Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Easy booking system, choice of carrier, competitively priced and great service to date. We usually end up UPS who have proved to be excellent. The driver collecting is first class and is a credit to the company. No hesitation in recommending Interparcel.”

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Posted 11 years ago

“Always reliable, prompt & efficient. Compared with many other couriers, excellent value. The driver for my area always helpful, polite & efficient. Deserves a bonus !”

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Posted 11 years ago

“Parcel to Ireland stated 2-days - and was delivered in 2-days. Excellent Service with no hitches, will use again.”

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Posted 11 years ago

“Ordering this service and payment online in easy to understand and execute formats. Collection @ 16.00hrs in West Sussex on day booked and delivery next day in Devon @ 10.15hrs. Will certainly use Interparcel again when need arises.”

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Posted 11 years ago

“Always had good service from Interparcel, and the one time I booked an am collection not realising my good lady had a doctors appointment, I spoke with Lisa and she rescheduled for pm. Absolute pleasure to deal with. Highly recommended”

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Posted 11 years ago

“The best thing about Interparcel is that you can contact them by phone and when I have ever made a mistake in booking an order they have always been happy to cancel and re-book. I have never had any problems with their service and they have always chased up problem shipments such as people not at home to accept deliveries. I rate them A1 100% for UK but they are a bit expensive for europe.”

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Posted 11 years ago

“good selection of couriers - prices more or less competitive - and perhaps best of all, they have a better chance of dealing with poor delivery service by the actual couriers than i would; some couriers are notoriously unreliable (i won't pick them anyway even if they are a little cheaper or the cheapest) and interparcel has been good in sorting those messes out in the past - so thumbs up for interparcel at least for being responsive.”

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Posted 11 years ago

“We have always had a great service through Interparcel. Our business relies on getting deliveries to and from our customers efficiently, on time and without problems. Highly recommended company, but I wished they rewarded loyalty. We get no discounts on the large number of packages we send on a weekly basis. Overall, a great company, their best carrier being UPS!”

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Posted 11 years ago

“seems to work well this system, it gives you a clear breakdown of options with associated costs. It's much less expensive than using the courier companies direct.”

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Posted 11 years ago

“I have been using Interparcel repeatedly to send Ebay parcels larger than the average Royal Mail parcel size. The website is easy to use and you immediately get options according to the type of parcel that you hadn't necessarily thought of, giving flexibility to speed and price. Any problems have been with the individual couriers themselves and not Interparcel - usually due to items not being collected from specific drop off points. On contacting Interparcel these problems have been sorted out fairly quickly - though no mention of gestures of goodwill which would go a long way - especially when you have customers breathing down your neck!”

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Posted 11 years ago

“Excellent company with quality customer service. Quick and 99% reliable”

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Posted 11 years ago

“Excellent easy to use online service.”

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Posted 11 years ago

“I had a problem to update a description and I required an help to Nicole Rowland of the Helpdesk and she was really courteous and professional and she has solved my problem immediately”

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Posted 11 years ago

“always on time and gets my parcels right on time”

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Posted 11 years ago

“I would probably like the option to have an online account. I rarely send packages from anywhere other than our work address, and having to type it in each time can get cumbersome (especially if I have more than one package to issue). Apart from that I love the site, I've been using it now for a while and I've recommended to others.”

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Posted 11 years ago

“I have used Interparcel for a couple of years and find them very reliable. Although it is all done online, prompt and efficient help is at hand if you need to cancel or correct a mistake.”

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Posted 11 years ago

“very rare for somthing to go wrong the service is very quick emails come through soon as you finnish your details of despatch. great delivery service.”

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Posted 11 years ago

“I have used Interparcel.com for about 18months and they have been brilliant. The only problem i had was my very first picup . It was my fault as i did something wrong with my computer but never had a hitch since. Well pleased. Gary Markham”

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Posted 11 years ago

“Was not impressed on Monday 27 January as I booked a parcel in with TNT. I waited all day till 5:15, no collection. I thought ok maybe tomorrow.....eventually at 3pm I phoned and spoke to Rebecca Morley. She was very apologetic and said it was by now too late for a collection but would look into why this parcel was not collected on the supposed date. I then received an email from her saying, it was allocated to the wrong driver and would be collected on Wednesday 29th. Low and behold TNT arrive in the morning and again in the afternoon to collect the same parcel! Was not impressed and had to explain to our customer why their order was taking so long. Otherwise I have no complaints, thank you. Kathy”

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Posted 11 years ago

“Easy and friendly on-line booking, various couriers and pricing to choose from to meet your needs. Rapid response from customer services. Strongly recommend to any kind of courier requirements.”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews