Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried a few couriers over the years but keep coming back to Interparcel as they are reliable courier service, both quick & easy to book, with competitive prices - I keep coming back to book! Whenever I have had to contact Interparcel over any incident the company has been responsible and had excellent communication to resolve any issue. I wouldcertainly recommend the service to anyone who is looking for a courier and who seeks reliabilty, cost-effectiveness and accountability!”

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Posted 12 years ago

“Good price. UPS don't trash my parcels. Pick up my parcels before 12 ish so I,m not waiting all day. Delivered parcels are bang on the next day. The UPS driver/courier goes out of his way to help and it's always the same bloke,so if I,m not in when he calls,he stashes my parcel so I don't have to mess about re booking delivery. I may get cheaper,but I'd rather have my parcel in one piece not in kit form. Well happy.”

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Posted 12 years ago

“I needed to send a large heavy parcel to the other end of the country so tried Parcelforce. They were ignorant, unhelpful and generally useless, so on the recommendation of a friend, tried Interparcel. What a difference! Its all done online - you type in how heavy it is, where its going to and how big it is and you get a choice of services depending on how quickly it has to get there for. You pay online and they produce the labels which you print out and stick on the parcel, tell them what time it will be ready for collection and they come and get it. They came within an hour of my request which I thought fantastic and for a small extra cost I get a text when it has been delivered - peace of mind. Will definitely be using this service again.”

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Posted 12 years ago

“Easy to use system, quick and easy process and delivered promptly.”

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Posted 12 years ago

“good service, good prices”

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Posted 12 years ago

“Really pleased with the ease of use and understandability (?) of the website. Great stuff keep it up!”

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Posted 12 years ago

“Brilliant, booked at 10.30 and received parcel by 1. Great service.”

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Posted 12 years ago

“Couldn't fault them, no hassle at any point and parcel was delivered next day with no problems, for a good price.”

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Posted 12 years ago

“I have used Interparcel a number of times and they have NEVER let me down. They deliver when they say they will, in fact they do what it says on the tin.”

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Posted 12 years ago

“I've had one occasion when the courier has not come to collect a parcel that had been booked in and paid for with NO explanation as to why they did not appear and I had to contact them about it.”

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Posted 12 years ago

“Easy straight forward”

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Posted 12 years ago

“Competitive pricing, but in common with most couriers Interparcel do not mention up-front that Laptops are NOT covered for damage - even if you pay for extra 'enhanced cover' - only total lost. My first scheduled collection failed. No card thru door, no call on mob (number supplied). Live on-line Cust services very helpful. re-scheduled second collection ok, delivery ok, well-packed goods not damaged. Overall view? As my headmaster used to say ' 'could do better'.”

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Posted 12 years ago

“Satisfied with the latest collection by Interparcel”

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Posted 12 years ago

“I had cause to send a number of boxes recently that contained personal items. During the transportation the recipient changed their delivery address. The staff at Interparcel handled this with the utmost of professionalism and care, resulting in a seamless delivery. Thank you.”

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Posted 12 years ago

“cheap and trustworthy”

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Posted 12 years ago

“The booking form kept locking up when i tried to choose a drop off shop the deleting all my information when I refreshed the page. Also As I was posting items from e-bay sales the surcharge on using PayPal was very annoying. Direct access to MyHermes is much easier and no PayPal surcharge. Will only use Interparcel site if buyer wants 24 hour delivery service”

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Posted 12 years ago

“I found the site easy to use and navigate ,and i am not a big user of computers etc.”

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Posted 12 years ago

“easy booking but should improve the slots when booking as they are too wide. Not possible to book for an AM collection, only for PM”

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Posted 12 years ago

“Smart, swift and effective way to send a parcel”

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Posted 12 years ago

“Interparcel have never let me down, really easy to use, they often get it delivered the next day even when it says two working days. Always supply a tracking number which gives your customer more confidence in you as a seller, wish more people would use them when I'm buying and if you wan't to contact them theirs no problem none of this multiple dialing options . Really great company and great staff.”

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Posted 12 years ago

Interparcel is rated 4.5 based on 9,937 reviews