Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicole Rowland was a star and super quick response and sorted within the hour. interparcel have always been the go to for overseas shipments for our business.”

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Posted 10 years ago

“Thank you for James Giffen for helping us!”

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Posted 10 years ago

“Helpful, polite and easy to understand team, Nicole and Louise are great!”

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Posted 10 years ago

“my support person was Becky Blythe, she is excellent in replying to your email if you have any issues excellent service she deserves an award or atleast a payrise”

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Posted 10 years ago

“Once again I have received an excellent service form this company. The Team Leader (Megan) has been efficient and helpful in answering my questions and emails very promptly and professionally. I have used Interparcel for a close to 12 years now and I never had any problems. Their website is very easy to use and the ordering process is quick and simple from the UK or overseas. If something is not quite right during the ordering process, the customer services are there to help you very quickly. The deals listed are great and you can never get those from the individual courier companies. I highly recommend Interparcel to everyone in the UK and beyond. A real time and money saver with fast and professional service.”

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Posted 10 years ago

“After having problems with TNT delivering a parcel Becky Blythe took over and sorted it out for me and it has now finally been delivered”

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Posted 10 years ago

“Once again I have received an excellent service form this company. The Team Leader Megan has been efficient and helpful in answering my questions and emails very promptly and professionally. I have used Interparcel for a close to 12 years now and I never had any problems. Their website is very easy to use and the ordering process is quick and simple from the UK or overseas. If something is not quite right during the ordering process, the customer services are there to help you very quickly. The deals listed are great and you can never get those from the individual courier companies. I highly recommend Interparcel to everyone in the UK and beyond. A real time and money saver with fast and professional service”

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Posted 10 years ago

“Easy to book, easy to pay, and a reliable service........what more could you ask for.”

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Posted 10 years ago

“Amazing, Amazing, Amazing, Amazing, Amazing!”

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Posted 10 years ago

“Good to have selection of carriers and service time. Site easy to use and pay. Over past +5 years, only had one problem which was dealt with in a dismisses way. unswayed I found it was an isolated case of bad customer service from one individual. However response times can be exasperatingly long.”

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Posted 10 years ago

“Always had good service. You get a choice of courier. Very clear choices on web page.”

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Posted 10 years ago

“Great service with a low cost. Couldn't believe how low the delivery charge was and service was very prompt. Will definately use again”

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Posted 10 years ago

“Rarely a problem over many years. Would be good if the phoneline were open a little later - as it's often not until the close of play that a non-delivery or other problem becomes apparent.”

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Posted 10 years ago

“Good price, good service, convienient drop off/pick up points.”

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Posted 10 years ago

“Website works fine & is useful - thanks”

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Posted 10 years ago

“Terrible service, worse customer support. Could have had plenty of business from a 100-strong company, but will now be using other courier services that can be trusted.”

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Posted 10 years ago

Hi Nathan Riley, I have looked into this order for you and I can confirm the service you selected does not guarantee collection or delivery times. These are only a request with the couriers and they do not guarantee any times unfortunately. City Sprint did try and deliver the parcel on the same day of collection however no one was available to sign for the goods. I can see from the notes that my manager has emailed you with more information regarding the order. My hope is that you will choose to use our services in future, if you need any help or information please email help@interparcel.com and we will reply as soon as we can.

Posted 10 years ago

“Booked an overnight courier with guaranteed before 12 delivery and paid extra for it. Since the parcel hadn't been picked up by the afternoon I phoned Interparcel to make sure this is happening. Was told everything is fine and it will be picked up. At this time I could still have driven to the post office and posted it from there! After a no-show my wife phoned the next morning and was told a pickup is not guaranteed, and it says so in the terms and conditions. Maybe so, but if I phone up to make sure because I still have other options then I expect it to happen! My wife then asked, according to your terms and conditions, the parcel could sit here for a fortnight? Reply: no, you would have phoned is by then.. End result: a very disgruntled customer, and we still had to pay extra for a much slower than anticipated service. Let's hope the parcel gets picked up today...l”

Helpful Report

Posted 10 years ago

Hi Andreas Doebereiner, I have called TNT about this collection and they confirmed that the driver attempted to collect this parcel at 11.29am yesterday however no one was home to hand the goods over. We are a self tracking service and are not made aware by the couriers if there is an issue and the sender needs to contact us so it can be raised straight away. TNT have confirmed that the collection will be made again today. If you need anything else at all, please email help@interparcel.com and I will reply to this right away.

Posted 10 years ago

“Service was efficient and faster than timescale advised, so very impressed. Would certainly use company again.”

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Posted 10 years ago

“I sent Christmas present box from UK to Hungary. Very reliable. No hessle, best prise, delivery was quicker than expected. I was very disappointed with another company before, I will definitely choose Interparcel next time.”

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Posted 10 years ago

“I have used Interparcel for a fair few years now, mainly to send stuff to my friend in Germany. It is a very easy to use website which provides clear options with prices once you have put in the weight and dimensions of the package. Labels and receipts are emailed to you for printing and attaching to the package. Delivery - even with the slowest service - is quicker, prices are cheaper, the package is tracked AND you can even have it collected from your doorstep!!! Oh yes, and of course, it won't arrive damaged either. I have tried to be loyal to Royal Mail but they're going to really have to change the quality of service, prices and attitude before I would consider using them over Interparcel.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews