Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently used Interparcel for the first time earlier this month to receive some clothing garments sent to me from London to up North on next day service. I was on a very tight time deadline, when ordering and in all I had to submit my application 4 times due to either time outs, or the ability to not go back a step if I realised I had done something wrong. The only query I have with the website is the ability to not go a step back in the application. When I realised I had entered a value in wrong on the previous step, I had to start right from the beginning which wasn't great when I was already so far into the process and was battling with time. In terms of service on the day, I got the garments exactly when I needed them and my text notifications came through promptly. I will most definitely be using Interparcel again.”

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Posted 55 years ago

“A wonderful service and a very attentive driver who collects the parcel.”

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Posted 55 years ago

“I find interparcel easy to use and with having 3 children at home I love the fact that parcels get collected from me. The only downside I find is if I have to do multiple parcels I think it would be easier to pay together once finished, instead I have to log into paypal for each item. Its not the end of the world but anything for an 'easier'? life!”

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Posted 55 years ago

“Easy to follow website, good prices, no hassle”

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Posted 55 years ago

“i've been using ipost now for nearly over a year and do about 15 a week i find it all really good and easy to use however i think it would be nice to email regularly customers about changes and especially about the last PRICE INCREASE this just came out of the blue and i would sudgest that you run a rewards type of system like 1 point for every ?1 spent and then when you get something like a discount code or a free 5kg parcel just an idea. all the best Russell Stevens sales@specialist-Tapes.co.uk”

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Posted 55 years ago

“The prices quoted are very competitive, which is important for our company as it gives us the repeat business we are looking for. The only downfall is that you are not allowed to give a latest collection time which is frustrating as the times they allow is outside our trading hours.”

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Posted 55 years ago

“I have used this parcel delivery broker firm a lot and they are generally very reliable. My only gripe is that one 24-hour delivery which I sent recently was not delivered for 48 hours, whereas all of the others they have arranged have been within the arranged timeframe. Also you can pay by Paypal which makes life a little easier.”

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Posted 55 years ago

“Same day collections required”

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Posted 55 years ago

“I find interparcel one of the most reasonable courier services and I have used them for years”

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Posted 55 years ago

“I am a firm beleiver in voting with your feet, we don't need paid extras to define if we dislike a service. I would rather interparcel cut their rates than paid you guys. The only problem I have with the company is the lack of facility to amend or cancel orders.”

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Posted 55 years ago

“Collection is a 9 hour window 9am 5pm I requested no collection between 1 and 2pm due to going to work and my partner coming home this could not be guaranteed and as i expected the driver arrived at 1.40 so not collecting our parcel. The second try he arrived at 2pm and my parner had to run down the street to stop him driving off out of the 18 hour window across the 2 days he arrived both times when we did not want him to !! As for delivery and tracking can not fault either tracking facility is excellent and delivery is normally the next day, I will continue to use the service BUT if i find a company with a 4 hour window so we do not have to waste the whole day then maybe i would change”

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Posted 55 years ago

“You provide a very reliable delivery service.”

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Posted 55 years ago

“The methods employed to display options and proceed to order fulfillment were easy to follow and well thought out. Godd and efficient system.”

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Posted 55 years ago

“I booked two parcels to be collected and delivered by City link with interparcel recently, at a time slot between 12 and 6. When arrived back home from the doctors at 11 I found the driver had been and gone, typical! I was however really impressed by the helpfulness of the lady on the live chat facility on the website who quickly was able to rebook the collection for the following day.”

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Posted 55 years ago

“Being able to make one payment for several shipments would help.. rather than having to put all the payment details in multiple times.. Some sort of ebay integration would be nice... Otherwise.. generally very happy with you service.. although I haven't used Yodel for some time as they were giving pretty rubbish service some time back..”

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Posted 55 years ago

“I have used iNTERPARCEL for some years. If there's ever a problem with a mailing I know they will chase down the contractor on my behalf and get results. Recommended.”

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Posted 55 years ago

“Interparcel is fine ....But I would not use Interlink through them. I once paid for a pre-10.30 delivery and Interlink arrive at 1.30... I had to pay my fitters for the time we all sat there waiting. We had 5 people on site, sitting around for hours, waiting for Interlink and when we repeatedly phoned the office they could not tell us an ETA. When the driver eventually arrived, he was terribly laid back, and his response to me was "whatever"!!!!”

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Posted 55 years ago

“Great site and service however when I am sending several parcels to different people on same day it would be nice to speed up process somehow. Either be able to do multiple parcels and then do one payment and one invoice, or store card details etc. so can just say "Pay"”

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Posted 55 years ago

“We are a relatively small user but have found the company to be very professional and the drivers more than helpful and well mannered. We certainly recommend them”

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Posted 55 years ago

“We have been using interparcel for several years now and are very happy with the service they provide. It is efficient, cost effective and easy to use.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews