Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Georgia helped me with my enquiry - she did a good job!”

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Posted 8 years ago

“Good overall service but a few issues we've had have been unresolved (mainly misleading errors on the booking side especially Gurnsey) Sabrina helped out on a DPD booking error this morning.”

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Posted 8 years ago

“I often reccommend Interparcel to both friends, and other ebay members on the site chat forums. I have used them for around 5 years now. The prices are competitive. And also the fact your parcels are collected by reputable people like UPS or TNT etc works well for me. These can be far more reliable than other cheaper carriers, of who you never know when ( or if) the local driver will arrive. The interparcel website itself is very easy to use, and the after service is quick and helpful should you ever have a problem.”

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Posted 8 years ago

Hi, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“Sabrina was brilliant thanks for your help”

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Posted 9 years ago

“TASHA was extremely helpful and efficient today as I had to change the delivery address today. Nothing was too much trouble for her. I send hundreds of parcels with Interlink and would highly recommend them.”

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Posted 9 years ago

“excellent online chat and repeated help, latest today with Georgia. however pathetic delivery service. still waiting on my delivery after a month... delivering to a large school in central london and the drivers seem unable to find it?”

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Posted 9 years ago

“Thank you to Charlie for helping with my order!”

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Posted 9 years ago

“Had a chat with Sabrina today wow she is super fast and very friendly thank you!”

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Posted 9 years ago

“I'm very happy with Sabrina service. She is very quickly, very friendly and helpful.”

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Posted 9 years ago

“Charlie Stocker from Interparcel did a wonderfull job in solving the question i had. I use Interparcel for a couple of years now, and i am very pleased with their assistance.”

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Posted 9 years ago

“I've been using Interparcel for about 3 years. Our small business ships several parcels a week and I always book the courier through Interparcel. The website is so easy to use and once booked, all the paperwork gets sent to you immediately to print off and attach to your parcel. Time for me is saved by having the commercial invoice sent to me ready to go. Occasionally I get the odd query that I need to raise, for example recently I stuck the wrong label on the parcel and it ended up in Germany rather than Norway. I used the online chat on the Interparcel website, which is so quick. I spoke to Sam Kennard who was very professional. She later contact me by email to follow up on what we had been discussing. I was expecting to not be given my money back or even fined for sending the parcel to Germany rather than Norway, but she actually told me that they could give me a partial refund (Interparcel were charged for delivering a 4kg parcel instead of what the label said was 1kg so they couldn't give me it all). All this was sorted within 30 mins, she was very quick to respond, which I'm very grateful for, as the situation was stressful for me. I was relieved! I think the partial refund was very fair of Interparcel and was pleased that I could tell my boss some good news after my mess up! She potentially saved my job! ;) Just one other quick example of great service I received from Interparcel a year a go: "As there is no damage to the contents we cannot process a claim, however as a gesture of goodwill I can offer £40 refund off your original postage costs of this order." This sentence from Interparcel says it all. I would never have thought that using "the middle man" like Interparcel was a good idea, but I've never had a problem and they are far easier to communicate with then directly with couriers because they sort the problems out for you saving you time chasing people. I will continue to use them and I recommend everyone to use them. This has saved me lots of time and money and I am extremely grateful for this service. Many thanks Jess”

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Posted 9 years ago

Hi Jess, Thank you so much for your kind review and lovely feedback regarding our services and members of staff, we really appreciate it :-) Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Have a lovely day! :-)

Posted 9 years ago

“always reliable and quick to respond to any problems - user friendly site - if a little long winded!”

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Posted 9 years ago

“Tasha was very helpful in resolving my invoice query. David Harper”

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Posted 9 years ago

“I have used Interparcel for quite a while now and not only do I find them the most competitive but also the most efficient at helping when any issues arrise. Today I had a payment issue and Samantha Kennard was very helpful. I emailed Interparcel via the contact page and the issue was resolved within 30 minuet's of my initial contact. Highly recommended!”

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Posted 9 years ago

“I have had very good service from Charlie Stocker a couple of times now, always quick to service our needs and he follows up with a confirmation from me by email, of safe delivery. I will say that, nothing to do with Charlie, I had a nightmare with Interparcel a while ago but my faith is being restored........! Many thanks. Caroline”

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Posted 9 years ago

“My invoice query was dealt with promptly and efficiently by James.”

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Posted 9 years ago

“Spoke with Georgia on the instachat, very helpful.”

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Posted 9 years ago

“I was having difficulty finding an address in South Korea and Sabrina was extremely helpful in sorting and readjusting the delivery details. Thank you.”

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Posted 9 years ago

“I spoke to Sabrina who was extremely helpful, even though I didn't have a tracking number, with all the addresses & postcodes verified, she was able to let me know that my parcel was out for delivery today...perfect & thank you Sabrina !”

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Posted 9 years ago

“Brilliant service by Stacey in customer servces”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews