Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used Interparcel and I was very impressed. I will certainly be using them for my future parcel needs. Try them....they're worth it.”

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Posted 56 years ago

“Collected within an hour and delivered ahead of expectation. Great service!”

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Posted 56 years ago

“I have used Interparcel quite a bit over the last few years and had good service, but I have had a lot of trouble with the last parcel I sent, I used City Link (I normally use UPS which are very reliable) When I checked the tracking no. it said parcel not ready to collect but it was collected,I phoned Interparcel to see what was going on and they got in touch with City Link ,they said no parcel was collected, but it was collected around 9.30 Tuesday morning,after numerous phone calls I still had the same answer, I will not be using City Link again, I phoned the person in London to whom I was sending to, and he said they tried to deliver the parcel at 5.30 yesterday but he had to go out at 5pm after waiting in all day !!!! Whatever is going on !!!!”

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Posted 56 years ago

“Interparcel sent my item with Ups, who apparently damaged the item. So it was then sent for investigation according to the tracking. Five weeks, six failed return deliveries, 30 emails and 12 telephone calls, Interparcel decided the item was now lost. Of course, damaged items that are restricted are better than lost items for the company, but of course they need to be returned and in my case they couldn't return it. Four days waiting in for the citylink courier (who were to return the item) and Interparcel were 'very sorry'. A court case awaits them.”

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Posted 56 years ago

“Will definitely use again.”

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Posted 56 years ago

“the forms are a bit boring and get to overtime too quickly, but the service is good”

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Posted 56 years ago

“Good priced options and really easy to arrange - great service thank you”

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Posted 56 years ago

“Easy to use, good prices, and a real customer service department who help if anything goes wrong. What more could you want?”

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Posted 56 years ago

“easy to book, complete details and send”

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Posted 56 years ago

“After booking,I discovered i needed a printer to run off delivery instructions. Unfortunately I don't have access to a printer, no problem I phoned, my order was cancelled, and a full refund given. That to me is good service. Thanks.”

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Posted 56 years ago

“Great service, regular helpful and friendly drivers and they know your opening hours, fab would recommend”

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Posted 56 years ago

“I needed to send a parcel to France and had no idea how or who so checked on the internet for companies who do this Interparcel stood out as the cheapest so I went to there web site and it was so easy to arrange and with the tracking it was plain sailing from pick up to delivery in 2 days on the economy service. Thank you interparcel will use again and tell all my friends.”

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Posted 56 years ago

“Simple process, great value and UPS were first class when delivering the item.”

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Posted 56 years ago

“At 11.30 am my son phoned me up to say he had sold a heavy item which needed to go that day as it was bank holiday the next day and he was at work. I had no idea about couriers so I googled couriers uk and up came Interparcel. The site was really easy to use, i simply put in the details of my parcel and it showed all the couriers available, when they could pick up, and deliver and the cost, all very clear. I decided on one (UPS) paid and received all the address and shipping labels to print off. All very easy and straightforward. As I said this was at 11.30am and the cut off time was 12 midday if I wanted it to go that day. Just made it, and even more amazing was 15 minutes later the courier was at the door! Can't fault this service, it's my onestop shop for all my future courier needs!”

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Posted 56 years ago

“Having paid for a parcel to be sent to my sister in France through Royal Mail, only to have it returned, battered, broken and with no explanation, to then pay less for a great service which I have a notification when the parcel is delivered is great. I will be using this service for all my future parcel to France.”

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Posted 56 years ago

“I would highly rate this service, firstly I didn't have to print any address labels, like some of the others wanted, which is just as well, as I don't have a printer. Secondly the delivery guy was friendly and reassured me that they would sort everything out for me. Thirdly, the post office wanted to charge me ?16.40 for the parcel, the only thing I would like to mention, is once I was happy with the price quoted & time I wanted, they added on VAT, it would have been helpful to know if VAT was included on not , otherwise I would have marked it as a Five star.”

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Posted 56 years ago

“Booked service via interparcel using hermes signed for service ,upon booking it clearly showed that it was a 2 day delivery after pick up , however this did not happen, and when I contacted interparcel they said the service was actually a 3-5 day delivery , completely unacceptable and misleading service”

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Posted 56 years ago

“If you want excellent service fast delivery and really reasonably priced then please use inter parcel”

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Posted 56 years ago

“I've used Interparcel for years for both UK & overseas parcels. It's simple to use, and a lot more economical for parcels over 2kg than Royal Mail or Parcelforce. On the very rare occasions that there have been problems over the delivery, Interparcel has been prompt & efficient in sorting it out. I use UPS & FedEx through Interparcel, and I have never lost a parcel.”

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Posted 56 years ago

“This is the first time I've used them, but I thought I give them a try as they were slightly cheaper than anyone else. They delivered a fragile item on time, intact and the purchaser was delighted, hence so was I!”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews