Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service, especially with UPS options - never failed in well over 5 years of using them. A few times the parcels have even been picked up within a few minutes, fantastic integrated system. The Interparcel staff are also very swift in dealing with any issues with the other couriers, usually re-booking them with UPS to handle.”

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Posted 11 years ago

“having used several couriers in the past = parcels 2 go, Hermes, etc I have to say that I have had problems with all of them parcels, delayed, missing, returned, the list goes on, cant find address that they have already delivered to no updates and very unfriendly unhelpful and some really ignorant people. this is the first time I have used this company and will use them from now on they collect when supposed to they deliver when supposed to they update you the delivery details without having to keep phoning as you have to do with the rest. this is a great delivery company that you can trust to do what you cant trust others to do.and that is simply to deliver your goods. friendly, easy to work with brilliant service.”

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Posted 11 years ago

“I have now used this service for several weeks and find that for me it is a good way to dispatch parcels conveniently as I usually use Hermes tracked delivery with signature which I drop off at a local store. This means I can do it in my own time and especially with larger and heavier items it is easy to take a short drive with no parking problems. I also have a range of options and prices on screen so that I can make the best choice depending on my needs.”

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Posted 11 years ago

“PRETTY EASY FROM START TO FINISH”

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Posted 11 years ago

“they always collect on time the drivers are very nice and friendly cannot get a better service for your money”

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Posted 11 years ago

“If your looking to use UPS My Hermes etc , dont go direct use Interparcel and save money !”

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Posted 11 years ago

“This is a courier service which gives you best price and a choice of couriers to suit your delivery requirements. The web site is a doddle to use and if you have a problem the phone support is excellant and friendly.”

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Posted 11 years ago

“Placed order on Thursday,it was collected on Friday in Horsham Sussex & delivered to North Devon on Saturday morning,amazing service would use again”

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Posted 11 years ago

“Makes organising a collection painless - especially if repeating the process. Would recommend and have done so.”

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Posted 11 years ago

“This is definitely the one stop parcel collection service...choices to suit every service level and cost...Go for it!”

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Posted 11 years ago

“We have used this company for over 5 years now and have had a fantastic service. Although it does have a varied price for different courier services we have always paid that little bit more and sent our parcels with UPS. The reason for this is due to the fact they always arrive on time and without complications.”

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Posted 11 years ago

“I use interparcel for our parcels up to 40kg, no hassle to arrange time of collection, we have used them for the last three years without any problems, no minimum parcels per month or contract, price is good as well, try them!!!”

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Posted 11 years ago

“Clear and easy to follow step by step info. Highly recommended. 5*****”

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Posted 11 years ago

“I sent my parcel via Interparcel because their site is so simple to use. They have a great range of different carriers, prices and delivery options. I decided to have my parcel collected from the house as it suited me to do it that way. The man arrived to collect it within one hour. I was surprised and very pleased at the speed of collection as it meant that I could get on with my day in the knowledge that my parcel was on it's way. It was tracked throughout it's journey and arrived well within the time specified on the Interparcel website. All in all a very smooth operation.”

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Posted 11 years ago

“I have tried other parcel companies (to my chagrin) and have been left feeling frustrated with their attitude. Interparcel have ALWAYS been very helpful, reliable and excellent value.”

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Posted 11 years ago

“Consistently excellent and competitively priced”

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Posted 11 years ago

“Interparcel take all the hassle out of running a small business from home by comparing rates for you and getting results that are far better than so called contract rates from the big players. Their software remembers addresses, you get live tracking and should you need to speak to someone the phone staff actually get things done. I couldn't recommend them more highly and have actually already done so to a number of colleagues.”

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Posted 11 years ago

“Easey to use internet booking service, available to book your consignment out of normal office hours. Worthwhile savings over direct carrier acconts for the lower volume user.”

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Posted 11 years ago

“Everything was great. The item was collected with no problems and delivered the next day.”

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Posted 11 years ago

“Good service, have recommended it to other companies”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews