Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used a courier for my ebay items, this company is very professional from start to finish,, I will gladly use them again. I would also like to say that the customer sevice is excellent. Thanks for an easy transaction.”

Helpful Report

Posted 12 years ago

“I use Hermes via Interparcel quite often and I absolutely love our local courier Annette. She is professional, quick and always on time. Interparcel always shows me the best price and the service is very good. If there is any problem they always resolve it in a polite and professional way. A+ service and please keep it this way :)”

Helpful Report

Posted 12 years ago

“Convenient and well priced courier service. Mostly works well. Problem areas include: 1. Difficult and expensive to talk to a real person. 2. Form asks you to put down collection earliest and latest times. This information is not always passed to driver who may then call when you are not in and then you have to arrange a recollection. (See point 1 above).”

Helpful Report

Posted 12 years ago

“It was difficult to find a carrier on-line who would deliver my parcel. I found most of the sites confusing and not very helpful. I finally found TNT their site was the easiest to use. The print out labels were fine although the final label didn't come through until the next morning at 0845hrs. The parcel could have been picked up at 0900hrs so the timing could have been a problem. I was really impressed by the man who collected the parcel. Dressed smartly in uniform, polite and driving a nicely turned out vehicle. Much preferred to "white van man" or private car picking up parcels.”

Helpful Report

Posted 12 years ago

“i have informed many fiends to use the website.... highly recomended”

Helpful Report

Posted 12 years ago

“You do the boring stuff online, getting the parcel weighed and described, getting a price and printing the labels. The really good bit is taking your parcel to a truly local store where you get to meet real people and buy the odd essential. Love it!”

Helpful Report

Posted 12 years ago

“It's a very good service I would recomend to a friend easy to use”

Helpful Report

Posted 12 years ago

“I find Interparcel easy to use and reasonably efficient. The service offered by different couriers is variable. Booking via Interparcel is not always the most cost efficient option.”

Helpful Report

Posted 12 years ago

“Well,am not new to inter parcel. I have recommended the website to over 20 friends and family. Very simple website and NOT expensive.”

Helpful Report

Posted 12 years ago

“I expect no less !”

Helpful Report

Posted 12 years ago

“I have never used a courier service before so I was surprised how easy Interparcel was to use. Booking online was easy, the parcel was collected next day and delivered on time. I will definitely use Interparcel again.”

Helpful Report

Posted 12 years ago

“Very simple to use, did exactly what it said on the tin, very competitive price and was collected when thay said.will definitely use again. our post office is now in local supermarket, hate going there just to post.”

Helpful Report

Posted 12 years ago

“Collection and delivery were both completed well within the times stated and both the service and the price made Parcel Post look silly. From now on, this is where my parcels will be going.”

Helpful Report

Posted 12 years ago

“Interparcel is superb for me as it ensures that my parcels for my special friends are always on time. Infact, it has been known to be there a little ahead of my expected time. This is because you get used to parcels taking so many days, but so far Interparcel has beaten all of them. My only hope now is that long may this excellent service remain.”

Helpful Report

Posted 12 years ago

“What can you say, they offer a clear cut service, you put in the correct details, and you get the quote, just give them the address's and pay, depending on the service you choose print out your labels, and wait for the knock at the door (if using a collect service), job done, and no surprises, perfect. The only time you may have a problem is if you live in an area where specific couriers are not very good, as they are franchised, to be safe check out for bad couriers in the arrears involved, and make sure you choose a service that doesn't use that problem courier, but Interparcel has no control over such things, but I live in an area where I have great service from all the couriers, but not everyone is so lucky, but with this tip you can avoid such problems, but Interparcel's service is great, never had a problem when I have used them.”

Helpful Report

Posted 12 years ago

“I now use Interparcel for all large or valuable items, or even if I just can't be bothered to walk to the post office. They are good value compared with other couriers and have been extremely reliable. It even works out cheaper to use UPS (and other couriers) via Interparcel, rather than approaching UPS directly. No complaints whatsoever!”

Helpful Report

Posted 12 years ago

“Since discovering Interparcel we have not booked a shipment with anyone else. You can get a quotation in seconds with a choice of services instead of having to ring round numerous couriers. All the paperwork is produced for you - no filling in lengthy Airwaybills! Very convenient and time saving!”

Helpful Report

Posted 12 years ago

“Everything perfect”

Helpful Report

Posted 12 years ago

“I have used Interparcel about 8 times over the past 2 years. They have always exceeded the delivery expectation. I can highly recommend the service. John Pucknell - a very satisfied customer”

Helpful Report

Posted 12 years ago

“Very easy to use online booking. Had a couple of queries and rang customer care, they were very helpful and answered my questions satisfactorily. I would highly recommend interparcel. I Rickards”

Helpful Report

Posted 12 years ago

Interparcel is rated 4.5 based on 9,937 reviews