Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK OK OK OK OK OK”

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Posted 55 years ago

“I would give five stars but having never yet had a problem that needs support intervention I have no experience of the quality of their support service and that is the important factor that sorts the wheat from the chaff. I mostly use UPS through Interparcel at prices I couldn't hope to get by going direct even with a business contract. Very satisfied so far.”

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Posted 55 years ago

“The Interparcel Booking Process on line is easy, doesn't take much time, and you can print off all the necessary documents straight away. Hard to go wrong. I think their prices are competitive - we use them for parcels to the UK and also across the world. Parcels arrive promptly, they are easy to track and we have not had any problems.”

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Posted 55 years ago

“Started using this about 9 months ago when my existing local carrier retired. Interparcel has got great flexibility, could be a bit cheaper hence 4 stars but it is reliable and when they made a mistake (one parcel out of about 70 that I have sent) I was refunded with no hassle. I can send my request at a few minutes to noon and have the parcel picked up that day and delivered the next.”

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Posted 55 years ago

“I've used Interparcel twice. The first pickup was delayed as the courier said that he couldn't find the address, but he only used the contact number to inform us of a later pick up in lieu of this, rather than ask for directions. That seemed slightly strange, but perhaps he didn't have the contact number on the original paperwork, so wasn't able to contact us straight away maybe. However, he picked up later in the day at the second agreed time and the parcel was delivered next day in perfect condition. The next time pickup and delivery were spot on. Prices are good, the parcels seem well enough looked after and the couriers are polite and friendly. I am happy to use them again.”

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Posted 55 years ago

“Interparcel.com are a reseller for various courier companies, so they're only as good as the courier companies whose services they are reselling. They offer various services, but my recommendation is to use only the brown 'interparcel economy' service (fulfilled by UPS). My experience (your mileage may vary) of the services offered through interparcel: Hermes and Yodel are the Ryanair of couriers - if lowest price is the only factor and you don't give a stuff about quality of service, these are for you; CityLink is not especially good, but probably will get it to somewhere near its destination somewhere near the time they said; TNT's 'guaranteed next day' service is a joke - apparently the clock only starts counting from when they pick it up - in my case it was three days before they could be bothered to come and to pick up the 'next day' consignment ('we should have someone in your area tomorrow' - well thank you so much, I'd hate to put you to the bother of having to make a trip specially), and when I tried to claim under the 'next-day guarantee' they said 'but we did deliver it, right the next day after we collected it.' To be fair to interparcel, I could get through to interparcel about this problem, and they were chivvying TNT on my behalf, although not to any great effect. So now I *only* use the 'interparcel economy' (brown) service, which is fulfilled by UPS. I've used it a lot, and it has always been 100% perfect. Collected on time every time in liveried vans by smart and courteous uniformed drivers, and with a great online tracking system. And in my experience, always delivered the next day, even though the terms do say it could be up to 48hrs (perhaps for more remote areas). So, all credit to UPS for running such an excellent delivery service, and thank you interparcel for making it available to the masses.”

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Posted 55 years ago

“GOOD SERVICE, EXCELLENT PRICE. GOOD JOB WELL DONE”

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Posted 55 years ago

“Very good good comm.s and times were spot on the only problem I see if the other person dose not have a pc and a printer how would you send postal labels. I did not see on your site any way aroud this . Other wise then I would have rated you A++++++”

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Posted 55 years ago

“my hermes take too long and had problems with damages city link picked up 4 days late i will never use again yodel ups 10/10 a very quick and profesional service interparcel recomended”

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Posted 55 years ago

“Have used this service a number of times and it really depends on which carrier you book. It is good to be able to choose your carrier from one site. UPS have collected and delivered everything perfectly, but Hermes lost my parcel - will NEVER use them again! Interparcel handled the complaint well, but make sure you pay the insurance and your item is valued correctly. It is easier to deal with Interparcel than the carrier when things go wrong, but you will need to be persistant and they are slow to reimburse you. I will continue to use Interparcel as it is often cheaper than Royal Mail and usually far cheaper than using the carrier directly.”

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Posted 55 years ago

“Parcel was collected on time without problems. Paperwork was left behind but there seemed to be no difficulties with arrival at destination intact and in good time. Yodel was the courier on this occasion.”

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Posted 55 years ago

“The parcel was collected at the time arranged and the courier was helpful and knowledgeable. It arrived home in Australia before the recipient did............mind you she did stop off in Dubai on the way home for a bit of a jolly!”

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Posted 55 years ago

“I am finding great difficulty sending out car parts as interparcle is putting them in it prohobited list and this comes up at the end so you do all the work get the quote etc address etc then find it is a prohibited item!”

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Posted 55 years ago

“Item Is well packed, damaged in transit is yet to be resolved. Items since have been well packed and delivered intact. I think the damaged delivery was a one off situation and will be compensated through insurance that was taken out to cover item.”

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Posted 55 years ago

“Found interparcel to be very reliable. My only slight reservation is with using my hermes. Whilst these are the cheapest, delivery takes a little longer than the more expensive options. But if your not too concerned over getting your parcel there quickly, then the service is reliable. Although on saying that, they would definitely benefit from giving a better estimation for collection rather than between 08.00 and 21.00. All in all, Interparcel provide a service which I would recommend to anyone. Just weigh up your options before booking the delivery.”

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Posted 55 years ago

“Interparcel act as a middle man. They take away the need for me to have a contract with lots of different courier companies, some of which have a minimum monthly spend. Interparcel has the contract with them, I can use them whenever I need to - frequently or not so frequently without being tied to a monthly charge. Very useful for our business.”

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Posted 55 years ago

“I always use Interparcel when I despatch abroad. Rates are very competitive, and using their site is very simple.”

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Posted 55 years ago

“Had two identical parcels so would have been better to have had the option of selecting two rather than having to go through the whole process twice. One parcel had a fairly hefty dent on receipt but the product wasn't damaged, thank goodness for over-packaging. Otherwise the interparcel site was easy to use, the prices seemed fair, and the collection and delivery were on schedule. PS I selected UPS 24hr service. In the past I have selected Yodel, I definitely wouldn't use them again.”

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Posted 55 years ago

“Used for 2 parcels, rather large items. All collected on due date and as far as I know delivered in good order. Quite happy with the service.”

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Posted 55 years ago

“Good quality service with several choices offered,collect parcels when they say they will,Happy with service”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,925 reviews