Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for James Giffen for helping us!”

Helpful Report

Posted 9 years ago

“Good to have selection of carriers and service time. Site easy to use and pay. Over past +5 years, only had one problem which was dealt with in a dismisses way. unswayed I found it was an isolated case of bad customer service from one individual. However response times can be exasperatingly long.”

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Posted 9 years ago

“Website works fine & is useful - thanks”

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Posted 9 years ago

“Here is some feedback: You've asked me to review your service for a parcel that I sent. The problem is that I send lots of parcels via various courier services. How can I be expected to remember which parcel was sent via yourselves? In this case, I have no idea. You need to provide potential reviewers with the parcel destination details - then I'd know which parcel it was. Simples.”

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Posted 10 years ago

“I am very disappointed because I had to re-order the same courier because not been done correctly and only the next day parcel has been attributed to”

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Posted 10 years ago

“Boxes delivered in terrible condition with no details of who the sender was, when i spoke to customer services at interparcel to find out the sender they told me it was confidential which i found very unhelpful, so i now have a customers equipment here with no way of finding out who the customer is, i told them i would start rejecting items from interparcel with no customer details on and they didnt seem bothered in the slightest, avoid this delivery company like the plague”

Helpful Report

Posted 10 years ago

“I booked for a someday collect, next day delivery service via them however, my customer did not receive the parcel after four days! I have tried to chase them with a horrible customer support and on the fifth day, they confirm the delivery of the parcel. I demanded a compensation because I never received the service I paid for but even though, they refused to act. I got only cold sorry reply. Waste of time and money. Stay away from them.”

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Posted 10 years ago

“DO NOT use this 'service', they don't care and will rip you off. It is NOT worth it! They don't deliver and then LIE on the phone. Disgusting. You WILL regret using this courier. There was a 'sorry we missed you' card left in my post box yesterday. IT wasn't filled out with any details or ticks in the boxes what so ever, just the consignment number. The delivery man had NOT knocked on my door. Just put it through my outside post box. When I called to complain they said that he had had 'trouble finding the door'. ?? Just knock on the door. The person on the phone said that he would be coming back TODAY (yesterday). I asked her whether she was sure, and she said 'yes' he is definitely coming back. So I waited in for 5 hours and he never came. I phoned up and they said that he was never coming back, and had been to my house twice! There was NO knock at the door. And they claimed that TnT had NOT told me they were coming back on the same day. THEY HAD. They then told me that they would be out delivering again tomorrow (Today). So whilst I was waiting in I decided to give a call to make sure, as I had already had experience of how incompetent this service was, I thought I had better call to make sure. TnT said they knew nothing about it and for me to call interparcel! Interparcel then tell me, 'Oh it is not coming out today'. The service I received was DISGUSTING. I would expect to receive at least £100 for a day like yesterday, and being put through these LIES and awful service. It was inept and the second woman on the phone basically called me a liar. The driver to my area is obviously inept and I shall be telling the company I ordered from NOT to use these services again. The woman on the phone at Interparcel wouldn't help me, wouldn't deliver today and didn't care at all. It is unbelievable. TnT said it was your fault, Interparcel said it was theirs, whilst at the same time you get paid and don't even an effort at all to please the customer. Disgusting. Thanks.”

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Posted 10 years ago

“although i await confirmation of delivery - being the weekend - so far so good.”

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Posted 10 years ago

“Easy to arrange collection on line, bit of a nuisance having to wait in all day, however it's always a friendly driver. First black mark today, waited in all day for collection that never came, I am booked with Citylink, tomorrow with another parcel, am expecting a pick up by UPS (interparcel economy) hoping they will take both parcels.”

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Posted 10 years ago

“If you have a parcel to send, this is the site for you. a wide range of options from which to choose. A truly No Hassle service. I've opened an account, as they are so good.”

Helpful Report

Posted 10 years ago

“Hi, Your web site is very well designed but still lacking in the facility when help is needed. 1) Communication link when help is needed are NOT APPROPRIATE. Of course you have phone number to contact but the charges are quite high and very busy, so one one feels reluctant to use it, then the chat service is mostly not available the last resort is e mail then which also takes long waiting for your reply . For all these reasons you may lose your lots of genuine customer. Solutions. Introduce either a free phone service or one with the common phone rate,you will earn much more than otherwise this way. Make a short call duration limit to be economical. 2) Introduce a separate HELP LINE when someone is having difficulty in filling your form a free phone line or quick chat service, because most time one gets stuck and can not proceed further and then finding no quick help look for the other services available. here you lose another customer. This literary has happened to someone I know ,but he was determined to use your services which he did. I hope these few lines of my personal experience as an retired Managing Director of a company will be helpful and beneficial for you. Regards. Yours Sincerely, Syed”

Helpful Report

Posted 10 years ago

“Interparcel offer a great service that I have used several times. On the last occasion I used City Link via Interparcel they managed to send a shipment to Bangor in South Wales , rather than Upminster in Essex. To find out what was going on was almost impossible. I do not blame Interparcel in any way for this, its just that City Link seem dysfunctional.”

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Posted 10 years ago

“I used to use interparcel a lot, it used to be very reasonable for next day delivery but over ?10 for a small parcel is a rip off. I would have used Hermes but it wasn't next day.”

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Posted 10 years ago

“Very easy to use service but sometimes the courier companies are not totally reliable. We use it several times each week and most of the time the service is excellent.”

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Posted 10 years ago

“Very good service but would like to be able to open an account with you as we are regular users”

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Posted 10 years ago

“I have a parcel that was sent on the 25th February and only went out for Delivery on the 1st March. The status now is that there is an issue with the address and on 11th it has been sent back to the Hermes Depot. 10 days and not follow up. I have a very unhappy customer. 949531046829”

Helpful Report

Posted 10 years ago

“We use interparcel regularly and choose TNT and UPS services in the main. I think we have had no lost shipments and only one damaged shipment in the 4 years we have been using the service. The name and address database could be more comprehensive and up-to-date and the cut off for next day delivery could be later but Interparcel is a good value for money service.”

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Posted 10 years ago

“Collected chair for me from S/England, delivered to midlands the following day! But at nearly ?50 I thought it was expensive”

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Posted 10 years ago

“YOUR SERVICE IS NOT BAD. But there's only some problem and We didn't like that as in the past City link lost our 2 parcels and we tried to open the dispute but Interparcel said its been delivered when its not other than that its ok.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,923 reviews