Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient - did what they said they would do - no complications - no problems”

Helpful Report

Posted 55 years ago

“We send a lot of parcels through Interparcel, and hate when i have to pay using credit Card, You should have a account system where we get billed. Will make life much more easier.”

Helpful Report

Posted 55 years ago

“We were very impressed with the service and value from Interparcel. The only thing we thought could do with resolution, would be that for pre-payment credit uploaded and paid for on my credit card - a VAT receipt for this is not available. This is quite an important thing to have for company credit card records. So I think you would need to look into why this is currently not possible. Apart from that, great service!”

Helpful Report

Posted 55 years ago

“I've used Interparcel a couple of times now to send parcels overseas to Germany and USA. I only need couriers 2 or 3 times a year so it's not worth having an account with anyone and Interparcel is really easy to use and they use the cheapest option available. And the level of service, timing, tracking etc is just the same as using any other courier. I would definitely recommend using them.”

Helpful Report

Posted 55 years ago

“The home screen and completion of detail is easy to follow and the prices and terms are clear. It is easy to make a price / value decision on which carier to use. Perhaps the only improvement (this may just be a U.S. requirement) is to make it clear that the commerical invoice should go in the plastic wallet, where the shipping labels are and not inside the parcel because customs may want to inspect it.”

Helpful Report

Posted 55 years ago

“Solid Service, No issues”

Helpful Report

Posted 55 years ago

“Easy to find postage rates, have a good choice, easy to use.”

Helpful Report

Posted 55 years ago

“They are a relatively easy solution to finding an economic way of getting parcels delivered, and collected!”

Helpful Report

Posted 55 years ago

“Th article arrived in good tme and undamaged.”

Helpful Report

Posted 55 years ago

“99 times out of 100 the service is absolutely excellent. I think we've had one or two minor hiccups with communication between driver / delivery company and Interparcel which appears to have been improved since. In the main the customer service, price and delivery has been spot on. No complaints.”

Helpful Report

Posted 55 years ago

“Very pleased with the service provided, excellent that you can track the progress of your parcel. Only one gripe..... when you're booking it gives you an option to book a time slot for collection and my time slot came and went and wasn't collected till 3/4 of an hour later! good job I did'nt have to be anywhere that day, so that needs sorting out!”

Helpful Report

Posted 55 years ago

“A word of advice, if your package goes missing get the consignment number & a direct contact number for the courier co. involved & chase it yourself. Interparcel are rubbish at getting things sorted if they go wrong. I wasted 3 days waiting for Interparcel to re-organise a delivery that was sent to the wrong depot by mistake, they don't seem to be able to put a bomb up the backside of the company involved so best to do it yourself. Otherwise a good service & value for money.”

Helpful Report

Posted 55 years ago

“I have used Interparcel twice. Each time the collection and delivery has been efficient and timely. I will definitely ust this company again.”

Helpful Report

Posted 55 years ago

“Offers a good service at competitive prices. My only concern is that on a number of occasions invoices have been debited from our bank account twice, resulting in me having to keep a very close eye on the accounts and as to how and when this company process their payments. Worrying.”

Helpful Report

Posted 55 years ago

“ALL WENT WELL. COLLECTED ON TIME AND FOUND COSTS REASONABLE. WOULD USE AGAIN.”

Helpful Report

Posted 55 years ago

“Interparcel website is simple to contact with easy details to obtain quotes with wide choice of services and range of prices. Converting quot to order is speedy and not too labourious. Collection and delivery service is good with most drivers courteous and helpfull. I regularly recommend Interparce to colleagues and friends.”

Helpful Report

Posted 55 years ago

“I'VE USED INTERPARCEL OVER 30 TIMES NOW AND ONLY ONCE HAVE THEY LOST SOMETHING. GOOD JOB I TOOK OUT THE INSURANCE THEY ALWAYS COLLECT ON THE DAY REQUESTED AND ALWAYS DELIVER THE FOLLOWING DAY.”

Helpful Report

Posted 12 years ago

“This last delivery that I booked through Interparcel was with City Link Next Day service. The 4 packages were all collected as per my request with no problem. The delivery however was not the next day as it actually took 3 days. I contacted Interparcel by email on the evening of the first day when the packages failed to arrive. I received a polite but not particularly helpfull reply the next morning. When the packages failed to arrive that day I again contacted customer services, this time by phone and again received a polite response but with no real explanation as to what the problem was. The following day the 4 packages finally arrived. I once again e-mailed customer services advising then that the delivery had finally come through and could they please advise me of the exact cause of the delay and also send any compensation that was due to me. The response I received was a full refund of my initial courier cost.”

Helpful Report

Posted 12 years ago

“I have been using Interparcel for years. My initial experiences were OK with a couple of hiccups and the customer service that I received when I had issues was hit and miss. Nowadays however, it is a different story. I think that I have had two missed collections in the past year and regardless of whether it was the fault of the courier or Interparcel emailing garnered me the appropriate response and the parcel was collected successfully the next working day. I have not tried to call Interparcel for years and don't know if they still have a premium rate number but if it can be done by email, that's fine with me. I know that there are plenty of parcel services out there but I will continue to use Interparcel as my first port of call, they're cheaper than the Royal Mail and regardless of the size, weight or content of my product, I always seem to manage to find a carrier at an affordable price.”

Helpful Report

Posted 55 years ago

“As a competitive price comparison / broker the service works well and to be homest most of the time parcels are collected and recieved within acceptable time limits. However, when a courier lets you down or fails to deliver as agreed I find no comfort in the service that the Interparcel Telephone Staff provide. It is very obvioulsy - 'not our fault' type of attitude which frustrates the hell out of me. They are happy totake the money but don not fulfil the contract when things go wrong.”

Helpful Report

Posted 12 years ago

Interparcel is rated 4.5 based on 9,925 reviews