Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of comparisons to choose from However I use the service at least once a week and wish i could open an account as constantly putting in bank details etc very tiresome. On a previous order, parcel was delivered to wrong address, customer service was very helpful, but was a long drawn out process to get it traced.”

Helpful Report

Posted 11 years ago

“As written above”

Helpful Report

Posted 11 years ago

“Entering weight and size, getting a quote, very straight forward. How to find a drop off point and tracking, couldn't be better. Then you get three emails. One with fine print, hard to read, asking you check things, do things. After performing the first task, certain I wasn't sending something restricted, I gave up, missing that the fact that the second email contained a printable bar code. And a third email already asking for a review. So two trips to the drop off point, the second time properly with bar code on the package. Larger print would be helpful, and something that stands out saying don't forget printing the bar code in email number 2. That would be brilliant”

Helpful Report

Posted 11 years ago

“Overall, a very good service, at a reasonable price.4 stars given instead of 5 only because collection driver gave me nothing at all by way of paperwork, or asked for any signature. It just made me a little nervous, but then perhaps that it just me!”

Helpful Report

Posted 11 years ago

“As said above, I have used this site extensively, however I would have liked some sort of loyalty scheme as I am treated as a "newbie" customer every time, and despite spending thousands of pounds over the year I get no incentive, directly to come and use you again. Regards Dave”

Helpful Report

Posted 11 years ago

“Easy site to navigate, giving a good choice of couriers. SMS notification is a bonus. A warning that Contents declaration must be read and not just ticked off, as some firms will not carry some items, while others will. Pick the wrong one and your order is cancelled.”

Helpful Report

Posted 11 years ago

“A friend recommended INTERPARCEL to me a couple of years ago and I have used them 20-30 times. Easy to book collections and the service works. I will be using them again.”

Helpful Report

Posted 11 years ago

“I'd use you again. It was delivered the other end of England within 26 hours, which I thought was excellent for the basic charge, but I would expect the delivery man to tell the addressee, that the package was with a neighbour!! Good service spoilt at the final hurdle!!”

Helpful Report

Posted 11 years ago

“A great idea and an easy site to use unfortunately they are sometimes let down by the courier companies. My collection address is out in the sticks and it is far from unknown for a courier company to say that there was no one there when they called even though I know perfectly well that they never turned up, probably because they couldnt be bothered to look for us as it was getting late”

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Posted 11 years ago

“Hope parcel gets to destination in one piece.”

Helpful Report

Posted 11 years ago

“The service sometimes leads to difficulties with the address not accepting symbols certain symbols e.g. / Also annoyingly the auto found address insists on giving our collection address as the wrong county. In our case TW19 5BS as Buckinghamshire whereas according to Royal Mail postcodes we should be Middlesex whereas in actually in phsical reality its fact Berkshire in fact. You seem ti be relying ion county boundaries that existed 35 years ago !”

Helpful Report

Posted 11 years ago

“Happy with service. Did what I needed it to do with no fuss.”

Helpful Report

Posted 11 years ago

“Easy to us, Straight forward, great service”

Helpful Report

Posted 11 years ago

“Only two tiny niggles with the web dialogue. (1) It generated a delivery label that seemed redundant (the collecting driver already had one). (2) The delivery address it generated from my input omitted the relevant village name, which was a slight concern. The village name had proved very handy for me, when I myself first drove to that particular rural destination. But with postcodes and satnavs, maybe regular delivery drivers don't really even need to know the names of towns, let alone villages.”

Helpful Report

Posted 11 years ago

“Easy to use and jobs done!”

Helpful Report

Posted 11 years ago

“easy to arrange collection of parcel.only downside you have to give first and last name of person the parcel is going to.this is not possible when it is a return and you only have the firms title”

Helpful Report

Posted 11 years ago

“On the whole Interparcel has been a good service. I like being able to drop off parcels to local shops, as this saves me waiting in all day. I have only had one 'hiccup' with Interparcel - when a parcel was not delivered, and didn't resurface for a month! But other than that, I have been pleased with the service - and as a registered UK charity, I need to watch the costs, so this is a much more cost effective way of sending goods at a reasonable rate.”

Helpful Report

Posted 11 years ago

“Interparcel - personal service even with some many service providers”

Helpful Report

Posted 11 years ago

“I am very impressed with interparcel's choice of services and range of cost. Couriers arrive on time and parcels are easily tracked.”

Helpful Report

Posted 11 years ago

“Would have been five stars but for some reason the tracking service wasn't updated after the parcel had arrived at the receiving airport. As a result we didn't know the parcel had been delivered although it had been. This is the only time the system didn't quite work for us. We've been using Interparcel for several years for deliveries to Canada and Germany and will continue to do so.”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,933 reviews