Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel allow you to send parcels using top name couriers for next day delivery at an unbeatable price - try them out next time you have an item to send - you won't be disappointed”

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Posted 11 years ago

“GOOD PRICES GOOD SERVICE I WOULD RECOMMEND”

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Posted 11 years ago

“I have used many other courier service in past several years and I started using Interparcel a few months ago. If I compare them, Interparcel better of offering variety of services in the same time, instant quote, no waiting, different time options and it seems to have better customer service. The only thing I could criticize their service is when the courier fails to collect the parcel, interparcel doesn't offer any upgrade. Simply they rebook your parcel for following day so you loose a day. As customer, you expect them to rectify the mistake and speed up your parcel. But overall I could recommend their service...”

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Posted 11 years ago

“Courier shipment brokers can be hit and miss - you're adding an extra layer into the mix, and if when problems occur, they aren't for example helpful or responsive it can turn a simple shipment into a nightmare. This is why I always use interparcel. I've been using them for 3 years+ now, on a weekly basis. I've had to contact them a few times for various issues with shipments, but every time they have resolved it. Would thoroughly recommend to anyone. They might not always be cheapest but you get what you pay for, is it worth the few pennies you might save to go with the cheapest option compared to an option you can trust in the event of a problem?”

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Posted 11 years ago

“As an artist who sells paintings on line, I need to get them to the customer as quickly as possible at a reasonable cost. Cheapest isn't always best value so it's good to have a choice of services in one place. So far I have found Interparcel easy to use and reliable - which is all I ask for. paul-c”

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Posted 11 years ago

“Having used Interparcel International & Domestic services for many years we have found their services most efficient, we intend to keep using them for many years to come. Derek Jones Director. Racetech Developments Ltd”

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Posted 11 years ago

“The website is easy to use and gives a quote quickly. Enhanced transit cover is available which is important for me. No problem at all and I would happily recommend.”

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Posted 11 years ago

“This has been my first time using Interparcel and I was therefore uncertain of the procedure. I was reassured throughout by using Chatline and telephone. The person collecting the parcel from home is local to me - a very good idea since I now have met this person. For parcels leaving the country I have every confidence for their safe arrival as the service is first class. Printing the documents from home and all information regarding tracking etc ensures this really is a smooth, safe and secure service.”

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Posted 11 years ago

“i have used this service for the last couple of years and i find it easy to use and cost effective”

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Posted 11 years ago

“I've used interparcel many times and they are excellent”

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Posted 11 years ago

“I have been using Interparcel online for a couple of years now and always recommend them to others, very simple to book too. Our regular delivery driver (Alan) is a friendly guy always says hello to the kids when they answer the door. All round great service,”

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Posted 11 years ago

“Been using 'Interparcel' for some time now ... I HAVE used others in the past, but not any more. They have ALL the others beaten by a mile. Reliable, careful and always on time. It's such a pleasure to be able to book a collection/delivery without any hassle. I'm sure we shall continue to do business. Many thanks, JND.”

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Posted 11 years ago

“I have tried this Courier service for the first time today.Seems very straightforward,and really top value,as I do post a lot of parcels. If delivery is as good,i will be well pleased!! Ps. Well,delivery was actually next day to the pick up point! So you can't do any better,for the price it's great value,and I highly recommend Ups!!”

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Posted 11 years ago

“So easy. Great cost comparisons. Saves me money. Get VAT back unlike Royal Mail. Use it a lot ..now and again the shipment address is not immediately available but whenever I chase they are quick to send. Top drawer”

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Posted 11 years ago

“I have been using Interparcel for 7 or 8 years now and have shipped stuff all over the world. The main benefits have been the price, initially it was very expensive to deal with the major international couriers unless you were shipping high volumes. Booking through Interparcel gives the benefits of the bulk discounts they negotiate for one off parcels. The biggest test of any firm however is how they perform when things go wrong. I have had very few problems, I can count them on one hand, but mistakes happen to everyone sometimes. I have had a parcel for Luton go to Milan and another go missing in Rome, each time the Interparcel help desk got everything sorted out both to my and my customers satisfaction. I have no hesitation in recommending Interparcel”

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Posted 11 years ago

“Interparcel can be highly recommended as bookings are immediately dealt with on line and collections and delivery to customer very good.”

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Posted 11 years ago

“We use Interparcel quite a lot and in the main it's trouble free. This order was for one of our important customers and was booked next day delivery. It arrived 4 days late and we had to compensate our angry customer. This was an issue with the courier UPS in Southampton and not Interparcel. However Stacey Mckay - Customer Services Advisor at Interparcel sorted this out and managed to get us a refund on the shipping charge. Thanks for the great customer service Mike Sales Director Family Tree Folk”

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Posted 11 years ago

“I have been using interparcel for years and have always been very happy with their service. They are always one of if not the cheapest and on the one occasion when I had to phone them they gave the highest levels of customer service and solved the problem instantly.”

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Posted 11 years ago

“Excellent response and service for a reasonable price. I'll be recommending this service to other clients.”

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Posted 11 years ago

“It's quick.easy, offers great value and choice. My only criticism is to give the people that your collecting from more specific time windows that you will arrive to pick up the parcel.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews