Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are new customers and will be generating increasing business over time. I have found the service easy to use and the costs up to now have been more resonable than I anticipated. I have not yet compared with any other companies, as I have been satisfied with the service received. Loyalty points or other offers could be provided to keep regular customers. I have rung up twice for advise. The first time, the response was not great. The person I spoke with kept interrupting me and pre-empting (incorrectly), what I was going to ask. On the other occasion I had a very helpful response. Time will tell.”

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Posted 55 years ago

“Very good service, just recently had a problem with collect for the Highlands.”

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Posted 55 years ago

“Reasonably easy access to website; time consuming assembling the necessary information; but mustn't complain as I had to complete the packaging etc on my own, bit difficult having 'spinal scaffolding' and, like the Duracell Rabbit, my heart runs on battery power!”

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Posted 55 years ago

“I have used your service twice now and found it a great saving in cost and the service was excellent..”

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Posted 55 years ago

“WE HAVE USED INTERPARCEL FOR A NUMBER OF YEARS AND ALWAYS HAD GOOD SERVICE FROM THEM THE ONLY DISAPPOINTMENT WE HAVE HAD WAS THAT A COUPLE OF YEARS AGO WHEN THEIR PRICES WENT UP WE ALSO LOST OUR 5 PER CENT DISCOUNT FOR BEING AN ACCOUNT HOLDER. IF IT WERE NOT FOR THIS THEN WE WOULD HAVE GIVEN THEM A 5 STAR RATING”

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Posted 55 years ago

“Easy to book collection,easy to pay,turn up when stated.”

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Posted 55 years ago

“We love the service we get from UPS when we book through Interparcel. They pick up and deliver quickly and are totaly trust worthy. However if anything does go wrong Interparcel themselves are difficult to get hold of and very unsympathetic. They will no longer take 3m lengths which has serously reduced our selling oportunities for Cornice and Pelmet. TNT will still take these lengths so we do not understand why we can no longer book them through Interparcel.”

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Posted 55 years ago

“I would give five stars but having never yet had a problem that needs support intervention I have no experience of the quality of their support service and that is the important factor that sorts the wheat from the chaff. I mostly use UPS through Interparcel at prices I couldn't hope to get by going direct even with a business contract. Very satisfied so far.”

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Posted 55 years ago

“This is the second time I've used interparcel and it's a very efficient and easy to use service. The only niggle (and it's a very slight one) and the only reason I didn't give 5*s, is that they can't give a time other then 'between 9.00 am and 6.pm' for collection (you can request one but it isn't fixed for sure) which can be a bit inconvenient . I guess this is down to the carriers not to Interparcel themselves. Other than that, though, great service even when things go wrong as they did in my first delivery (my fault not theirs).”

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Posted 55 years ago

“I booked a collection on the Sunday evening with City Link as my chosen courier. On Monday (at about 10.30), the guy came to pick up the parcel. The package was delivered to the recipient the next day. The whole process was smooth and painless. The only reason I haven't given 5 stars is that the driver who collected the package didn't leave a "receipt" of any sort. This is perhaps more of a reflection on City Link though.”

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Posted 55 years ago

“We have used interparcel for a few months - always for sending parcel, mostly to UK. We have found the website easy to get prices and easy to book collections. We have had to speak to their customer services on a few occassions and they sorted out the problems. It would be better if customer services were open longer in the evenings to talk to a person.”

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Posted 55 years ago

“I have used this service about 10 times now, and find it overall excellent value for money. My local store are now very efficient at providing the service. My only issue is that the other stores that recipients collect the parcels from do not communicate very well that a parcel has arrived at its destination. That suggests to me that the training for staff in stores needs reviewing.”

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Posted 55 years ago

“with the exception of a couple of hickups you have provided an excellent service”

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Posted 55 years ago

“OK OK OK OK OK OK”

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Posted 55 years ago

“Very good service. Speedy collection and delivery. The system lets you book an address with a po box number. Only to find out later that they dont deliver to po boxes. Level of insurance cover not hight enough.”

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Posted 55 years ago

“good service”

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Posted 55 years ago

“I find the service easy to use as I just go on line, pick up my addresses stored on my account and interparcel then offers me the best rates to ship. My only comment is that the commercial invoice template does not give you an option to enter a commodity code. I physically write this on after; if forgotten can cause problems with customs overseas.”

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Posted 55 years ago

“Very good service I just wish I could get some discount as a trade user? I only use Interparcel for my International deliveries.”

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Posted 55 years ago

“I like the service”

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Posted 55 years ago

“I've used interparcel for quite some time. However the one gripe I have is that there is no option to book multiple parcels prior to paying.”

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Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews