Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This feedback is after a customer service online help conversation with James. The order number was 11700735. James was helpful at offering to contact UPS to sort out delivery problems, and he was very polite and prompt.”

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Posted 10 years ago

“James was helpful with the online chat to help resolve a package delivery issue. I appreciate his prompt agreement to sort out the delivery problem. He was polite.”

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Posted 10 years ago

“Becky Blythe went above and beyond in helping me set up my accouunt! Great custoemr service!”

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Posted 10 years ago

“Becky Blythe was very helpfull in finding out where my parcel has been delivered. Thank you!”

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Posted 10 years ago

“Becky very helpful to me.”

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Posted 10 years ago

“I have used this service for the last six months, however when things go wrong the Customer Service team become non responsive. Extremely disappointed!”

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Posted 10 years ago

Hi there, Unfortunately as you have not given us a name or an email address I cant locate an order for you. I'm more than happy to look into this if you could just drop me a quick email with your order number - reviewus@interparcel.com :)

Posted 10 years ago

“I had to contact Interparcel to change delivery address and dealt with James Giffen who proved very helpful and very efficient Well Done Interparcel!!”

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Posted 10 years ago

“Yes good service from Lisa”

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Posted 10 years ago

“excellent service, big thankyou to becky blythe for all her help , absolute quality .”

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Posted 10 years ago

“Lisa was very helpful thank you”

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Posted 10 years ago

“Quick, efficient and good. I appreciated the fast response”

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Posted 10 years ago

“I had a problem with a delivery that was booked under an incorrect order number which was not showing online. I contacted the help desk and spoke with James (via Live Help) who was very helpful. He found the correct tracking information so I was able to see the progress of the delivery. James got this information to me very quickly and it allayed the concern I had. Well done James.”

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Posted 10 years ago

“With the help of James, operator of live chat, tracking my parcel has been extremely fast. Thank you again. Benjamin (Italy)”

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Posted 10 years ago

“issue with labels, Becky resolved very quick and efficiently :)”

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Posted 10 years ago

“I booked a collection for Wednesday 8th July 2015. My preferred time was 8:00 to 15:00. Interparcel said that UPS was going to try and respect my time-frame, but that they could not guarantee it. They said that the UPS times for collection were going to be until 7pm for residential addresses. At 16:30 no one had turned up. I called the Interparcel help line. One of the operator said that the driver was late and that he was going to collect my parcels at 17:30. At 19:15 no one had still turned up. I then used the chat help line where Becky has been really helpful and professional in dealing with my anger. I had to rebook a collection where they cannot guarantee the collection itself or the time. If you can, do not choose UPS among the options available as it has demonstrated to be completely unreliable.”

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Posted 10 years ago

Hi Chiara, I'm sorry to hear your time request was not met - As you will find with most services, the drivers do not guarantee the collection slots as collections are always being added and their routes can change quite frequently. I can see my colleague has raise a complaint with the depot and rebooked this in for Friday as requested. We have also asked for collection to take place before 3pm for you - I hope this helps!

Posted 10 years ago

“Very good service and help with a query after booking A!”

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Posted 10 years ago

“becky blythe assisted me really well and was very helpful”

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Posted 10 years ago

“Had trouble with UPS missing a delivery, contacted UPS through the online-chat. Spoke with Becky Blythe who was very helpful and patient and helped me organise another collection for the next day.”

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Posted 10 years ago

“Top man james, good service”

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Posted 10 years ago

“ploite and quick response to my query by Kayleigh West”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews