Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We find Interparcel to be one of the better brokers as they have a telephone customer service. So if it does go wrong then you can contact someone, who will usually help resolve the issue. This is not the case with their rivals. With the couriers you get what you pay for. Don't send anything which is not indestructible via myHermes, because they will do their upmost to destroy it. The interparcel economy service (UPS) is a much better bet.”

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Posted 55 years ago

“Good service -can also drop parcel off at depot up to 6.30 so very flexible”

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Posted 55 years ago

“It would be nice to be told what time the pick up was. Everything else good. Reasonable price. Many thanks.”

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Posted 55 years ago

“Had no problems and (UPS) delivery to the US was quick too. Cheaper than Royal Mail for my sized parcel. All online although youll need to printer the labels sent. One minor flaw: the links in the booking email don't do anything when clicked, some of which contain important information. However, you can generally find the same info with a web search.”

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Posted 55 years ago

“Shall use your services again very good”

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Posted 55 years ago

“the forms are a bit boring and get to overtime too quickly, but the service is good”

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Posted 55 years ago

“I have an account with both Parcel Force and TNT but have used this company for years for parcels that do not comply with my usual requirements. I have always found it to be an easy to use and reliable service. Good choice of carriers that cover most UK options. Some nice bonus points such as the address book and stored info. Used it today and will continue to in the future.”

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Posted 55 years ago

“Will definitely use again.”

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Posted 55 years ago

“I booked this service really late on Thrusday night and was amazed to see that the package (27kg!) could be picked up the next day. The online form and payment was easy and the required documentation emailed. I had a couple of questions the next day and found the service desk really helpful. There was a change to the courier company picking up my package and was notified by email - all worked out well.”

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Posted 55 years ago

“Item received damaged but we accepted it as it was repairable - and the item was unique so it was worth it. Delivery driver to us explained that it was like it when he received it from the collection van. So when it was collected it was probably insufficiently wrapped and should have been rejected by you. But, as I say, we accepted it and I repaired it satisfactorily. . . . . . so OK in the end.”

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Posted 55 years ago

“Website easy to use and and give you quite a few different options for transport. Prices more than reasonable. The only drawback - rarely have to rebook when pick up fail to show up”

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Posted 55 years ago

“On anything over a kilo in weight you'll be hard pushed to find a cheaper service & their prices kick the crap outta Royal Mails in most cases. The ordering system is very quick & easy to understand as they do it in simple steps. You can store addresses & your card details and this information is secure. Do think they could look after regular uses like myself with a healthier discount - only gripe as I use them every month without fail but nearly every week.”

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Posted 55 years ago

“Apart from a few minor hiccups things have always gone smoothly. The restricted goods list is a bit of a pain. I'd been paying a long time for insurance that as it turns out was useless because laptops don't qualify. If you could sort out cover for those then you'd get 5 stars.”

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Posted 55 years ago

“Always easy to use service, great for a small business. I get a good price for my deliveries and so far haven't had an issue. They quickly answered the few questions I had using live chat.”

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Posted 55 years ago

“interparcel are a very reliable parcel service with a good choice of couriers at very reasonable prices. The only reservations which could be improved on is; 1: discounted parcel prices if sending more than one parcel to one address 2: later booking in times for same day collection would be advantageous. they use to have a cut off time of 2pm which has now been reduced to midday. All in all, I have and would recommend Interparcel to anyone I know.”

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Posted 55 years ago

“No better, no worse - did what they offered.”

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Posted 55 years ago

“Simple booking process and they came on time. Excellent value - around a third of what the Post Office were going to charge. I'd use them again.”

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Posted 55 years ago

“South Africa is always problematic. Latest shipment was with NL economy. NEVER AGAIN. Initially no tracking, then little movement, very slow and it has not got there after 19 days !”

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Posted 55 years ago

“I used to use DHL or UPS for our company delivery service, but after using Interparcel and would never use them again if I didnt have to. Interparcel have fast reliable services and the prices are reasonable I would rate 4 stars. The one thing I would change is that Interparcel could offer a credit account instead of paying upfront for deliveries, then I would rate 5 stars!!”

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Posted 55 years ago

“One of the better parcel services and generally cheaper and easier to use than using TNT, DHL, UPS direct etc. Most rates cheaper than the post office, without the hassle of the post office.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews