Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a parcel through Interparcel using CityLink as they were the cheapest. Unfortunately the collecting CityLink driver didn't attach a barcode to the parcel so that it got lost at the depot. Interparcel issued refund via insurance without quibble so would recommend them but would advise to avoid CityLink at all cost. If you want to be sure that your parcel arrives then my advice is use UPS - never had a problem with their service.”

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Posted 10 years ago

“All in all very happy. The only thing i could suggest is that when a customer pays for 'next day' delivery and it does not arrive, the payment should be returned,,,no hiding behind shady 'T & C's" This makes the customer feel cheated. Drivers are always first class.”

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Posted 10 years ago

“The service from Interparcel was efficient, fast and good value for money.”

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Posted 10 years ago

“I have been using Interparcel for a few years now. Mostly, things run very well and I feel that they are good value for money and easy to use and book. They are also easily contactable by phone and the phone operators are polite, helpful and knowledgeable. There is usually not much of a wait before you are connected (usually less than 1 minute) In the time I have been using Interparcel, I have had two parcels damaged by couriers, both of which were re-imbursed by interparcel with a minimum of administration. Although when damage does occur, it is inconvenient, I must say that interparcel were fair and efficient. Just to put this into perspective, this is two out of hundreds of parcels I have sent. The only outstanding criticism, is that occasionally, some of the couriers don't turn up on the appointed day, but it is probably fair to say that this happens with all couriers occasionally, ( because of traffic problems, large workloads etc) Generally I am very pleased with Interparcel.”

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Posted 10 years ago

“Fantastic being able to just drop in a parcel to a local shop. Just like going to the post office - but cheaper!”

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Posted 10 years ago

“DOING THE COURIER BOOKING ON LINE IS QUICK AND EFFECTIVE. THERE ARE CLEAR INSTRUCTIONS ON WHAT TO DO AND AS I WORK ON RECEPTION, WITH A BUSY SWITCHBOARD SYSTEM, THIS IS VERY USEFUL. THE PICK UP TIMES ARE GOOD AND DELIVERY SEEMS FINE.”

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Posted 10 years ago

“There have been times when the courier has not turned up and this has caused problems for me. The company have a disclaimer on their website, they don't guarantee collection on the day you ask for it. However most of the time they are very reliable so I continue to use them.”

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Posted 10 years ago

“I have used several online courier sites and keep coming back to Interparcel. Their service is efficient, well priced and most importantly - reliable! I have had to make claims in the past due to damaged goods (which reflects on the carrier, not Interparcel) and Interparcel have always been helpful and done there best to help our situation. Things to improve? I'd like to see a 'shopping cart' type feature, gets quite annoying when sending multiple items and having to put payment details in each and every time. Good service which we keep coming back for”

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Posted 10 years ago

“Only two tiny niggles with the web dialogue. (1) It generated a delivery label that seemed redundant (the collecting driver already had one). (2) The delivery address it generated from my input omitted the relevant village name, which was a slight concern. The village name had proved very handy for me, when I myself first drove to that particular rural destination. But with postcodes and satnavs, maybe regular delivery drivers don't really even need to know the names of towns, let alone villages.”

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Posted 10 years ago

“Easy to us, Straight forward, great service”

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Posted 10 years ago

“Happy with service. Did what I needed it to do with no fuss.”

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Posted 10 years ago

“The service sometimes leads to difficulties with the address not accepting symbols certain symbols e.g. / Also annoyingly the auto found address insists on giving our collection address as the wrong county. In our case TW19 5BS as Buckinghamshire whereas according to Royal Mail postcodes we should be Middlesex whereas in actually in phsical reality its fact Berkshire in fact. You seem ti be relying ion county boundaries that existed 35 years ago !”

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Posted 10 years ago

“Hope parcel gets to destination in one piece.”

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Posted 10 years ago

“A great idea and an easy site to use unfortunately they are sometimes let down by the courier companies. My collection address is out in the sticks and it is far from unknown for a courier company to say that there was no one there when they called even though I know perfectly well that they never turned up, probably because they couldnt be bothered to look for us as it was getting late”

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Posted 10 years ago

“I use the site weekly. I initially set up a UPS account but after a recommendation by a friend I found I could get the same UPS service cheaper via Interparcel. Easy to use site although I would prefer not to have to fill in all my details again when I decide to change the service I am booking. I don't seem to be able to store addresses in my account address book....”

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Posted 10 years ago

“Use regular 90% success rate but insurance cover that was good couple of years back is about on a level with Royal Mail,dismal”

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Posted 10 years ago

“I've used Interparcel for a couple of years now. Their service has always been good. there was a problem with a collection once but it was quickly sorted with an exchange of emails. My only problem is that I cant log in to my account: probably forgot the correct password.”

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Posted 10 years ago

“I wouldn't hesitate to use this delivery service again. The collection is usually on time, except once, over a very busy period they collected a day later. I've had no complaints from the recipients so they must be happy with the service too. Reasonably priced too!”

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Posted 10 years ago

“I would give a 5 stars only if the courier could come and collect my parcel on the time slot that I requested. They always come 2 hours earlier than the actual requested pick up time, thus, it makes me difficult to do my things and prepare parcel before that. Overall cheap and reliable service.”

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Posted 10 years ago

“I would recommend Interparcel for a reliable & efficient service. Easy to book & use!!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,923 reviews