Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is is very efficient overall with choice of delivery and price. However one point is the drop downs on the Proforma invoice, max number of product in any one product category is 50, no good if you are sending more of the same item. This has been raised before but noting has changed.”

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Posted 55 years ago

“Used this service a lot, usually quite good, delivered on time.”

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Posted 55 years ago

“Used Interparcel's next day service for the first time. It didn't actually get there the next day but was a day late. Having said that, the parcel arrived in good condition with no problems so I was happpy.”

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Posted 55 years ago

“Fast, efficient and well priced service. Good tracking information on progress of parcel. Will definitely use again.”

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Posted 55 years ago

“I've been using Interparcel for around a year now, regularly sending heavier (4Kg +) parcels within the UK and Internationally. They have always collected on time, and generally deliver within 4 working days, even to Australia and Canada, and usually the price is significantly cheaper than Royal Mail. However Island and Highlands, IOM, Northern Ireland it is cheaper to use Royual Mail still.”

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Posted 55 years ago

“Great service but the only problem is when you put the latest collection time, they take no notice and just turn up when they want !! This has caused problems in the past.”

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Posted 55 years ago

“Have used Interparcel for a number of years now. Website is easy to use with paperwork received promptly. Perfect for small business use, although rates are not the most competitive it is an easy service to use, and in 4 years of use have not failed on any occasions to deliver or collect on time.”

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Posted 55 years ago

“After a little worry at first when my parcel ( small ) was missed by the driver at the shop, the service was brilliant. My parcel was delivered in double quick time. I would have given five stars but for a day dreaming driver.”

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Posted 55 years ago

“Everything I expected from Interparcel, no issue's at all,very pleased. I have used Interparcel on a few occasions. I have never had to complain regarding my collection or deliveries, very good service.”

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Posted 55 years ago

“I always use inter parcel when sending ebay items. They've always been very reliable.”

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Posted 55 years ago

“apart from one issue using ups which I think was the recipient at fault i have had no issues. hoping that I never have to claim as that is where you see the cracks appear. ditch the 0870 puts me off.”

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Posted 55 years ago

“I've used Interparcel continuously for the last few years and every single parcel has been delivered either on time or early without any damage or mishap. The only area in which they fall short is that they can't give you any idea of when they will call. Many couriers now give you a window so that you can plan your day. Interparcel need to do this as I do get a bid fed up if I have to wait in too long. If they do that, they'll get the fifth star.”

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Posted 55 years ago

“The only downside was that the PayPal form was too long. I am used to being transferred to PP where confirmation is very easy.”

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Posted 55 years ago

“I give this four stars because it's quick and simple, and presents lots of cheap options which are all clear and easy to understand (although, baffingly, at the bottom of the list there will also be some ludicrously expensive options which don't seem to offer a better service). I buy and sell guitars on eBay and I used to use Parcelforce until I realised that they weren't covered, even though I was paying extra for insurance. You have to wade through a lot of well-hidden small print to find that out. Interparcel also doesn't make this a front-page boast, but if I'm not mistaken, they charge a percentage of the package's value. You can't get a quote for it though, the opportunity to add insurance doesn't come until you've booked the collection. Why not make it part of the quote, and make it absolutely clear what's covered? That would get you 5 stars!”

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Posted 55 years ago

“Easy to follow service, loads of choice, but address didn't come up correct (put me in the wrong county!) so had to type it all in again, correctly, for the card payment details, bit of a pain. Also, did 2 transactions on the same day (unusual) but had to fill everything in twice, maybe a password and stored details would make it less time consuming?”

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Posted 55 years ago

“Only problem is closed weekends”

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Posted 55 years ago

“We use Interparcel for all our non urgent deliveries, they are good value for money. I would only advise that you nevr use Hermes on Interparcel. I used them twice and both times they lost the parcel, it never was found or delivered. UPS service is the best through Interparcel, never a problem with them.”

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Posted 55 years ago

“Easy to use website. Cost efficient when sending larger packages than Royal Mail. (Nearly 99%) Always turned up to collect item and always delivered on time.”

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Posted 55 years ago

“Service is fine to use.”

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Posted 55 years ago

“Easy to arrange shipment online, easy to print out labels,etc. and shipment collected on the day as arranged. good service so far! Hope it gets there OK!”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews