Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just do what they say on the tin. Booking UPS through Interparcel is not only much, much cheaper that booking direct with UPS, but also much, much simpler. They do it the way all others should - and have weeded out some of the other dodgier, overly cheap offers from companies you should never trust to do a thing. Their service is far better that the DX service my solicitors, barristers, the court all use - even though they have much more buying power than little old me! Thanks - been using you for years and look forward to many more years to come A”

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Posted 56 years ago

“found this easy to use and had the option to drop off parcel to store rather than have to worry about waiting in for collection”

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Posted 56 years ago

“Good value and easy to use, nice straight forward web site, quick and efficient - what more could you ask for.”

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Posted 56 years ago

“Had a parcel which was not collected as 'no-one available', when I phoned 'customer service' they couldn't have been less helpful or less intersted they said that it was the "fault of UPS and nothing to do with them". I will admit that they were quick to send my refund but not exactly what I wanted. Also the 'collection times' are a complete waste of time as the courier will call as and when they can (why bother) Why can't they have a space on the booking form for collection instructions when customer is not available”

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Posted 56 years ago

“I have been using Interparcel for a several years now and find it easy to use and reliable. I will continue to use it for sending larger parcels both within this country and abroad.”

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Posted 56 years ago

“Easy to use format on line with all options available. The price is very good for the service that I get. I have used other Courier services in the past but since finding Interparcel I would not go anywhere else. The Service that I use most of all involves UPS, they give the best service for me and are beating all others by a long way and that is judging from past experiences. Tracker system excellent and easy to use. No Bull...t, I would recommend Interparcel every time. Steve - SBM Resources Limited.”

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Posted 56 years ago

“Definitely a Company I would recommend for price and service”

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Posted 56 years ago

“It really couldn't be any easier to send stuff (e.g. stuff you've sold on eBay) than by using interparcel.com. You don't have to 'sign-up' or 'register' to get a quote. The quoting process on the website is so brilliantly simple. All you have to provide is the source & destination postcodes and the weight & dimensions of your parcel(s). The next page presents you with an extensive, clearly laid out, list of possible courier services and their prices, along with lots of other information about each service, e.g. can it be collected today, do you need to print the labels, how much insurance cover is included, and more. When you've chosen and click on one of the 'Book Now' buttons the following pages are equally clear and uncluttered with useful things like finding a full address from a postcode, also an address book utility, stored payment cards and more. I've been using them for several years now and haven't had any problems, also when I've made the occassional mistake, the support staff have been able to quickly resolve the issue. All in all, I cannot recommend interparcel.com enough, try them out today.”

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Posted 56 years ago

“Perfect and fast”

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Posted 56 years ago

“It was easy to use the forms online and the price was very reasonable indeed. I would certainly recommend Interparcel, and I'm keeping their details for future, should the need arise.”

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Posted 56 years ago

“Easy to use service, all expectations met - thank you!”

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Posted 56 years ago

“I have an account with both Parcel Force and TNT but have used this company for years for parcels that do not comply with my usual requirements. I have always found it to be an easy to use and reliable service. Good choice of carriers that cover most UK options. Some nice bonus points such as the address book and stored info. Used it today and will continue to in the future.”

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Posted 56 years ago

“the service was quick and easy to do one improvement would be to give you the choice of cm or inches as i am old school and measure everything in inches its cheaper then my normal courier parcel2go”

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Posted 56 years ago

“Sent this via my local co-op pick up point and was pleased to receive the 'text' alert once the item had been delivered. Very easy service.”

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Posted 56 years ago

“Usually pretty easy to book. Sometimes a bit frustrating to have to go through the complete booking process before being able to see if collection is available, but this only happens occasionally”

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Posted 56 years ago

“Ive said it all above.Im a man of few words.”

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Posted 56 years ago

“Been using you a lot recently and have spent a lot of money with your company - but- we have had a few parcels go missing and the customer service helpline not as helpful as it should be.”

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Posted 56 years ago

“The system is simple to use, put in your request, make the payment then the couriers take over and do the rest whilst also keeping you fully informed of the progress through their tracking system. I've used the service several times now and its always delivered.”

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Posted 56 years ago

“I mainly use My Hermes who collect from the house, the regular driver is one of the most accommodating people I have come across when using courier companies, also the UPS driver is spot on!”

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Posted 56 years ago

“Love the service 99.9% of the time and we recommend to others regularly. But when there's a problem, firstly it takes an age to get a response such that I generally pressure the actual company e.g UPS for a resolution. And secondly returning goods to us due to an issue I feel as though we are a credit card for filching and a customer who requires no service.”

Helpful Report

Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews