Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is great. It's a shame some of the courier companies you use aren't as great!”

Helpful Report

Posted 55 years ago

“Very good service when things go well but difficult to get an answer when a parcel goes missing.”

Helpful Report

Posted 55 years ago

“I really like using Interparcel, as the online booking is so simple; or you can get a quote from them that will, almost certainly, be the price you pay at a later date. They have proved to be very reliable, having picked up from mine on every occasion they were supposed to; the only reason they don't get the full 5 stars is that I feel the collection time, "somewhere between 8am and 9pm" is not specific enough, and requires you to stay in the house until the parcels have gone. This is a very professional outfit, and I'm delighted with their service!”

Helpful Report

Posted 55 years ago

“we have been using interparcel for over 2 years. they provide a great service”

Helpful Report

Posted 55 years ago

“I have no faults using this company for the first time. I would use again to send large parcels.”

Helpful Report

Posted 55 years ago

“I've used Interparcel twice. The first pickup was delayed as the courier said that he couldn't find the address, but he only used the contact number to inform us of a later pick up in lieu of this, rather than ask for directions. That seemed slightly strange, but perhaps he didn't have the contact number on the original paperwork, so wasn't able to contact us straight away maybe. However, he picked up later in the day at the second agreed time and the parcel was delivered next day in perfect condition. The next time pickup and delivery were spot on. Prices are good, the parcels seem well enough looked after and the couriers are polite and friendly. I am happy to use them again.”

Helpful Report

Posted 55 years ago

“Dear Friend, I found them easy to use and much easier than going through lots of other sites, made life a good deal easier.”

Helpful Report

Posted 55 years ago

“Inter parcel has revolutionised what used to be the clunky business of sending parcels. It's quick and easy to use and the prices are reasonable too. I've had reliable service but if there are complications and you need to contact them, there is a human voice behind the web presence.”

Helpful Report

Posted 55 years ago

“I needed to send a parcel to Finland, and several clicks later got a good quote and a prompt pick-up date and time. Pleased so far with the service.”

Helpful Report

Posted 55 years ago

“It would be helpful if you could reduce the expected pick up time, having to wait in between 09.00 and 18,00 hrs is too long. An AM or PM estimate would be acceptable, however with sat nav and advanced computer systems the window could be reduced even further. The package was delivered within 24 hours from pick up. Well done.”

Helpful Report

Posted 55 years ago

“very quick and easy service , would use again”

Helpful Report

Posted 55 years ago

“my opinion says it all.”

Helpful Report

Posted 55 years ago

“Very clear useful site and the service we get is great”

Helpful Report

Posted 55 years ago

“Surprised at how a PF48 service for a parcel dropped off mid afternoon Friday in depot does not move out of depot until Monday to be delivered Wednesday ! On the other hand 2 dropped off with UPS started moving very quickly so mixed results from different carriers so very difficult to judge service yet. Does seem well priced though.”

Helpful Report

Posted 55 years ago

“I have been using Interparcel for quite a few years and the majority of the time, the system works and there are no problems. The website is easy to use, the choice of courier is generally good and the prices are reasonable. However, occasionally, when something goes wrong with a courier, the customer service isn't as good as I'd like. It's a shame, as I always recommend Interparcel to others but don't always feel valued as a customer if I have to complain.”

Helpful Report

Posted 55 years ago

“Very impressed by Interparcel, they only let me down if I foolishly choose CityLink. Avoid CityLink, but other delivery services through Interparcel are fine.”

Helpful Report

Posted 55 years ago

“I recently sent two parcels to my son in Germany, be careful when you select which way to send the parcel as I made a mistake that cost me a lot more money and didn't get one parcel there any quicker, however they did everything they could to get it there as quickly as possible.”

Helpful Report

Posted 55 years ago

“Prohibited items do not match the prohibited items of the individual carriers you represent. I had an exchange with one of your staff who said that a sealed gel lead acid battery was prohibited but when I enquired with our main carrier, it was not the case. Some labelling was required but as long as it could not leak, they were satisfied. It was the same with Royal Mail. No-one was prepared to look into the matter deeper. Rules were rules!!”

Helpful Report

Posted 55 years ago

“Easy to use and very quick in giving you loads of options with various carriers.”

Helpful Report

Posted 55 years ago

“No fuss. Items sent on time.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews