Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last minute parcel for Africa. Booked at 2.45, collected at 3.30 by a very helpful driver who advised on labelling. I think the price was a bit high with a ?20 hike for no real reason, but - it worked!”

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Posted 55 years ago

“this is a great service and great prices. the only improvement would to be able to have an am or pm pick up time.”

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Posted 55 years ago

“Have used Interparcel many times and always had great provision and prices.”

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Posted 55 years ago

“No better, no worse - did what they offered.”

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Posted 55 years ago

“Always easy to use service, great for a small business. I get a good price for my deliveries and so far haven't had an issue. They quickly answered the few questions I had using live chat.”

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Posted 55 years ago

“Website easy to use and and give you quite a few different options for transport. Prices more than reasonable. The only drawback - rarely have to rebook when pick up fail to show up”

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Posted 55 years ago

“Website is user friendly and quicker to use than some other agencies. My one small complaint would be shipping prices to Australia. Some other agencies are able to ship to Australia at vastly reduced prices compared to Interparcel.”

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Posted 55 years ago

“We have used Interparcel for a few years and efficiency seems to have improved considerably over the last 6 months or so. Booking in is faster when the fields autofil and as long as booked in before 12 usually have same day collection (we used to have a problem with non-collections etc). Hopefully this doesn't tempt fate and cause a hitch now!)”

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Posted 55 years ago

“Collected in good time. A little bit expensive, but quick and professional.”

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Posted 55 years ago

“Always give good service, delivery has with one exception always been next day”

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Posted 55 years ago

“Excellent prices, great service but frustrating when entering delivery and collection addresses. Web page says find address, so you select an address go to submit and an error comes up address line will only accept 30 letters - so it has to be manually abbreviated.”

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Posted 55 years ago

“The only downside was that the PayPal form was too long. I am used to being transferred to PP where confirmation is very easy.”

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Posted 55 years ago

“Used this service a lot, usually quite good, delivered on time.”

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Posted 55 years ago

“Interparcel website and service is much easier to use than some of the other courier companies that have sprung up recently. Although I have had problems in the past they are minor in comparison to myhermes or parcel2go. The best thing with Interparcel is that you get a document that has some resemblence to an invoice, whereas the other courier companes seem either unable or unwilling to provide an invoice for the service provided. Very odd.”

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Posted 55 years ago

“Collection is a 9 hour window 9am 5pm I requested no collection between 1 and 2pm due to going to work and my partner coming home this could not be guaranteed and as i expected the driver arrived at 1.40 so not collecting our parcel. The second try he arrived at 2pm and my parner had to run down the street to stop him driving off out of the 18 hour window across the 2 days he arrived both times when we did not want him to !! As for delivery and tracking can not fault either tracking facility is excellent and delivery is normally the next day, I will continue to use the service BUT if i find a company with a 4 hour window so we do not have to waste the whole day then maybe i would change”

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Posted 55 years ago

“I booked a collection on the Sunday evening with City Link as my chosen courier. On Monday (at about 10.30), the guy came to pick up the parcel. The package was delivered to the recipient the next day. The whole process was smooth and painless. The only reason I haven't given 5 stars is that the driver who collected the package didn't leave a "receipt" of any sort. This is perhaps more of a reflection on City Link though.”

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Posted 55 years ago

“Very clear useful site and the service we get is great”

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Posted 55 years ago

“It would be helpful if you could reduce the expected pick up time, having to wait in between 09.00 and 18,00 hrs is too long. An AM or PM estimate would be acceptable, however with sat nav and advanced computer systems the window could be reduced even further. The package was delivered within 24 hours from pick up. Well done.”

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Posted 55 years ago

“Overall the system works well - but a few improvements would be good too: - an account service for multiple use, as much as anything to speed up ordering collections / deliveries - address finder on the payment card details (when payment address is different to collection address). Again to speed up the process”

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Posted 55 years ago

“Quick to get the quote. What you call height I would prefer to call depth as mine was a ladder and height and length are the same. Would like to see you insurance on goods more clearly accessible.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews