Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booked online, collected and delivered on time, reasonably priced- much cheaper than parcelforce, no complaints, will use again.”

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Posted 56 years ago

“Never had a problem as yet using the 'collection from customer to deliver here' service, one more package on its way today.”

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Posted 56 years ago

“I use Interparcel to set up parcel collections via the internet, usually using UPS as the carrier. I have NEVER lost anything using UPS, and on the few occasions I chose a different carrier and it did go missing - I was always credited for the loss of the parcel really quite quickly. We are in a remote location and if I have booked once package but missed the cut-off time for a subsequent parcel, the driver will usually take it and it gets there the same day it was "booked" to be collected. I had to cancel a parcel collection once, because our customer cancelled and I was able to get a full refund and the collection cancelled really easily. So, you don't have to speak to them, because it doesn't really go wrong, but on the times when you do, they perform really well. I must add though that I am only sending printed material - so no chance of breakages! Having looked at other reviews, I agree hanging on the phone (premium line) is exceedingly frustrating. Pay no attention to the recording telling you how long your wait will be!”

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Posted 56 years ago

“thanks for the very fast delivery and getting my parcel to me safe”

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Posted 56 years ago

“very impressed with the way I am always kept informed with transit status,staff always polite and helpful”

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Posted 56 years ago

“We've been using Interparcel for a couple of years now and have had no problems dealing with the company. The prices are reasonable and their are a choice of couriers available. The customer service desk has been very helpful when we have had queries to deal with.”

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Posted 56 years ago

“Interparcel is efficient, quick with a reasonable price. I recommend their service to anyone.”

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Posted 56 years ago

“The volume of my business is very small right now, but I seem to be treated the same as if I was a larger concern. The technology appears to work fine, and when something needs to change the customer service people have been quick and efficient. My customers are usually OK with the prices.”

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Posted 56 years ago

“needed an item sent very fast, these guys delivered and did it it fast and cheap, well done, would recomend to antone.”

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Posted 56 years ago

“I was very pleased with the service I received from Interparcel. They made the whole experience of sending my parcel easy from start to finish. Excellent!”

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Posted 56 years ago

“The system works very well. No problems with Parcel Force's web site, which is excellent and 'user friendly'. I really can't fault the service!”

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Posted 56 years ago

“Interparcel is so easy to use, I can follow the instructions without stretching my brain too much. They collect when they say they will, prices are good and they deliver on time.”

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Posted 56 years ago

“I have used Interparcel on many occassions, I usually opt for the Interparcel service which is operated through UPS as the prices and delivery times to USA are great. The service is always prompt, friendly and polite. I have just moved to a different area of the country so I hope that the service continues to be just as good.”

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Posted 14 years ago

“Would use again”

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Posted 13 years ago

“We started using Interparcel because the prices are good value. I find the website quick and easy to use, and I like the tracking system, which is very quick. We use the UPS service, and occasionally Fedex, and so far all our parcels have been delivered with no problems. I have called customer service with queries on 2 occasions, and both times have been dealt with quickly and courteously.”

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Posted 13 years ago

“I always use Interparcel to arrange deliveries of my handmade items. The website is really easy to use, there are plenty of options to choose from and I can always find an excellent value option to suit my needs. Thank you Interparcel.”

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Posted 13 years ago

“You push the buttons, pay the ? and man with the van dose the business. No stress no time lost.”

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Posted 13 years ago

“Very easy to use website to organise package pickup. Great service Thank you”

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Posted 13 years ago

“Good service in general. Parcel was picked up on time and driver was courteous and very helpful. A little miscommunication between driver and office with office calling me to say my pickup would be later, but this didn't cause any problem to me when he came. Tracking information was excellent and I was able to know where the parcels were at all times. Delivery was good. Slight damage on one box but that was more down to my packing than the service. Many thanks”

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Posted 13 years ago

“service are very good and helpful”

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Posted 13 years ago

Interparcel is rated 4.5 based on 9,937 reviews