Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected in good time. A little bit expensive, but quick and professional.”

Helpful Report

Posted 55 years ago

“It was easy to process on line, but when I took the parcel to Parcel Force they said I should have had another label to attach to the parcel. And it was not suporse to be taken there unit Monday the 3rd. I gave him the Number you provided and as I was leaving the depot he came out and said he could take it then, but in future I would need the correct label. The sticky label he showed me had a bar code on etc. I would use you again soon, but I would like this misunderstanding cleared up first. 1, when do I take it to the local depot 2. Do I need more then the quote number ( actual label) to take with me. I hope you get back to me on this. Kind regards Phil”

Helpful Report

Posted 55 years ago

“I have been using Interparcel since April 2012 and have sent out about 200 parcels during that time and I have found Interparcel to be very efficient, reliable and approachable. Out of the 200 parcels I have only had a couple of issues but with a phone call to Interparcel Customer Services they were dealt with quickly and efficiently leaving me satisfied with the outcome. I would have no problem recommending Interparcel to anyone who is looking for quality parcel delivery.”

Helpful Report

Posted 55 years ago

“10/10 for service, but the website could be improved very easily. Why not allow certain details on a customer account to remain 'prepopulated' to save repeatedly completing the same fields again and again - ie. address, payment details, etc.”

Helpful Report

Posted 55 years ago

“Efficient and good service, will recommend to friends.”

Helpful Report

Posted 55 years ago

“Was recommended this company. Easy to use and easy to pay. Good prices. First driver was a little unhelpful. Customer Services sorted out the issue at no extra charge. Impressed.”

Helpful Report

Posted 55 years ago

“Using the website was easy and parcel was collected on time. Using the tracking facility enable me to identify that the parcel had not be delivered. Contacting Interparcel identified that the courier had lost the parcel (not Interparcel's fault) and the staff at Interparcel guided me through the claims procedure which was dealt with promptly resulting in payment for the full value of the goods sent and a full refund of the delivery costs.”

Helpful Report

Posted 55 years ago

“I was happy with this service but one thing I didn't like was I can't register online and for this I will give just 4 star”

Helpful Report

Posted 55 years ago

“Interparcel offers great rate. the website is very easy to access and organize a shipment. The payment section should demonstrate more security assurance to customers.”

Helpful Report

Posted 55 years ago

“We book couriers regularly through Interparcel and find it a fast and efficient service to use for our business. Highly recommended.”

Helpful Report

Posted 55 years ago

“We would still be using you 100% if you accepted liquids. It's frustrating that many of your preferred carriers accept our bookings direct of samples (non haz ear sprays, for example), but your own policy prevents this. Shame. Otherwise, a great service and user-friendly.”

Helpful Report

Posted 55 years ago

“I've been using Interparcel on behalf of my company for over two years now. It's quick and easy to get a quote for a parcel and the prices are very good compared to going direct with some of the main couriers. Pros - Address book, quick to book parcel, quotes easy to get, the right paperwork (including customs invoices) ready to print. Cons - Customer support can be hard to get hold of at times, long waiting times on phone and instant chat although only had to contact four or five times in two years. Wish Interparcel would give receipts when topping up the prepay balance - asked several times but this has never been resolved. Not good when you need receipts for all transactions. Overall I would recommend Interparcel.”

Helpful Report

Posted 55 years ago

“The service received was excellent although the tracking no. referred to another package not mine.”

Helpful Report

Posted 55 years ago

“The whole process worked very well. My only gripe being that for some of the services requiring a drop off location I was presented with a map with... no drop off locations on it: very frustrating. In the end I used a collection service and it worked seamlessly.”

Helpful Report

Posted 55 years ago

“Very efficient and much cheaper than sending a parcel by post - plus you don't have to go to the post office and there is no queuing behind someone taking ages. The only drawback is it won't accept my collection address as a business one so I have to get in an hour early - in fact I always have the same man collecting and he arrives about 11-12 midday but I still get in early just in case. I will continue to use it for posting out large and heavy parcels.”

Helpful Report

Posted 55 years ago

“it is good to find an easy way to ship in comfort with less hassles but on the other hand it`s needed a 24hr phone customer service so that who will be like me as first time shippers will find answers to thier questions and even assitance to thier queries, but on the whole lot it`s a good service.”

Helpful Report

Posted 55 years ago

“Good Value and fair amount of choice of courier companies.”

Helpful Report

Posted 55 years ago

“i always use interparcel for bulky or heavy items, i opt for same speed service (up to 5 days delivery) as post office but delivery is often within 2 days. my only gripe would be that they don't offer collection time slot....i need to wait in all day for collection”

Helpful Report

Posted 55 years ago

“I would highly rate this service, firstly I didn't have to print any address labels, like some of the others wanted, which is just as well, as I don't have a printer. Secondly the delivery guy was friendly and reassured me that they would sort everything out for me. Thirdly, the post office wanted to charge me ?16.40 for the parcel, the only thing I would like to mention, is once I was happy with the price quoted & time I wanted, they added on VAT, it would have been helpful to know if VAT was included on not , otherwise I would have marked it as a Five star.”

Helpful Report

Posted 55 years ago

“Pick up didn't come in time window specified but they picked up the parcel left outside OK. Good tracking and comms.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews