booked using UPS via Interparcel went missing for a short while 1) Email arrived informing me of missing customer parcel 2) Follow up phone call 3) Further email with tracking/scan details 4) Final email confirming delivery with attached signature scan All of this was entirely instigated by Interparcel's in-house customer service team.”

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Posted 10 years ago

“I have used Interparcel Economy for several years and have been 100% happy with the service from UPS. They are a top-quality courier with liveried vans and smart, polite, helpful drivers, unlike the scruffy white-van-man types used by other courier firms today.”

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Posted 10 years ago

“What can I say .. shipment company providers are judged by two criteria Price and the delivery companies that they employ .. Interparcel succeeds with both items .. by providing the best shippers and really good prices at tolerant size/weight values”

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Posted 10 years ago

“Very good service. Collection was as promised and delivered on time. Highly recommended.”

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Posted 10 years ago

“very useful, helpful and polite.”

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Posted 10 years ago

“Helpful staff. Recently dealt with Nicole Rowland who was very attentive to my enquiry. Keep up the good work.”

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Posted 10 years ago

“Failed to turn up for 3 days”

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Posted 10 years ago

Hi Roy, I have checked the order you have provided in this review and this has been delivered, I have then checked your order history and this is the last order that you have placed which was 3 months ago. If you have an order that you would like to discuss please feel free to email me directly - sam@interparcel.com

Posted 10 years ago

“James was extremely helpful with my enquiry :) Great service James!”

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Posted 10 years ago

“***JAMES GIFFEN*** James: [14:27] Hello Marten. My name is James. How can I help you? Marten: [14:27] How do I register? James: [14:27] please see link [14:27] http://www.interparcel.com/new_account.php Marten: [14:28] thanks - i will do that. For your reference I cannot find a link to that on your web site, where is it? James: [14:30] when you place your first order, the link will show Marten: [14:31] Did that last night, didn't see any link? Where should it show please? James: [14:32] it is on the final page or ordering, but if you click on the link i gave you can create an account Marten: [14:36] Ok, I have made an account with your link thanks. My humble opinion for feedback: that's not a great place to hide the register option. To much else to check when placing an order, and once done and page closed seems you can't get it back. Maybe I was tired and inattentive, but surely the option to register should be obvious on any page? Thanks for your help [14:37] Ok so I'm logged in to my account now. The order I placed last night doesn't show? [14:39] From my welcome email: "Remember, you must make sure you're logged in before you book your courier service to benefit from your account." Seems not possible to do that? James: [14:40] can i have the order number and your emai Marten: [14:41] order xxxxxxxx email xxxxx@xxxxx.co.uk James: [14:41] i have added this order to your account Marten: [14:42] Many thanks James. Will you please pass on my comments for feedback? James: [14:42] yes i will, although you can leave feedback on this link [14:42] If it is not too much trouble may I ask that you spend just a few minutes completing a review on our Trust Pilot site, using the following link: http://www.reviews.co.uk/reviewcollector?store=e44a045fd42b7e450f0554f33df0b073 Could you mention my name within the review so that my managers can see this. Marten: [14:43] certainly will - just "James"? James: [14:43] james giffen [14:43] thank you Marten: [14:44] Ok will do thanks again James: [14:44] your welcome and thank you for doing the review ***JAMES GIFFEN***”

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Posted 10 years ago

“Extremely easy to order and great selection of price/speed of deliveries. Customer Services replied very quickly (James Giffen) when I was querying my tracking on an order and put my mind at ease. Much recommended.”

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Posted 10 years ago

“James was very helpful on Live chat with chasing up my delivery with Yodel.”

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Posted 10 years ago

“Excellent customer care with quick email response to resolve my queries, special thanks to Megan Ellott @ Interparcel. Ronald @ Bruce Munro Studio”

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Posted 10 years ago

“VERY SATISFY SMILING GREAT COMPANY IN THE ENGLAND”

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Posted 10 years ago

“JAMES WAS VERY SPEEDY WITH HIS REPSONSE”

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Posted 10 years ago

“James helped me through the online chat , he sorted my issue out instantly and was really helpful . :). Great friendly member of your team Thankyou”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews