Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BRILLIANT CUSTOMER SERVICE. THANKS SABRINA FOR YOUR HELP AND YOUR QUICK RESPONSE.”

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Posted 8 years ago

“Wow what a fantastic help Sabrina was, quick, friendly, polite and overall professional. I'd give more than very good if i could.”

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Posted 8 years ago

“Fast and efficient shipping with Interparcel. Affordable prices and good customer service. Nicole was particularly helpful in resolving my inquiry.”

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Posted 8 years ago

“Great value & 1st class service, especially from Charlie Stocker who kept us updated regarding a very urgent parcel. Oilydub Motorcycle Parts”

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Posted 8 years ago

“I use this service preaty often and i find it easy. Last time i contacted them by Online Chat and there was a nice costumer advicer - Mary, that solve my problem imediatly! Great service, and very good deals!”

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Posted 8 years ago

“Had Sabrina sort out my 'blank labels' issue quickly and efficiently. Many thanks.”

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Posted 8 years ago

“I chatted with Sabrina and she was very helpful in solving my issue regarding insurance cover on my parcel booking. She understood clearly what the issue was and worked to resolve it straight away. I would recommend her and inter parcel to my friends for this excellent customer service. Thanks again, Nadia.”

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Posted 8 years ago

“I have used Interparcel now for a few years and always had excellent service. I used the webchat feature to enquire about a returned parcel and Annalese, the Interparcel rep, was very helpful and polite. Highly recommended.”

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Posted 8 years ago

“Tia was very helpful and knowledgeable!”

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Posted 8 years ago

“Sabrina was a great help. Very professional, my query was resolved very quickly.”

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Posted 8 years ago

“I had a problem with the delivery of one of my items but Georgia on the customer service team was very helpful and was sorting everything for me. Very helpful and polite lady. Thanks”

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Posted 8 years ago

“I don't know what I would have done if I had not discovered Interparcel! There is not another company that I would trust to ship my work all over the world. Rates are always very competitive and the support is second to none. When I have any kind of enquiry Tasha always helps me and sorts things out for me very quickly”

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Posted 8 years ago

“Unfortunately our parcel went walkabout, but Tia at Interparcel Customer Services was our hero of the day. She quickly tracked down our parcel, and kept us in the loop whilst doing so. After liasing with the courier involved she tracked down our parcel and advised that it would shortly arrive at its destination - Australia. Our customer was happy, which made us very happy. Thank you Tia”

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Posted 8 years ago

“hi i have been a long customer of interparcel and these guys have been spot on each and every time the customer service is brilliant always we need more companies like this what actually do care about there customers and there parcels. i spoke to Georgia this morning querying my package and georgia within 10 seconds let me know the status of my package as i needed a more detailed up date she also asked if there was anything else i needed. its so refreshing to know you aint being hurried off and there is always a sense of real care with interparcel thats why they are and always will be my no 1 choice thanks interparcel team keep up that professional and brilliant work you guys always do H Ismet ;)”

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Posted 8 years ago

“After some difficulty with an awkward customer in South Korea, your help team (especially James England) arranged for me to have the package returned. Terrific service, and good to know that Interparcel has great 'after sales' staff. Top marks!”

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Posted 8 years ago

“My query was dealt with by Tia Davies, very promptly and efficiently.”

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Posted 8 years ago

“Had a little problem with a UPS delivery (not Interparcel's fault) and Tia Davies in Customer Support was very helpful all round and arranged for UPS to give a full refund. She was very efficient and pleasant to deal with. Thank you.”

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Posted 8 years ago

“Sabrina was very helpful, thanks.”

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Posted 8 years ago

“Needed to reschedule a collection. Webchat was answered very quickly and my query was dealt with by SABRINA in a very pleasant and timely manner.”

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Posted 8 years ago

“I have been using interparcel for a short while and I must congratulate them on the service they provide. I must thank Stacey Mckay for sorting out a problem for me in a very professional and courteous manner.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,923 reviews