Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the Interparcel Economy (UPS) delivery for two or three years now shipping guitars in and out. Overall very happy with the service with most parcels being delivered next day. Recently however I had need to send an empty guitar case out for someone to ship a guitar back to me. I only had an expensive Takamine case I could use. In short the virtually indestructable case arrived trashed.Claiming was difficult and they put obstacles in the way all the way through the claim process. Luckily I view things like this as a challenge and the harder they tried the more resilient I became. They did pay out begrudgingly but if they take the insurance money they should pay out. It has soured my opinion from a 5* to a 4*.”

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Posted 55 years ago

“Be churlish to pick any quibbles with Interparcel. Prices are keen and better than some of the competition. Unlike the Royal Mail I've never had any erm, 'missing' aka nicked parcels..... I use them as my default courier intermediary as it's cheaper and easier than using any courier company directly, and the site is much, that's MUCH easier to use than Parcelmonkey as Interparcel let me store my card details rather than having the damned rigmarole of putting them in every damned time.”

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Posted 55 years ago

“Use Interparcel on a regular basis and generally very good but recently a courier (City Link) failed to turn up 2 days in a row. I'm again waiting for the same courier as I write this and so far no sign of them. I wrote a complaint to interparcel and never got a reply. Bill Spears”

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Posted 55 years ago

“THE ONLINE SYSTEM IS EASY TO USE MY ONLY BUGBARE IS IF A COLLECTION IS MISSED FOR ANY REASON THEY STILL HAVE YOUR MONEY BUT DO NOT AUTOMATICALLY RE BOOK FOR THE NEXT DAY”

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Posted 55 years ago

“I would recommend using this service for posting .”

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Posted 55 years ago

“Not a bad website.”

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Posted 55 years ago

“East to book online, and choose the Service I wanted. Picked my Parcel up between the hours they said.”

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Posted 55 years ago

“good quick easy online service would use again kind regards lisa”

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Posted 55 years ago

“I work for Hermes now and again and as an ex 'Royal Fail' employee I don't think you can beat the service for bulky items. After all why go out and get wet walking to the post office when they pick up from your house 'bargain' I have had a couple of broken items in transit but if you bare with the wait interparcel do refund but be careful not to under insure. Nice easy online system to use SIMPLES x”

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Posted 55 years ago

“Web site clean and easy to use, we only use UPS as they are in our experience excellent.”

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Posted 55 years ago

“it's uncomfortable having to print proper labels, moreover I will have problems both at 1) glueing the labels to the parcel 2) find a smooth surface big enough since my parcel is very thin I entered 9:00-19:00 as a window for collection, but it would be nice to have an email sent to tell me approximately when the courier would come, so I can be sure I would not be busy in meetings”

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Posted 55 years ago

“no complaints, good service and keen prices”

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Posted 55 years ago

“Interparcel website and service is much easier to use than some of the other courier companies that have sprung up recently. Although I have had problems in the past they are minor in comparison to myhermes or parcel2go. The best thing with Interparcel is that you get a document that has some resemblence to an invoice, whereas the other courier companes seem either unable or unwilling to provide an invoice for the service provided. Very odd.”

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Posted 55 years ago

“I'm very impressed with the service i get from Interparcel, both booking online and the customer support staff on the phone. The prices are great and every item has arrived in good time and in perfect condition. We have had a few issues with Yodel collections and as a result don't use them... i have spoken to other retails who have had the same experience.... i'd get rid of them from your option list they do the Interparcel brand no favors. Reading other people feedback i recon the collections that didn't turn up must be Yodel too :)”

Helpful Report

Posted 55 years ago

“Handy and easy to use - would recommend to friends to use. Only minor improvements I would suggest ie 1) vat number could be saved so I don't have to keep on typing it in everytime 2) Doesn't account for smaller weight parcels that are under 1kg in weight. Not sure if it affects the price but it has come up cheaper on other parcel sites for alot less weight. My parcels are rarely heavy so this would be handy to have.”

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Posted 55 years ago

“I use Interparcel every week, they're doing a lot right so I keep coming back to them. Sometimes there are issues (as with the order that prompted this review), which are the courier/carriers fault (not Interparcel themselves), and Interparcel have always been able to sort it out. Not instantly, sometimes it takes a while, but they've always come through.”

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Posted 55 years ago

“I like this company as the insurance is cheaper even if the same courier options aren't, for example parcel2go.com are often cheaper using the exact same quote and courier but Interparcel's insurance is a lot cheaper so it balances out... My only complaint is the emails you get with attatchments, they are too complicated and I am never sure what the courier really needs...they could take a leaf from P2G and have a simply 'print all your paperwork' button rather that several different attachments in a couple of emails...”

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Posted 55 years ago

“Interparcel make it very easy to arrange a courier at a great price. You enter the weight and dimensions of your parcel, the destination and collection addresses (which can be approximate), and then from a list of price quotes you can choose the carrier, the speed, and whether you want additional insurance cover. Only quibble is that the range of collection times is rather wide, and you can't tell them reception is closed for a lunch hour!”

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Posted 55 years ago

“I use Interparcel everytime i need to send a parcel. Great customer service,tracking links and full instructions for sending the parcel both in the UK and abroad. I always recommend Interparcel to everyone.”

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Posted 55 years ago

“Great value for money. Lovely courier that collects from me . Just a few hiccups with breakage but I think this is lack of respect by employees at the central depot of the parcels they receive. I sent something recently that was made of cast Iron which is near on indestructible- it must have actually been thrown from a great height and with such force to cause the damage. I did claim and was compensated but the item can never be replaced”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews