Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices charged are less than if we dealt with the courier companies directly and I seldom have a problem with the collection of the package.”

Helpful Report

Posted 11 years ago

“We send out small numbers of parcels, maybe 4 or 5 a week and have used Interparcel regularly for several years now and have found their service to be the best in the Parcel courier sector. Sometimes let down by their partners not collecting but to be fair that isn't Interparcel's fault. An automatic system for re-booking failed collections would remove some of the hassle. I would recommend Interparcel on the basis of competitive prices and a good service level.”

Helpful Report

Posted 11 years ago

“The website is extremely easy to use and the choice of carriers very welcome. The "My Account" feature is great and the address book facility also very useful. Only one minor gripe, when using the drop off service, it does not and will not put addresses into the address book for future use. I did tell the service team but nothing was done. It is a minor irritation but otherwise the service is first class.”

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Posted 11 years ago

“Having used other couriers services in the past this has the best support with instant phone line help would help if shipping labels didnt include a colour logo as this slows down printing labels would be better if they were just black and white”

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Posted 11 years ago

“very good and easy to use”

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Posted 11 years ago

“I regularly use your website to book courier collections and have noticed when opting for unguaranteed 48hr city link collection I have a better than average chance of having no collection at all. Your call centre girls have always been more than helpful, which helps, but after all it's not their fault drivers don't collect. On the other hand by paying extra for city link next day collection they seem reliable, obviously you get what you pay for BUT Hermes the cheapest of the lot have never failed to collect.”

Helpful Report

Posted 11 years ago

“Sometimes you did not cokkect our weekly parcel!”

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Posted 11 years ago

“Having used Interparcel for some years now I have found them to be efficient (yes, you can actually speak with them on the telephone if the need arises) and offering a good range of sensibly priced alternative services for all occasions and pockets.”

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Posted 11 years ago

“It is frustrating that you cannot complete the parcel booking process through the night , curently it closes down and you cannot print labels etc until next days trading. also 12 noon cut off for booking parcels in is not acceptable forcing us to use the post office for afternoon parcels Effectively you can only use interparcel in the morning for booking .”

Helpful Report

Posted 11 years ago

“We use Interparcel regularly. Could we not pay say ?200 in advance - enter our details once and then simply book each shipment. The cost of the shipment could then be deducted from our credit amount and at the same time have all of our details already in the system so we only have to enter the delivery address each time we make a booking”

Helpful Report

Posted 11 years ago

“This would be a five star review if I didn't have to print off and attach labels for the cheapest methods of dispatch but it's worth the time for the money often saved. I've never had a problem with 25+ parcels.”

Helpful Report

Posted 11 years ago

“Was not impressed on Monday 27 January as I booked a parcel in with TNT. I waited all day till 5:15, no collection. I thought ok maybe tomorrow.....eventually at 3pm I phoned and spoke to Rebecca Morley. She was very apologetic and said it was by now too late for a collection but would look into why this parcel was not collected on the supposed date. I then received an email from her saying, it was allocated to the wrong driver and would be collected on Wednesday 29th. Low and behold TNT arrive in the morning and again in the afternoon to collect the same parcel! Was not impressed and had to explain to our customer why their order was taking so long. Otherwise I have no complaints, thank you. Kathy”

Helpful Report

Posted 11 years ago

“very rare for somthing to go wrong the service is very quick emails come through soon as you finnish your details of despatch. great delivery service.”

Helpful Report

Posted 11 years ago

“I would probably like the option to have an online account. I rarely send packages from anywhere other than our work address, and having to type it in each time can get cumbersome (especially if I have more than one package to issue). Apart from that I love the site, I've been using it now for a while and I've recommended to others.”

Helpful Report

Posted 11 years ago

“I have been using Interparcel repeatedly to send Ebay parcels larger than the average Royal Mail parcel size. The website is easy to use and you immediately get options according to the type of parcel that you hadn't necessarily thought of, giving flexibility to speed and price. Any problems have been with the individual couriers themselves and not Interparcel - usually due to items not being collected from specific drop off points. On contacting Interparcel these problems have been sorted out fairly quickly - though no mention of gestures of goodwill which would go a long way - especially when you have customers breathing down your neck!”

Helpful Report

Posted 11 years ago

“good selection of couriers - prices more or less competitive - and perhaps best of all, they have a better chance of dealing with poor delivery service by the actual couriers than i would; some couriers are notoriously unreliable (i won't pick them anyway even if they are a little cheaper or the cheapest) and interparcel has been good in sorting those messes out in the past - so thumbs up for interparcel at least for being responsive.”

Helpful Report

Posted 11 years ago

“As a small customer with varying needs, Interparcel is great, for a particular requirement you can pick the most suitable service. DOWNSIDE their 'Prohibited items' list excludes practically everything; batteries, paint, fur, bicycles, aerosols. The list is obviously an aggregate of all their different carriers lists, and International carriage lists at that. In fact most of their carriers will in fact ship, say batteries or paint, at least within the UK. Oh, and forget the ridiculously overpriced insurance option,”

Helpful Report

Posted 11 years ago

“I like to book my collections through the website as it provides plenty options to choose from. The details that are required are easy to complete and the facility to store payment cards is very useful. It is also helpful to be able to access the history of past collections.”

Helpful Report

Posted 11 years ago

“Very good service although last job was delivered damaged just hoping we reach a decent resolution.”

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Posted 11 years ago

“Great and reliable service from UPS.”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,925 reviews