Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our company is very happy with Interparcel service, all drivers are very nice and the service is very efficient. The parcel is always delivered on time. We had only one accident when the parcel was damaged, but Interparcel did refund us into our Paypall account. The outside UK deliver is little bite more complicated and not always is delivered on time and sometime there are problem with finding the delivery address.”

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Posted 11 years ago

“I find inter parcels are good the service is largely ok but there can get the odd blip where things go wrong they do however help you to sort problems when they arise”

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Posted 11 years ago

“Having used Interparcel since 2008 for all our International deliveries, I would recommend them to other people, your prices most of the time comes up to be the cheapest and its easy to book on-line, paperwork is straight forward to print off and your on-line chat is very handy to talk to someone if you need a quick answer, Phone lines can be a little wait but that's normal due to how busy they are. Most of the staff are helpful and can help you further with any queries you have. Have had a few issues but that was down to customers not Interparcel. Good Company to deal with and will continue to use them into the future”

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Posted 11 years ago

“I use Interparcel a lot, shipping probably about ten parcels a week. For 99% of these the system has been quick, efficient, and smooth. However on some occasions they have dropped the ball in a big way, failing to deliver parcels anywhere near the date they said they would or in one case even sending a parcel to another random address near my customer. On the plus side they have always refunded my payment with no complaint on those occasions.”

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Posted 11 years ago

“We use Interparcel on a daily basis four our e-commerce store. The prices are not always the cheapest but the process is quick and the service much reliable than other providers. As we have used Interparcel for a long time, we would appreciate some discounts or pormotions every now and then for regular / returning customers like us.”

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Posted 11 years ago

“Use these guys if you wish to send out lots of parcels and want to have different options and rates. They are great.”

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Posted 11 years ago

“I have been using Interparcel for a few years now and find the service good and the website easy to use. Have mainly used the UPS service, but have also used TNT, City Link and Fedex for UK and overseas shipments. The non EU shipments automatically produce pro-forma invoices which is a good feature. They used to give 5% discount if you have an online account, but have sadly stopped that a while ago. I had to call to change delivery details a couple of times on bookings with no problems.”

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Posted 11 years ago

“The interparcel website is quick and easy to use. But I don't always stick to the cheapest deals and tend to only use a couple of the couriers that I know deliver - in more ways than one! As long as things run smoothly this is a great website, the only time I have had a complaint is when parcels are lost and then no-one wants to go the extra mile to sort things out. The staff are very friendly but they just give you a bog standard 'I understand how you feel Mrs...' rather than a - let's see what we can do to get this put right answer! All in all, my preferred provider so they must be doing something right!”

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Posted 11 years ago

“Great service, easy online booking, great options of delivery and tracking.”

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Posted 11 years ago

“Interparcel are a great company which i use a lot even when i get calls from courier companies they cannot match these prices. Unfortunately it is very hard to get an account with Interparcel as you have to do a ridicules amount of parcels before you qualify, if you need a company with an account i would look towards OBA and the post office like we are doing if your parcels are small.”

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Posted 11 years ago

“Use Interparcel 100s of times 99% of the time everything is great - on a few occassions things have gone wrong - their contracated courier delivering to wrong person, parcel stuck in transit somewhere - not interpacels fault but they are not much help at sorting out any problems.”

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Posted 11 years ago

“The service received is poretty good, when you consider that its being "ordered" on the web. The prices are fixed on your measurements and is more often than not cheaper than goin direct I would recomend this to businesses that are using small distribution quantities”

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Posted 11 years ago

“VERY PLEASED WITH THE SERVICE WE HAVE DEALT WITH OVER THE PAST FEW YEARS. ABOVE ALL EVEN FOR NON COMPUTER PEOPLE USING SYSTEM VERY USER FRIENDLY.”

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Posted 11 years ago

“this is really good as i can just drop parcel in my local store instead of waiting in all day”

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Posted 11 years ago

“A good service provided with friendly staff at the collection pint. Easy to organise, print and drop off.”

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Posted 11 years ago

“I have used interparcel for my business the past 6years. Probably had 4 or 5 times where a parcel was not collected or delivered out of hundreds so overall very good. They were quick to deal with it & sort out no problem, it's nice to have online chat option to save costing money on phone bills. Interparcel have loads of different services & options, price is very cheap, much cheaper than having an account with a courier direct. I would highly recommend this company!”

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Posted 11 years ago

“Very little hassle, order was placed and collected within the hour”

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Posted 11 years ago

“I would expect that when a parcel is collected the driver should leave a receipt. Otherwise the sender will have no evidence of the collection. Otherwise all very straightforward.”

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Posted 11 years ago

“Although there are often services more will known, I occasionally find Interparcel cheaper, so have continued to use them. Especially when shifting big boxes from the UK to Spain, other companies strangely won't even accept them. Having bad experiences with claims on Parcel2Go, I generally use this company unless there is a huge difference in price. Ignore the 20p for sending text updates, it doesn't work for me, however money was quickly refunded once I notified them of this.”

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Posted 11 years ago

“It is the first time that I had used a same day courier and it was as easy as pie to do. The website was extremely user-friendly and the parcel was collected within an hour of me placing the order. All in all a good job done.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,923 reviews