Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They offer all the services you could get from individual couriers at a lower price.”

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Posted 55 years ago

“although same parcel service used, a little bit more expensive”

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Posted 55 years ago

“This is a very easy system to use and having an account makes it even quicker.”

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Posted 55 years ago

“Quick and easy set up an online account and your ready to go ! A good selection of carriers so you can choose which one suits your needs best.”

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Posted 55 years ago

“Website quite unforgiving on typing or other small errors sending you back to square one, could be improved?”

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Posted 55 years ago

“On anything over a kilo in weight you'll be hard pushed to find a cheaper service & their prices kick the crap outta Royal Mails in most cases. The ordering system is very quick & easy to understand as they do it in simple steps. You can store addresses & your card details and this information is secure. Do think they could look after regular uses like myself with a healthier discount - only gripe as I use them every month without fail but nearly every week.”

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Posted 55 years ago

“As of today 13/2/14 we have used interparcel quite a few times, we have been very pleased with the service however it could be improved by courier companies supplying customs paperwork containers,to stick to the packaging,every time we have asked they have not been made available to us”

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Posted 55 years ago

“Good Value and fair amount of choice of courier companies.”

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Posted 55 years ago

“We book couriers regularly through Interparcel and find it a fast and efficient service to use for our business. Highly recommended.”

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Posted 55 years ago

“This is the 1st time I have used Interparcel. I booked the next day delivery service with CityLink,however the parcel took 2 days to arrive - apparently the original driver was taken ill. These things are unpredictable & I hope that the driver is feeling better. there was some damage to the packaging,but the item inside was unharmed. The delivery person was courteous & friendly. As to whether I use Interparcel in the future is under consideration.”

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Posted 55 years ago

“I stopped using Interparcel for a while last year because i was let down a couple of times. However, I decided to try again this year and everything has been fine - collections have been made on time, and the price is much lower than any other delivery service I have found for single parcels, so it's all good!”

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Posted 55 years ago

“I use Interparcel for all my airshipping, easy to use. All the paperwork is done for you taking away the streses and strains.”

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Posted 55 years ago

“Easy to use website. Cost efficient when sending larger packages than Royal Mail. (Nearly 99%) Always turned up to collect item and always delivered on time.”

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Posted 55 years ago

“We use Interparcel for all our non urgent deliveries, they are good value for money. I would only advise that you nevr use Hermes on Interparcel. I used them twice and both times they lost the parcel, it never was found or delivered. UPS service is the best through Interparcel, never a problem with them.”

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Posted 55 years ago

“After a little worry at first when my parcel ( small ) was missed by the driver at the shop, the service was brilliant. My parcel was delivered in double quick time. I would have given five stars but for a day dreaming driver.”

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Posted 55 years ago

“I needed a courier to get some papers to Jamaica as quickly as possible. Booking through Interparcel was half the price of going to the big courier companies direct (TNT/Fedex etc). Courier door to door took three days and I could track my papers on the Interpercel website. I also received text messages informing me of the safe delivery of my papers. I would definitely use this Interparcel again. I was very impressed”

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Posted 55 years ago

“This website is very user friendly and the customer service team were very helpful when dealing with a query I had. The live chat with an agent called Kirsty was a pretty tedious experience. She was very slow at responding and when she eventually did, she managed to not only have the wrong information but somehow convey a rude tone, even through her typing. Impressive skills! Shame really as the overall experience was good;more training required on Live Chat please”

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Posted 55 years ago

“Easy to follow website, good prices, no hassle”

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Posted 55 years ago

“Reasonably easy access to website; time consuming assembling the necessary information; but mustn't complain as I had to complete the packaging etc on my own, bit difficult having 'spinal scaffolding' and, like the Duracell Rabbit, my heart runs on battery power!”

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Posted 55 years ago

“I sent a parcel from England to Northern Ireland. The parcel was collected on time. The collection guy was very polite and the parcel has arrived safely. There were updates online, so well done. I paid extra for confirmation by a text message of the safe delivery. That I didn't receive. Its a minor point and that part is as a waste of money ,but otherwise well done. I would use the service again and recommend to others.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,933 reviews