Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service but would prefer to have a more defined collection time, I was only able to have a 12 hour slot from 09.00 to 21.00 which was not so convenient but in the end the parcel was collected shortly after 14.00 The parcel was delivered within the specified time frame. Overall an excellent service”

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Posted 55 years ago

“Excellent, easy to use and cheap, well staffed always freindly on the phone. Have to take care to track your own parcels. Can be a bit tricky when things occasionaly go wrong...”

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Posted 55 years ago

“Hi just had parcel collected great service had until 2pm to book for same day collection. Excellent prices. Only let down was they didn't arrive in allocated time slot thankfully friend stayed at mine until they came. I had to collect children from school. Easy to track your parcels defo recommend.”

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Posted 55 years ago

“I've used Interparcel a number of times now. Really simple to use the web site & the paperwork comes through immediately. But the parcel services need thinking about carefully. Fed Ex 5***** City Link 5***** Yodel .....just avoid like the plague. The service is appalling & that's why they're cheap! Tried twice & they let me down both times. Never again.”

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Posted 55 years ago

“The system works very well providing you do not need the lower cost carriers to collect the same day. It would be excellent if they could be persuaded to collect same day for orders placed up to 11.00 am. On the processing it would also help if there was a facility to store the description of goods to avoid having to type out each time.”

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Posted 55 years ago

“Easy to arrange collection service, 9/10 no problems. Shouldnt have to pay premium rate to speak to someone.”

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Posted 55 years ago

“Fulfilled my order and picked City Link. The driver left without taking my parcels because I hadn't brought them down from my second floor flat (but we're talking 5 big boxes). When I rang City Link I had to speak to someone who I could hardly understand. They were no use so I rang Interparcel, and a lovely lady (who was very easy to interpret as English was her native language) gave me all the help I needed and rebooked the pick-up for me with her sincerest apologies, unlike the City Link customer service who had no apologies whatsoever and said he couldn't help, couldn't contact the driver or the depot, whereas Interparcel could. Definitely choose Interparcel when ordering a courier, but choose UPS or someone other than City Link!”

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Posted 55 years ago

“happy to use for price but sometimes your companies you represent do get it wrong .(Yodel and Hermes) When they have made mistakes, Interparcel have been very quick to sort things out and always with a positive manner..”

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Posted 55 years ago

“I like the way get several options of how I can send my parcels from one company.”

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Posted 55 years ago

“The collection drive allegedly ran out of time & failed to let my customer know he would not be calling supposedly called the nxt day, my client was there all day. the first collection was a tuesday the parcel got to me the following monday. very poor service this time. your service is normally excellent Invoice 6956587”

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Posted 55 years ago

“Most of the time, no problem at all. A "computer technical issue" this week, meant the parcel wasn't collected on the specified date, but a day later. Meaning the goods arrived with the customer a day later than planned. Customer service could of been better when dealing with it, but at least the parcel arrived in the end!”

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Posted 55 years ago

“I've booked the Interparcel service delivered by UPS several times now without mishap. If you book it the night before you can choose a morning or afternoon collection time (others are any time from 9am to 7pm) so you don't have to stay in all day. When the driver was 5 mins late one time I called up Interparcel and was told that it wasn't a guaranteed collection time, but the driver turned up as I put the phone down. I got to speak to helpful person within a few rings though which was impressive.”

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Posted 55 years ago

“As an Ebayer I have used this service quite often and always with great service and reliability. The only way to improve this service would be to give a more accurate time for pickup of parcels. ie. morning or afternoon rather than just a full day but apart from that everything as been as good as the advertisements and always very reasonable price options.”

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Posted 55 years ago

“Good value.”

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Posted 55 years ago

“Over the last 5 years or more of using Interparcel Ithink I had 1 occasion when the parcel was not collected on the day requested. Otherwise a satisfactory servce provided.”

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Posted 55 years ago

“I have been using this service for the last 12 months or so and I think it is an excellent value for money and the customer service is great.”

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Posted 55 years ago

“I have used Interparcel about a dozen times recently, using UPS who are always good. Everything is fine and I have had no complaints. The only reason I give 4 stars and not 5 is that I don't know how I will fare with them when something DOES go wrong. I used P2G for years until they lost a parcel, then they were very unhelpful and offered no compensation at all. I will NEVER use them again. So Interparcel, everything hinges on how you treat customers when they have a real complaint.”

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Posted 55 years ago

“Great service, used a few times now and had one minor issue which was resolved after a short phone call. Items were collected and delivered when promised, all items sent were received as they left me no damage so well handled, would def recommend..”

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Posted 55 years ago

“Excellent service at reasonable prices. Very easy to book online, only one slight negative, insurance cover is expensive!”

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Posted 55 years ago

“I have used Interparcel many many times now and generally am pleased with their service. Issues I have had in the past have been that some quotes have been wrong when booking E.G. Northern Ireland and items over some sizes are far too costly on Interparcel compared to other providers. However, smaller items normally go through UPS which offer a great service.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,925 reviews