Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm mostly happy, however I select a four hour slot for collection and repeatedly I have drivers arriving to collect outside the window. Sometimes this is frustrating.”

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Posted 11 years ago

“Overall very happy apart from a problem lately were parcels book out twice lately which I am sure they have already sorted. Would recomend”

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Posted 11 years ago

“Competitive prices, and very easy to choose and book the service you want.”

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Posted 11 years ago

“Asked them to collect a bike frame from Leeds & drop it off in Lancashire . couldn't have gone smoother & for a great price too ,”

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Posted 11 years ago

“The parcel was collected and delivered on time. I just didn't receive the text message I paid for.”

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Posted 11 years ago

“Easy to use and they always deal with any problems very quickly in the online chat.”

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Posted 11 years ago

“the web site is easy to follow and makes it a simple matter to choose a courier.”

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Posted 11 years ago

“Very pleased. I usually use hermes but my item was over tgere weight limit so opted for city link. Very reasonable prices for heavy products & next day service. Driver on collection was very polite, tracked my item easy online just by clicking my track number and it automatically looks for it on there website. I didnt need to print any labels & the item arrived early the next day. Happy!”

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Posted 11 years ago

“In the limited time I have been using Interparcel I have been delighted with their service. Queries have been dealt with promptly and easily by operators that do seem to care, unlike some of their competitors. Unfortunately, their good service can easily be destroyed by poor couriers but Interparcel are my choice of agent at this time”

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Posted 11 years ago

“Usually great service with no problems so far but very expensive insurance cover which you would think should be included as the parcel is their responsibility once collected..”

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Posted 11 years ago

“I thought the parcel would arrive sooner than it did, but it did get there eventually”

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Posted 11 years ago

“Convenient and well priced courier service. Mostly works well. Problem areas include: 1. Difficult and expensive to talk to a real person. 2. Form asks you to put down collection earliest and latest times. This information is not always passed to driver who may then call when you are not in and then you have to arrange a recollection. (See point 1 above).”

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Posted 11 years ago

“It was difficult to find a carrier on-line who would deliver my parcel. I found most of the sites confusing and not very helpful. I finally found TNT their site was the easiest to use. The print out labels were fine although the final label didn't come through until the next morning at 0845hrs. The parcel could have been picked up at 0900hrs so the timing could have been a problem. I was really impressed by the man who collected the parcel. Dressed smartly in uniform, polite and driving a nicely turned out vehicle. Much preferred to "white van man" or private car picking up parcels.”

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Posted 11 years ago

“I find Interparcel easy to use and reasonably efficient. The service offered by different couriers is variable. Booking via Interparcel is not always the most cost efficient option.”

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Posted 11 years ago

“good service, good prices”

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Posted 11 years ago

“easy booking but should improve the slots when booking as they are too wide. Not possible to book for an AM collection, only for PM”

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Posted 11 years ago

“I've been using Interparcel for some time now and the easy to use interface coupled with the number of services in one place make it the first and last stop when booking parcels in the UK or overseas.”

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Posted 11 years ago

“We use Interparcel for at least 3 or 4 deliveries each week. We use just one courier service which has been almost seamless. i would highly recommend but you need to be familiar with the reliability of the couriers in your area. Otherwise easy to use, good simple interface and realistically priced too.”

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Posted 11 years ago

“Great service spot on time for collection ,the one minus is you don't get a receipt for the parcel on collection from the courier.”

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Posted 11 years ago

“Easy peasy. Got a great price. Less than a third of Royal Mail, FedEx and DPD. Booked, paid, printed the labels all in 4 minutes from my iPhone. The only let-down was a useless member of staff at the drop off point on a Sunday morning who could not accept the parcel through lack of knowledge. However, dropped it off the following day with no issues and all went smoothly from there.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,923 reviews