Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the website very easy to use and clear in its instructions. The collection was made bang on time and the driver was very helpful. However, although I had printed all documents and attached them as instructed nowhere on th site did it tell me to print 4 copies of the customs invoice. I printed and attached one copy but the driver needed 3 more for his admin office. Once printed and dealt with the site is not easy to re-enter in order to print more. This meant that I had to detach the original customs invoice and scan and print 3 more copies. A slight annoyance in what was otherwise an excellent experience.”

Helpful Report

Posted 12 years ago

“Very simple and straightforward”

Helpful Report

Posted 12 years ago

“I chose Interparcel as a different courier company let me down badly and I needed a reliable company to ensure my parcel was collected and delivered promptly. The driver arrived within the time frame specified, was polite and friendly. I will continue using Interparcel in the future.”

Helpful Report

Posted 12 years ago

“It would be a good idea if you were to provide packaging like DPD.”

Helpful Report

Posted 12 years ago

“Very good and reliable service.”

Helpful Report

Posted 12 years ago

“User friendly Online Courier Booking portal. I recommend this online service for anyone needing to send Parcel Locally and International. Great site”

Helpful Report

Posted 12 years ago

“Great and reliable service from UPS.”

Helpful Report

Posted 12 years ago

“Used Interparcel 3 times now, twice with a 24hr service from UPS, and have been very happy to date. Also used the 'text when delivered' service which is cheap and useful. Easy to book online, well priced and reliable. Will use again.”

Helpful Report

Posted 12 years ago

“The only adverse comment that I have relates to the new invoice document. It does not show the word "INVOICE" anywhere”

Helpful Report

Posted 12 years ago

“You will find the online order process that is so strait forward and simple to use, this service provider is backed up by the company's customer service who unlike some other agents also provide a phone contact link who will action your request within minutes. Staff are very polite and friendly.”

Helpful Report

Posted 12 years ago

“Very good service although last job was delivered damaged just hoping we reach a decent resolution.”

Helpful Report

Posted 12 years ago

“very easy and quick system to use”

Helpful Report

Posted 12 years ago

“I had some payment problems when I was trying use the online facility to send a parcel to Lincolnshire, I phoned customer services and after speaking to a helpful advisor, who couldn't sort out the problem I was then passed to her manager/supervisor, she went through all the processes and after extensive 'delving' located the problem, of why my payment was not being accepted, which was then fixed immediately. She then told me that unfortunately I would have to go through the online booking process again, but any problem to phone back and ask for Le-Anne”

Helpful Report

Posted 12 years ago

“I have been sending parcels with interparcels daily and i hae never once had a complaint they deliver next day as promised will always recommend.”

Helpful Report

Posted 12 years ago

“I have used Interparcel for several years for my small business and have always been satisfied with their service for both domestic and overseas consignments”

Helpful Report

Posted 12 years ago

“I like to book my collections through the website as it provides plenty options to choose from. The details that are required are easy to complete and the facility to store payment cards is very useful. It is also helpful to be able to access the history of past collections.”

Helpful Report

Posted 12 years ago

“Great website easy to use and the couriers used are very good, all my parcel go via yourselves,”

Helpful Report

Posted 12 years ago

“ADDING INTERNATIONAL TELEPHONE COUNTRY CODE IS EXTREMELY CONFUSING AND SHOULD THEREFORE BE AUTOMATED TO GUIDE YOUR CUSTOMERS OTHERWISE THE DIFFICULTY MIGHT PUT OFF SOME PUNTERS!”

Helpful Report

Posted 12 years ago

“I've used Inter-parcel several times a week over the last two years. It's easy to book via the website and is quick and reliable.”

Helpful Report

Posted 12 years ago

“As a small customer with varying needs, Interparcel is great, for a particular requirement you can pick the most suitable service. DOWNSIDE their 'Prohibited items' list excludes practically everything; batteries, paint, fur, bicycles, aerosols. The list is obviously an aggregate of all their different carriers lists, and International carriage lists at that. In fact most of their carriers will in fact ship, say batteries or paint, at least within the UK. Oh, and forget the ridiculously overpriced insurance option,”

Helpful Report

Posted 12 years ago

Interparcel is rated 4.5 based on 9,938 reviews