Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected on time by a pleasent courier. Delivered within the guide dates. Very impressive service. If I had a negative it would be the absence of the SMS I'd paid for informing me that it was in destination country.”

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Posted 55 years ago

“We have used Interparcel many times and we always choose the interparcel courier option because we get UPS, they are great in our area of Somerset, pity TNT cannot find us, they deserve to go into receivership for there numerous blunders”

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Posted 55 years ago

“Interparcel provide A fast reliable cost effective service, my only reservation is cut off times for same day collections, especially when you are waiting for a collection to be made but can't book in another package for same courier to collect at same time, otherwise great service.”

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Posted 55 years ago

“INTERPARCELS ARE A GOOD COMPANY WHO DO WHAT THEY SAY THEIR GOING TO DO AT A FAIR PRICE EASY TO ORDER COLLECTION AND WELL WORTH A TRY”

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Posted 55 years ago

“Use Interparcel to book all our deliveries where they do not need to be "next day". Usually the items arrive undamaged, the couriers arrive reliably, and I can use the stored card system which makes the booking convenient. Where there have been problems staff have been helpful and responsive.”

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Posted 55 years ago

“Though the site is easy to use, I would like to see vat INC. prices and I think the total price people are paying, should be displayed at the point where you press the button to pay.”

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Posted 55 years ago

“Found entering a little confusing. Probably my own fault.”

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Posted 55 years ago

“Easy and cheap If the parcel gets picked up that will be cool!”

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Posted 55 years ago

“From getting a quote, to booking the collection, through to tracking the consignment's progress, the whole experience was easy. I would definitely recommend Interparcel to my peers.”

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Posted 55 years ago

“Easy to book and delivery was next day as promised.”

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Posted 55 years ago

“On the whole constant excellent service provided.Some little niggles with the address book not recognising my own address which is in the contact list for the last 5 years.Also customer addresses in address book not being recognised because I have not left a space in the postcode,where before they have always been ok.When signing in, "Remember Me" option ticked but never loads when entered.Otherwise OK.”

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Posted 55 years ago

“Great company to use , fast and easy . A+ service . Thankyou”

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Posted 55 years ago

“Would use again”

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Posted 55 years ago

“Hi Inter parcel is quick and easy to use. We hardly ever have any problems and the goods are pick up during the working day. The service is very competitive.”

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Posted 55 years ago

“Interparcel give great rates and a good choice of delivery options. I have never had any issues with parcels not being collected/dropped off and would definitely recommend them.”

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Posted 55 years ago

“Had a parcel which was not collected as 'no-one available', when I phoned 'customer service' they couldn't have been less helpful or less intersted they said that it was the "fault of UPS and nothing to do with them". I will admit that they were quick to send my refund but not exactly what I wanted. Also the 'collection times' are a complete waste of time as the courier will call as and when they can (why bother) Why can't they have a space on the booking form for collection instructions when customer is not available”

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Posted 55 years ago

“I have an account with both Parcel Force and TNT but have used this company for years for parcels that do not comply with my usual requirements. I have always found it to be an easy to use and reliable service. Good choice of carriers that cover most UK options. Some nice bonus points such as the address book and stored info. Used it today and will continue to in the future.”

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Posted 55 years ago

“Usually pretty easy to book. Sometimes a bit frustrating to have to go through the complete booking process before being able to see if collection is available, but this only happens occasionally”

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Posted 55 years ago

“I mainly use My Hermes who collect from the house, the regular driver is one of the most accommodating people I have come across when using courier companies, also the UPS driver is spot on!”

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Posted 55 years ago

“Love the service 99.9% of the time and we recommend to others regularly. But when there's a problem, firstly it takes an age to get a response such that I generally pressure the actual company e.g UPS for a resolution. And secondly returning goods to us due to an issue I feel as though we are a credit card for filching and a customer who requires no service.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews