Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GOOD SERVICE, EXCELLENT PRICE. GOOD JOB WELL DONE”

Helpful Report

Posted 55 years ago

“I have used Interparcel many times and have been an excellent courier service. I do have a few gripes and that is parcels have not been collected on day of arranged booking date or being delivered next day as paid for. The Customer Services are great and deal with things satisfactory and they manage to the problem out quickly My only suggestion is there should be a PROMISE. Currently if there is a failed collection or delivery, it just gets re-scheduled. This is not often acceptable, therefor a refund of 50% each & every failure should be credited to customer user accounts. Otherwise an excellent service and i will continue to use them.”

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Posted 55 years ago

“Inter parcel have always treated me fairly with good reliable service that I can't say a bad word about the company. Reasonable rates with a selection of services. I will continue to use them as long as I receive the service I have been getting.”

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Posted 55 years ago

“The only reason I'm giving Interparcel four stars and not five is that I have only ever used two of their services, both being Hermes. I have only ever had one parcel that didn't arrive at the destination and I found the Interparcel staff very helpful in firstly trying to locate it and secondly compensating me when it went missing. It did not go missing due to Interparcel so they are not losing any further stars because of it. I'm satisfied.”

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Posted 55 years ago

“Bought a Einhell 1500 table saw which burnt out the motor on the second time of using it Returned to Interparcel who tried to get it repaired,without success,they then returned my money without any quibbles , very ethical response Thank you Interparcel, your staff were excellent.”

Helpful Report

Posted 55 years ago

“Collected and Delivered on Time, happy customer.”

Helpful Report

Posted 55 years ago

“Interparcel is a great discovery - send bulky items at a fraction of the price of Royal Mail. Only criticism is that I selected a 9am-1pm collection and had a phone call mid morning to say that the parcel could not be picked up until after 3pm.”

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Posted 55 years ago

“easy,fast and no dramas will use again and again.”

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Posted 55 years ago

“I frequently use Interparcel to send small parcels to Uganda, and I've never had a problem. Not as cheap as Parcel Monkey, but much more reliable. Easy to use, step-by-step instructions - dunno what else to say really!”

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Posted 55 years ago

“Good service easy to book and sensible cost.”

Helpful Report

Posted 55 years ago

“Would recommend this website to my friends. Easy to use and good choice of couriers”

Helpful Report

Posted 55 years ago

“I have had a couple of failed deliveries and damaged items, but overall a good service. The UPS and City Link services are particularly good.”

Helpful Report

Posted 55 years ago

“Despite some hiccoughs some time ago, we have had a good service from yourselves over the past few years. Your customer service have always been helpful and the website easy to use and quick to operate, allowing our business to operate smoothly and profitably. Carry on Mr Interparcel!”

Helpful Report

Posted 55 years ago

“Straight forward with fair prices better than other websites so I trust and use interparcel each time. Also it is very quick to fill out online.”

Helpful Report

Posted 55 years ago

“I get at least one call every day, asking if the caller can quote to ship my goods. The ease of service and I get with Interparcel means I have to reject these offers because they just can't compete. I once had a hiccup though; I'd put the wrong mailing address on my parcel destined to USA. Although it hadn't left my local area, re-routing it proved impossible. I had to contact the recipient and get them to forward it on to its destination. I wasn't best pleased.”

Helpful Report

Posted 55 years ago

“Interparcel.com are a reseller for various courier companies, so they're only as good as the courier companies whose services they are reselling. They offer various services, but my recommendation is to use only the brown 'interparcel economy' service (fulfilled by UPS). My experience (your mileage may vary) of the services offered through interparcel: Hermes and Yodel are the Ryanair of couriers - if lowest price is the only factor and you don't give a stuff about quality of service, these are for you; CityLink is not especially good, but probably will get it to somewhere near its destination somewhere near the time they said; TNT's 'guaranteed next day' service is a joke - apparently the clock only starts counting from when they pick it up - in my case it was three days before they could be bothered to come and to pick up the 'next day' consignment ('we should have someone in your area tomorrow' - well thank you so much, I'd hate to put you to the bother of having to make a trip specially), and when I tried to claim under the 'next-day guarantee' they said 'but we did deliver it, right the next day after we collected it.' To be fair to interparcel, I could get through to interparcel about this problem, and they were chivvying TNT on my behalf, although not to any great effect. So now I *only* use the 'interparcel economy' (brown) service, which is fulfilled by UPS. I've used it a lot, and it has always been 100% perfect. Collected on time every time in liveried vans by smart and courteous uniformed drivers, and with a great online tracking system. And in my experience, always delivered the next day, even though the terms do say it could be up to 48hrs (perhaps for more remote areas). So, all credit to UPS for running such an excellent delivery service, and thank you interparcel for making it available to the masses.”

Helpful Report

Posted 55 years ago

“I have been using Interparcel for some years now and only ever had one non-collection which was due to a computer glitch! The courier that I prefer is UPS as they seem to deliver my parcels within 24 hours of collection. I recently tried Collection + but was not happy with the time delay from drop off at a pickup point, to delivery at the other end as it took several days. You know what they say; "you get what you pay for" so cheapness is not what it is cracked up to be. I will continue to use Interparcel for the foreseeable future.”

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Posted 55 years ago

“this is an easy to use web site to use but if your postcode is not in there list its a total pain update guys im wanting sendmore parcel very soon i used your site when lived in suffolk mow moved to devon laurel farm herbs & edibles enjoyed useing this site and when in sufffolk having UPS on borad made life so easy gave 4 stars because the post codes need updating”

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Posted 55 years ago

“Used this company a few times and I'm generally impressed with the service. Good price and free collection fom my house. However,recently one parcel wasn't collected and I had to wait 3 days. I found out that the lady who collects parcels had an emergency . That I can understand, but not being contacted about the matter when I stayed in for those days was very annoying. Particularly as the time scale was 8am to 9pm.”

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Posted 55 years ago

“I've used Interparcel many times with no problems, fast efficient service etc. But on the one occasion there was a problem I found the attitude of the staff very "couldn't care less" most definitely unhelfpul and I was left out of pocket and with a very upset customer who didn't receive their parcel.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,923 reviews