Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always use interparcel and have done for about 5 years. 95% of time I go for UPS option as always seems to be delivered next day. Only issues are and I point out this has only happened 2 or 3 times is when you have to deal with customer services, for example when a parcel has not been picked up when it should have. Twice I have been penalised by my customer for late delivery because a parcel has not been picked up via Interparcel. Speaking with customer services about these issues at the time I found 1 particular girl so rude and with a terrible 'well that's tough and your problem attitude' I was left speechless. There was no compensation offered which therr should have been or even an apology of any type. With all that said I will continue to use.”

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Posted 56 years ago

“Need a printer”

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Posted 56 years ago

“We have used this service for a couple of years. As our parcel count is quite low Interparcel enables us to get a decent price whilst using a main carrier such as TNT.”

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Posted 56 years ago

“Very easy to use service and a friendly driver”

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Posted 56 years ago

“WE HAVE USED INTERPARCEL FOR A NUMBER OF YEARS AND ALWAYS HAD GOOD SERVICE FROM THEM THE ONLY DISAPPOINTMENT WE HAVE HAD WAS THAT A COUPLE OF YEARS AGO WHEN THEIR PRICES WENT UP WE ALSO LOST OUR 5 PER CENT DISCOUNT FOR BEING AN ACCOUNT HOLDER. IF IT WERE NOT FOR THIS THEN WE WOULD HAVE GIVEN THEM A 5 STAR RATING”

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Posted 56 years ago

“I am happy to use this service to book my parcels. Quick and easy to do it and very user friendly interface . Never had any problems.”

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Posted 56 years ago

“Nice, easy transaction - Thanks”

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Posted 56 years ago

“The man who came to pick the parcel up was early and then grumpy that i wasn't ready! But it got there and in one piece too, which was good, so on the the whole a good service.”

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Posted 56 years ago

“I was given a link to Interparcel when I needed to return a heavy fire grate to Manchester. It worked brilliantly! Documentation was easy to print off, my parcel was collected on time and I was able to track it all the way back to the supplier. Very reasonable prices too. A really easy way to return things and I shall definitely use Interparcel again when I need to.”

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Posted 56 years ago

“Easy to book, pay for and collected promptly. Exactly what a courier service should be. 5 stars”

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Posted 56 years ago

“I should like your labelling system to be simplified. Living in the modern computer age, 80+ year old people have difficulty coping with complex 'down-loading and filing systems. My most recent experience was most distressing.”

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Posted 56 years ago

“Thank you so much for your speedy delivery of very important documents that had to get to Rome. They were delivered as promised and destressed me to get acknowledgement of their arrival. I initially went with Royal Mail who still to this day two weeks on have not delivered them that needed to arrive before 11th March. I now will experience a fine for not getting documents there on time... Your service was excellent and I will use you again rather than try to do it cheaper with Royal Mail. Thanks again.”

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Posted 56 years ago

“the booking process was ok a little awkward at first but soon mastered. speed of response was good and although a wide collection time was offered it all went off smoothly. All I need to do now is confirm my parcel got there but the first part went off ok”

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Posted 56 years ago

“Really happy with InterParcel once again ~ not only the best on price, but fab on delivery times too!”

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Posted 56 years ago

“A very handy why to get product delivered at best prices.”

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Posted 56 years ago

“Very easy to use, the online system is very easy to navigate and the prices were right! Did exactly what it said on the tin PLUS you can pay by palpal (I did). The parcel was delivered very quickly and I was kept informed every step of the way. Extremely efficient, cost effective and professional. I recommend without any reservation at all.”

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Posted 56 years ago

“Perfect service by both Interparcel and UPS, the service and carrier I use. Never once have I been let down by either in over 3 years of regular use. Shame UPS can't replace Royal Mail as our national postal service!”

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Posted 56 years ago

“I have never been let down by this service and would recomend it to anyone sending parcels”

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Posted 56 years ago

“straight forward pick up, arrived on time, really pleased with service will definitely use again.”

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Posted 56 years ago

“Easy to use site with quote given automatically. within 30 minutes of placing order it was collected. Very easy and straightforward service to use. Highly recommended.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,938 reviews