Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have full confidence in pick-up at times stated although some deliveries have gone askew”

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Posted 55 years ago

“Have used Interparcel extensively for nearly 5 years now and can say it is a good reliable service. However I still have an outstanding issue with damaged goods from 8th August 2013 but have heard nothing back. The order and tracking number below. Order number: 9000444 Tracking Number: 939000444521 Can you please clear this matter up soon, or at least acknowledge it!”

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Posted 55 years ago

“A convenient and reliable service”

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Posted 55 years ago

“Booking made easy, simple to navigate website. Booked collection for between 12.30 -3 PM. Received a phone call advising the driver could not collect until 5, so said ok collect tomorrow as would not be around at 5. Shortly afterwards the deriver came to collect at around 12.30 as I had booked . Appreciate the collection being as I had booked, so why call me to say they could not collect. No complaints otherwise. Paul”

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Posted 55 years ago

“Used Interparcel twice and i would happily use them again. Found their choice of Carriers greatly helpful. Had occasion to speak to Interparcel on the phone about the first package I needed to send and was pleased with the help and courtesy I got. The only criticism I have is that when I needed to go back to revise something I had filled in I found the process rather laborious, as I had virtually to start from scratch.”

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Posted 55 years ago

“A GOOD SERVICE I USE INTERPARCEL EVERY WEEK”

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Posted 55 years ago

“Started using this about 9 months ago when my existing local carrier retired. Interparcel has got great flexibility, could be a bit cheaper hence 4 stars but it is reliable and when they made a mistake (one parcel out of about 70 that I have sent) I was refunded with no hassle. I can send my request at a few minutes to noon and have the parcel picked up that day and delivered the next.”

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Posted 55 years ago

“Been using interparcel for around 6 months. So far we have had no problems, and they are very competitive.”

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Posted 55 years ago

“The only bad experience from you, is the claiming side of thingsm, its too messy and long, and even when providing photo evidence, it still wasnt enough to get a refund on a small amount, its the only thing id improve”

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Posted 55 years ago

“There was no update on the parcel tracking for three days, but that was the only bit of downer I can think of. Most importantly the package arrived on time, and in one piece. I can say I'm satisfied with the service.”

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Posted 55 years ago

“the booking process was ok a little awkward at first but soon mastered. speed of response was good and although a wide collection time was offered it all went off smoothly. All I need to do now is confirm my parcel got there but the first part went off ok”

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Posted 55 years ago

“top service. always. although their web site's a bit of a pig. but overall - great.”

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Posted 55 years ago

“Whilst it was probably largely out of the control of Interparcel in relation to collection times. I booked a collection for between 9am and 1pm. The driver turned up at 4pm, no call, no apology and certainly no friendly face. Not good when you book collections around your shifts at work. Saying that, the booking process was excellent and simple and I'll have no concerns about using Interparcel again now that I'm clear on the subject of collection times.”

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Posted 55 years ago

“its abit cheaper and you dont have to lug stuff to the postofice”

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Posted 55 years ago

“I am old school , ie a miserable old sod , I dislike having to rate various companies service, years ago a good service was the norm , give a good service and move on . In recent years it seems to be the way of families to constantly tell their kids " mummy loves you" etc, etc , it borders on sickening , any kid with half a brain knows what mum and dad thinks of them , I will now get off my soap box. I have just had a run in with the stars box , what next , I would have put in five stars had it not been for this wretched survey.”

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Posted 55 years ago

“I have been using Interparcel for 5 years and have not had occasion to look elsewhere. Parcels are delivered all over the world and I have had no bad experiences.”

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Posted 55 years ago

“The man who came to pick the parcel up was early and then grumpy that i wasn't ready! But it got there and in one piece too, which was good, so on the the whole a good service.”

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Posted 55 years ago

“I sent a parcel from England to Northern Ireland. The parcel was collected on time. The collection guy was very polite and the parcel has arrived safely. There were updates online, so well done. I paid extra for confirmation by a text message of the safe delivery. That I didn't receive. Its a minor point and that part is as a waste of money ,but otherwise well done. I would use the service again and recommend to others.”

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Posted 55 years ago

“Interparcel are good, they offer rates from different couriers, but they can;t beat the price of collect+”

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Posted 55 years ago

“The Interparcel Booking Process on line is easy, doesn't take much time, and you can print off all the necessary documents straight away. Hard to go wrong. I think their prices are competitive - we use them for parcels to the UK and also across the world. Parcels arrive promptly, they are easy to track and we have not had any problems.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews