Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will recommend you to tmy friends but my last experience was so bad”

Helpful Report

Posted 10 years ago

“I found the website very easy to use and clear in its instructions. The collection was made bang on time and the driver was very helpful. However, although I had printed all documents and attached them as instructed nowhere on th site did it tell me to print 4 copies of the customs invoice. I printed and attached one copy but the driver needed 3 more for his admin office. Once printed and dealt with the site is not easy to re-enter in order to print more. This meant that I had to detach the original customs invoice and scan and print 3 more copies. A slight annoyance in what was otherwise an excellent experience.”

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Posted 10 years ago

“Great and reliable service from UPS.”

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Posted 10 years ago

“Very good service although last job was delivered damaged just hoping we reach a decent resolution.”

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Posted 10 years ago

“I like to book my collections through the website as it provides plenty options to choose from. The details that are required are easy to complete and the facility to store payment cards is very useful. It is also helpful to be able to access the history of past collections.”

Helpful Report

Posted 10 years ago

“As a small customer with varying needs, Interparcel is great, for a particular requirement you can pick the most suitable service. DOWNSIDE their 'Prohibited items' list excludes practically everything; batteries, paint, fur, bicycles, aerosols. The list is obviously an aggregate of all their different carriers lists, and International carriage lists at that. In fact most of their carriers will in fact ship, say batteries or paint, at least within the UK. Oh, and forget the ridiculously overpriced insurance option,”

Helpful Report

Posted 10 years ago

“good selection of couriers - prices more or less competitive - and perhaps best of all, they have a better chance of dealing with poor delivery service by the actual couriers than i would; some couriers are notoriously unreliable (i won't pick them anyway even if they are a little cheaper or the cheapest) and interparcel has been good in sorting those messes out in the past - so thumbs up for interparcel at least for being responsive.”

Helpful Report

Posted 10 years ago

“I have been using Interparcel repeatedly to send Ebay parcels larger than the average Royal Mail parcel size. The website is easy to use and you immediately get options according to the type of parcel that you hadn't necessarily thought of, giving flexibility to speed and price. Any problems have been with the individual couriers themselves and not Interparcel - usually due to items not being collected from specific drop off points. On contacting Interparcel these problems have been sorted out fairly quickly - though no mention of gestures of goodwill which would go a long way - especially when you have customers breathing down your neck!”

Helpful Report

Posted 10 years ago

“I would probably like the option to have an online account. I rarely send packages from anywhere other than our work address, and having to type it in each time can get cumbersome (especially if I have more than one package to issue). Apart from that I love the site, I've been using it now for a while and I've recommended to others.”

Helpful Report

Posted 10 years ago

“very rare for somthing to go wrong the service is very quick emails come through soon as you finnish your details of despatch. great delivery service.”

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Posted 10 years ago

“Was not impressed on Monday 27 January as I booked a parcel in with TNT. I waited all day till 5:15, no collection. I thought ok maybe tomorrow.....eventually at 3pm I phoned and spoke to Rebecca Morley. She was very apologetic and said it was by now too late for a collection but would look into why this parcel was not collected on the supposed date. I then received an email from her saying, it was allocated to the wrong driver and would be collected on Wednesday 29th. Low and behold TNT arrive in the morning and again in the afternoon to collect the same parcel! Was not impressed and had to explain to our customer why their order was taking so long. Otherwise I have no complaints, thank you. Kathy”

Helpful Report

Posted 10 years ago

“This would be a five star review if I didn't have to print off and attach labels for the cheapest methods of dispatch but it's worth the time for the money often saved. I've never had a problem with 25+ parcels.”

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Posted 10 years ago

“We use Interparcel regularly. Could we not pay say ?200 in advance - enter our details once and then simply book each shipment. The cost of the shipment could then be deducted from our credit amount and at the same time have all of our details already in the system so we only have to enter the delivery address each time we make a booking”

Helpful Report

Posted 10 years ago

“It is frustrating that you cannot complete the parcel booking process through the night , curently it closes down and you cannot print labels etc until next days trading. also 12 noon cut off for booking parcels in is not acceptable forcing us to use the post office for afternoon parcels Effectively you can only use interparcel in the morning for booking .”

Helpful Report

Posted 10 years ago

“5 total bookings only one picked up on time and one delived "next day" as i paid for currently one item missing on next day delivery a week later!!! AVOID AVOID AVOID”

Helpful Report

Posted 10 years ago

“Good easy to use service with great choice at an affordable price”

Helpful Report

Posted 10 years ago

“I have used you before and intended to go on using you for a new business that has lots of parcels but I sent 9723814 and they did not send the barcode label. There was a message "barcode label not ready" I'm completely stuck....Ican't get on line again before Monday and the carriers are coming Monday morning...I tried your number 08719 112113 and a recorded voice said "try again MONDAY MORNING!!!! Yours Brian Rankin”

Helpful Report

Posted 11 years ago

“I was sending two boxes internationally for return to a manufacturer in the US. This was ticked on the online form however I did not receive the proper return form for the US. I did however get everything else that was required. I phoned Fedex the next day and eventually sorted it out. It would be good for the future if the online program could detect a US return and spit out the standard form. On a more positive note the courier came for pickup in less than an hour from my stated time...actually 15 minutes early! :-)”

Helpful Report

Posted 11 years ago

“Found the experience pleasant and the site easy to navigate. Paying with PayPal was a definite bonus and there was quite a few couriers to choose from. Only down side which may have been my fault, was that the delivery address was jumbled up although I'm confident that I filled the boxes out properly. I had to write the address out again on the package. Will consider using interparcel again over my usual choice. Nigel”

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Posted 11 years ago

“the service is good and any questions are replyed to but if your parcell is damaged and bits missing and you want to make a claim good luck i am still waiting for compansation since 20/2/14”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,923 reviews