Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to Use Website, Excellent range of services, Fantastic feedback and communication from Employee Rachael Smith, who confirmed delivery of the package, Excellent Customer Service”

Helpful Report

Posted 10 years ago

“Thank you Sabrina for finding the tracking information and providing a POD for the parcel. Unfortunately, the delivery was late - no fault of the Sabrina, but a sad reflection on the Courier industry - this was a timed delivery, premium service parcel.”

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Posted 10 years ago

“Very easy web site to use. Prices are competitive. Tracking details link that can be passed to the customers is great. Text service is great. Correspondence with staff is great. Recent communications from Kate Hall were friendly and warm . My thanks for your service. Steve Hills.”

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Posted 10 years ago

“Very good service any delivery problem quickly sorted out.”

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Posted 10 years ago

“Spoke to Sabrina who confirmed when delivery would arrive. Very helpful. Thanks.”

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Posted 10 years ago

“Prompt responce to collection query, good customer service”

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Posted 10 years ago

“I have ordered 3 parcels through Interparcel this week and the service has been exemplary on each occasion. On Tuesday I ordered a parcel at 2:30pm and the UPS guy arrived at 2:32pm! now that's service!”

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Posted 10 years ago

“Had lots of probelms with UPS but Interparcel have been very helpful in trying to sort things out”

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Posted 10 years ago

“Was given a response almost immediately by James England, was very cordial and concise. Best customer service response I've ever received.”

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Posted 10 years ago

“I've been using Interparcel for years - I like its slick web interface for ordering and tracking and the prices are pretty keen. Occasionally something might go wrong and I've just had a bit of a mix-up with a collection from the north of Scotland. But my email query was quickly answered by Megan who has gone on to resolve the issue and my parcel is now on its way, and without actually having been delayed at all. I've used other companies who don't seem to have anyone readily available to help with these kinds of issue so it's great to find that Interparcel really does offer such good customer service.”

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Posted 10 years ago

“Good customer service.friendly,efficient and professional.”

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Posted 10 years ago

“Interparcel is easy to use and very economical with many options. Thank you to Charlie Stocker from customer services for dealing with my enquiry so personally and professionally. Just a shame Parcelforce '24' is now looking like at least Parcelforce '72'! No fault of Interparcel though, so would recommend.”

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Posted 10 years ago

“very pleased with the customer service support received from Sabina Lengyelova. she managed to sort out the change of an address for a parcel which had already been booked and re-send the new labels within minutes of our phone call.”

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Posted 10 years ago

“Very helpful and informative. Very patient with me and all of my questions! Very knowledgeable. Everyone should be as good as her!”

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Posted 10 years ago

“Great service, value for money.”

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Posted 10 years ago

“Dealt with by Louana Pyzer promptly and efficiently.”

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Posted 10 years ago

“Dealt with efficiently and promptly”

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Posted 10 years ago

“James G very helpful. Problem resolved.”

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Posted 10 years ago

“Great customer service, far better than Parcel2Go!”

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Posted 10 years ago

“Spoke to Lisa, who was very efficient in sorting our customer's customs issue out.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews