Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used intrerparcel for over 5 years. They are priced very competitively but I guess with that you have to expect a downside and these guys don't disappoint! Easy to use website offers all the main couriers at around 20% less than their own websites for ad-hoc deliveries. We use them once or twice a month and their UPS prices in particular are very good. The 5% future discount is a bit misleading as you have to join a shopping club to get the voucher - I wouldn't bother! Technology is basic but is good/straightforward as you'd expect so 2-3 minutes to book on a collection. No urgency though as most of the services are next day and you really need to book before 11am to guarantee same day pick up. Problems 2 or 3 times a year with missed deliveries or lost/damaged shipments - mostly resolved in the end. Offer of free insurance is a waste of time so if its a valuable shipment you should get additional cover. Contacting them is a trial, they should know that using a premium number and long hold times doesn't go down well with customers nowadays!! All in all enough goes right to keep using them....”

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Posted 56 years ago

“I've never had an issue since I started using inteparcel, it's easy to use and always reliable.”

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Posted 56 years ago

“I would use them again and recommend them.”

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Posted 56 years ago

“Flexibility in range of cost and delivery options make it a five star way to send a package, it's so easy to do it from your computer.”

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Posted 56 years ago

“collected and deliverd on tme no problems”

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Posted 56 years ago

“Whenever I need to send a parcel, I always use these people. The service is better than the royal mail, and better value for money (usually!)”

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Posted 56 years ago

“On anything over a kilo in weight you'll be hard pushed to find a cheaper service & their prices kick the crap outta Royal Mails in most cases. The ordering system is very quick & easy to understand as they do it in simple steps. You can store addresses & your card details and this information is secure. Do think they could look after regular uses like myself with a healthier discount - only gripe as I use them every month without fail but nearly every week.”

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Posted 56 years ago

“Easy to use website and always delivers using top rated courier companies.”

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Posted 56 years ago

“I find Interparcel easy to use with a good range of available carriers and services. Prices are good and document printout is easy.”

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Posted 56 years ago

“they are allways on time , if you have got anything to post use them”

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Posted 56 years ago

“My "next day" parcel took three days to collect, despite it being booked before 12:00 on a Monday. I understand this may have been due to problems with the carrier (TNT's) computer systems, which was fair enough, but I didn't like the fact that Interparcel charge you 10p a minute just to speak to their customer service agents, and that their phone lines close at 17:00, before the latest potential collection time - this guaranteed a day's delay for each failed collection when it might have been possible to resolve the issue direct with TNT on the first day. The alternative live chat (available until 20:00) worked after two tries, and the agent Becky was helpful and sympathetic, but the process isn't as efficient as speaking to someone on the phone.”

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Posted 56 years ago

“As of today 13/2/14 we have used interparcel quite a few times, we have been very pleased with the service however it could be improved by courier companies supplying customs paperwork containers,to stick to the packaging,every time we have asked they have not been made available to us”

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Posted 56 years ago

“What a terrific easy site to use. Discovered this and found I was halving the cost of parcels I would normally send via the post office. Highly recommended and really user friendly.”

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Posted 56 years ago

“I have used Interparcel for years. They are reliable. On the odd occasion when I have had to contact them with an issue, ie I made made an error, they have sorted it out efficiently and without fuss.”

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Posted 56 years ago

“Collected and delivered in one day. First time I've used this company and have been impressed. Well Done.”

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Posted 56 years ago

“Excellent service book one day picked up the next day and always delivered on time. Never let me down so far long may it continue!”

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Posted 56 years ago

“What an easy way to ship parcels large and small. A great selection of couriers at very competitive prices. All of my customers give me 100% feedback for the timely delivery of products purchased form me but the thanks must go to Interparcel for such a wonderful first class service. The two times I have been stuck due to awkward items, I have contacted customer services and on both occasions received a speedy reply and solution. Well done and thanks for such a great service”

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Posted 56 years ago

“As per the title......Used Interparcel a lot and never had an issue that wasn't quickly resolved! Probably used them 200 times and only had a couple of issues and these were always sorted very quickly and without delay!”

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Posted 56 years ago

“easy to work with and if issues they really try to resolve it quick. im using this provider from 2012 and im happy with it , would recommend to anyone”

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Posted 56 years ago

“Good Value and fair amount of choice of courier companies.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews