Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend Interparcel for a reliable & efficient service. Easy to book & use!!”

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Posted 10 years ago

“I would give a 5 stars only if the courier could come and collect my parcel on the time slot that I requested. They always come 2 hours earlier than the actual requested pick up time, thus, it makes me difficult to do my things and prepare parcel before that. Overall cheap and reliable service.”

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Posted 10 years ago

“I wouldn't hesitate to use this delivery service again. The collection is usually on time, except once, over a very busy period they collected a day later. I've had no complaints from the recipients so they must be happy with the service too. Reasonably priced too!”

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Posted 10 years ago

“I've used Interparcel for a couple of years now. Their service has always been good. there was a problem with a collection once but it was quickly sorted with an exchange of emails. My only problem is that I cant log in to my account: probably forgot the correct password.”

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Posted 10 years ago

“Use regular 90% success rate but insurance cover that was good couple of years back is about on a level with Royal Mail,dismal”

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Posted 10 years ago

“I use the site weekly. I initially set up a UPS account but after a recommendation by a friend I found I could get the same UPS service cheaper via Interparcel. Easy to use site although I would prefer not to have to fill in all my details again when I decide to change the service I am booking. I don't seem to be able to store addresses in my account address book....”

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Posted 10 years ago

“Interparcel is a fast and easy to use website to send packages either nationally or internationally at competitive prices. Its easy to use and there are a good variety of services by major recognized carriers like UPS, FedEx and TNT. I have been using it for years without any missing packages and only 3 damage claims, all of which were paid. My gripe is that the customer service is pretty bad and complaints go unresponded to by unhelpful and disinterested staff. However, they are usually fairly flexible if you need to change the collection date/time or address. Don't use their TNT post service because it seems to end up in the normal post, takes forever and a day and the tracking is almost non existent. They also have an annoying policy that everything must be packaged in cardboard when often, some packages are safer packaged in other ways.”

Helpful Report

Posted 10 years ago

“I only use your UPS service, which I find is excellent with helpful personnel. However the other day for a pickup you had sent all labels etc., I waited in all day but no pickup. I emailed you to ask why, getting no response I then rang you the next day to be told UPS did not accept cycle frames? Your telephone adviser was polite and said you had emailed me back, so I rang off and re-booked with you via City Link, but to date have not received the email your representative said I had. After you as far as I was able to know had accepted the parcel booking, I would have thought it only common courtesy for you to make phone contact when you realised UPS would not accept the booking and an immediate refund via PayPal would have alerted me to the problem . Otherwise fine, possibly until another problem arises?”

Helpful Report

Posted 10 years ago

“Prompt, reliable service, no problem with the couriers whatsoever however the CUSTOMER SERVICE at the headquarters could be better, every time I have to call, they keep the conversation as short as possible (I feel pressurised to express my questions very quickly) and it is impossible to get any discount even though we send parcels every other day.”

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Posted 10 years ago

“Great system, cost effective service.”

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Posted 10 years ago

“cost very high but no choice but to use one of these type sites if you want to send small quantity have had no problems with interparcel they used to offer a discount for being regestered but not any more. let me know if you find a site offering cheaper prices as they dont reward loyalty.”

Helpful Report

Posted 10 years ago

“We have used Interparcel almost exclusively since our contract with DHL became too expensive a couple of years ago. With one exception, I think all our parcels have been delivered as requested. There have been occasional system problems but the customer service has always been very responsive in resolving them. We have had only one overseas parcel that was not delivered within the timeframe specified, which was disappointing and exposed shortcomings in the communications between Interparcel and the courier. Nevertheless, I would certainly recommend Interparcel. The service is efficient, uncomplicated and reliable and the staff are understanding and pleasant.”

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Posted 10 years ago

“Very quick convenient service. Easy to use, the service provided has a large amount of flexibility.”

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Posted 10 years ago

“the only downside is when we are sending a box with lots of small items ie 1,000 bibs we have to have the quantity changed on the phone.”

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Posted 10 years ago

“The Interparcel service is essential to our business. The prices are very low, the website is easy to use and the customer service is excellent,”

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Posted 10 years ago

“I HAVE BEEN USING THE INTERPARCEL SERVICE FOR YEARS. MY ONLY RESERVATION IS THAT WHEN I BOOK A PICKUP I AM RESTRICTED TO A FULL AFTERNOON SLOT, WHEREAS PREVIOUSLY I COULD BOOK A PICKUP SAY BETWEEN 2PM & 5:30 PM WHICH WAS VERY USEFUL.”

Helpful Report

Posted 10 years ago

“Booking the parcel is easy, although I did need help the online chat sorted out my query. The collection times of 8.00am to 9.00pm is a little too wide but understandable for the cost (could pay more for timed pick up). Driver was very polite and helpful and I received my SMS to say the parcel had been delivered. Good service and i would recommend”

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Posted 10 years ago

“but insurance is over priced but would still recommend you to nyone”

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Posted 10 years ago

“QUICK SEARCH, EASY FORM TO FILL AND GOOD QUALITY QUOTES”

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Posted 10 years ago

“After trying to pick up the package a day early this was sorted out quickly and efficiently. Good that you can speak to someone on the phone. Great value too!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,925 reviews